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Facebook Marketing Automation Technology: 10 Effective Advertising Strategies

Facebook is one of the best places when it comes to online advertising. For marketers, Facebook marketing automation technology is a powerful tool to boost brand promotion and potentially increase sales. The billions of monthly users of this platform generate an opportunity for marketers to further introduce their products and services globally. In fact, Facebook is now the largest social media network, and it continues to release fresh and exciting features every day. With that being said, it is best to make use of it to our advantage.

However, the diverse features of Facebook and its large user base can get extra-challenging to monitor and optimize. In this busy generation, we barely have enough time to do an additional task such as Facebook advertising.

Facebook advertising is an excellent way to attain a positive return on your investment. It can shower money for your business. Don’t worry about your schedule because you can still do Facebook advertising while you’re working on your main job.

How? Just automate it.

Marketing Automation – What is it?

Before we dive further to Facebook marketing automation technology, let us first discuss it really is. Marketing automation, as defined by Marketo, is a category of technology that allows companies to streamline, automate, and measure marketing tasks and workflows, so they can increase operational efficiency and grow revenue faster.

Marketing automation assists in simplifying lead segmentation, nurturing, and scoring, lead generation, as well as measuring marketing ROI. To do all this, you will need the following:

1. Central Database

This will serve as the home for all of your data for marketing. It is a Like a record of your entire marketing information. This will include comprehensive of your customers’ and prospects’ behaviors and interactions. Therefore, this will allow you to properly partition your customers and send an appropriate message or content to each one.

2. Engine for engagement marketing

This will be responsible for driving your customer interactions. You can generate, automate and manage marketing strategies and customer connections through both offline and online channels.

3. Engine for analytics

This shall evaluate, assess, and maximize the ROI of your business’ marketing and its effect on your revenue. Through this, you can find out what marketing process is effective, what is not, and what needs improvement.

You might now understand what marketing automation is. But to make it clearer, here’s what marketing automation is NOT:

1. An effective solution that requires no effort

How convenient it shall be if you could just acquire the technology of marketing automation, then watch your business grow itself into success. Well, the reality is not. To make it work, you will have to devise an effective strategy that incorporates appropriate people, methodology, information, content and many more.

2. Technology for spamming

Results of utilizing technology depend on how it was used. The truth is you can use marketing automation for spamming. BUT, this will be a perfect example of terrible marketing. Rather than wasting this technology, you better use it for doing extraordinary marketing. Use it to send appropriate and relevant contents to your customers. Moreover, create personalized connections based on your customers’ preferences.

3. Brings improvements to marketing only

We can’t deny the fact that the marketing department is the primary beneficiary of marketing automation. However, when used properly, it will also improve sales. Therefore your business’s revenue shall increase.

4. Improved term of email marketing

Not quite. Marketing automation covers all marketing operations throughout all channels used. This includes social, mobile and other online channels, as well as direct phone and mail marketing. Moreover, it integrates intuition-focused and ideal characteristics from your business’ lead management procedure, web-analytics platform, customer relationship management, and more other systems. Therefore, this will generate something even better than all combined parts. Now it’s time to talk about amazing Facebook marketing automation technology.

Guide to Facebook Marketing Automation Technology

Facebook advertising platform allows its users to optimize and automate different activities. The good news is that it is easy to do and will save more of your precious time. Here are some ways to utilize Facebook with a marketing automation system as Facebook marketing automation technology:

Set up Custom Audiences to your ads

Facebook Custom Audiences allow you to deliver ad campaigns to your target audience – who are already on your extent. You can target audiences from various categories. You just need to have their contact information such as email address, phone numbers, and Facebook user id.

Having the option to customize your audiences is very useful to marketers. One of the main reasons is that once you’ve uploaded your customer list, you can choose which audience faction you want to include (or exclude).

Through this, you can deliver different ad messages to each audience category you opt for. Also, this feature allows you to easily determine which ad messages are the most effective for your audience.

Look for new prospects with Lookalike Audiences

The Lookalike Audiences capability is out of the Custom Audiences. However, it is still useful because it has a different purpose. Lookalike Audiences enables marketers to reach new prospects which are relevant to your custom audiences. Once you upload your customer list from your database, Facebook analyzes it and provides a comparable but new addressable audience to your listing.

If you already managed to properly partition your customer list, you can be able to do a hyper-targeted Lookalike audience searches. For instance, you have a customer partition in your database that reacts positively to an offer. With this, you can generate a new Lookalike Audience, and evaluate how they respond with the same offer. The most important thing to remember is to understand your audience. The more you understand your customer, the more you can fortify the targeting of Lookalike Audiences with Facebook marketing automation technology.

Wise marketers always favor Lookalike Audiences. You ask why? This is because Lookalike Audiences is an excellent technique to search for not only new but qualified prospects as well. This is the ultimate goal of every single marketer. By utilizing Facebook marketing automation technology you can easily achieve that.

Generate leads through social shares

Well, this one is most often obvious in Facebook marketing automation technology. However, you’ll mostly be surprised because this one is often forgotten and ignored most of the time.

Make sure to integrate a sharing button to all of the content asset, landing page, and email you compose. Take note that that you should be able to track this sharing buttons. This will enable you to optimize your social reach. Also, this will also help you distinguish your most effective content. Moreover, you can track the number of leads that enters your marketing funnel through Facebook, and determine how effective Facebook marketing is compared to other channels.

Just as important as getting more likes and shares, you should also not forget to share clickable links. This shall bring significant traffic to your site, which will be another important measure of success for your marketing campaign. To effectively do this, you should add Open Graph tags (OG tags).

What is Open Graph tag?

Like Google, which have meta tags, social networks have OG tags. OG tags help to automatically preview links by just looking on the heading or title, image, and description, as the links are shared. Be sure the preview is interesting or enticing enough, as this is a factor to whether customers shall click it or not. Be sure to use the appropriate size of image suited to Facebook.

Use Offer Ads to create new leads

Discounts are not the only perks of Facebook offers. Facebook offers are an ideal way to share slide decks, e-books, articles, and more other content. Most importantly, Facebook offers is a great help to create new leads. You can arrange an offer that can bring people to a landing page (which will be your site or a page on your site). This way, you can direct them to fill up a short online form to get the asset. You acquire new leads; likewise, they receive great contents. It’s a win-win situation.

According to the latest guide for Facebook Ad and sponsored stories, the most difficult step of creating Offer Ad is composing the message. The message should be a maximum of 90 characters. Once you managed to do a clear and convincing offer, the next steps will be much easier. In addition, Facebook automatically resizes high-resolution photos or images to fit in mobile, desktop, and all other available placements. Therefore, you won’t need to upload images of varying sizes. Simple, isn’t it? This is just one of many benefits of Facebook marketing automation technology.

Who will benefit Facebook Marketing Automation Technology?

Big companies and businesses have already enjoyed the benefits of Facebook marketing automation technology. However, this technology isn’t just for large companies. In fact, as of today, small businesses and companies contribute to the largest percentage of marketing automation technology users. Most early users were the business-to-business (B2B) companies like manufacturing, software and business services just to name a few. But today, more and more business of several different industries such as entertainment, retail, health, and financial services are now using automation technology.

Automation and chatbots

Now you might want to adopt Facebook marketing automation technology. If so, you should consider using chatbots. You can put your business in a very excellent position when you integrate artificial intelligence with marketing automation. Doing repetitive marketing becomes easier with personalized marketing and predictive analysis. Moreover, chatbots make marketing automation human-like.

As chatbot can retain customer data, it will be easier to fill your database with accurate information. Therefore, you will find it easier to segment your customer list and send proper contents.

Start your Facebook marketing automation technology now and bring your business one step closer to success. And with Herobot, we will create an excellent chatbot that will kick-start your automated marketing ventures.

14 Fascinating Chatbot Marketing Examples to Boost your Business using HeroBot

If you are a start-up company, then the first thing that will come to your mind is how you can gain a lot of clients. Getting a client is hard, and keeping one is a lot harder. Therefore, you really have to consider all the alternatives if you want to up the number of your clients. But the good thing is chatbot marketing now exists.

A Facebook bot is one of the best mediums that you can utilize for the optimal success of your business. Chatbot Marketing has been significantly increasing the sales and lead generation of businesses around the world. Above all, chatbots give significant advantages to you among your competitors.

To inspire you, here are some examples of companies who stepped up their game through Chatbot Marketing:

1. Adobe

With direct and straightforward customer assistance in mind, Adobe designed a bot that is simple yet efficient.

Through the particular prompts offered, clients will then be assisted with a solution for a certain issue.

Depending on the problem, the bot will provide their users with choices which include visiting informative troubleshooting page or conversing with human customer service.

2. Evernote

Evernote is another company that opts to utilize its bots and Chatbot Marketing in a simple and straightforward way. When a certain user experiences a product error, then the bot will recommend him to be in touch with the Twitter Support Team.

In addition, it also suggests its clients solve the problem by filling up community forms and contacting the email support. The bot may have no frills and fancy design. However, Evernote’s bot provides quality service by focusing on solving the common questions and problems that users might encounter.

3. Hello Fresh

This meal kit company is one of those businesses that indeed know how to utilize the power of Messenger marketing and Chatbot Marketing in their advertising endeavors. Instead of presenting their chatbots as a customer service representative (like most businesses do), Hello Fresh will greet and talk to your prospective clients in a friendly way.

To make the conversation flow smoother, Hello Fresh’s bots suggest different prompts which are mainly based on the frequently asked questions of other clients. Aside from this feature, the bot is crafted with social selling component that offers customers with bot-exclusive discount codes. These discount codes are mainly created to encourage individuals to intermingle with their bots and to increase sales. Through their specific design, the discount codes become great tools for business owners to track the ROI of the bots that they built.

Herobot can help you achieve the excellence of Hello’s bot through its chat broadcast feature. Through this tool, you can send promos, updates, notifications, and information to your shoppers on Facebook Messenger.

4. Domino’s Pizza

Craving for pizza but you don’t want to leave the comfort of your home? If so, Domino’s can surely bring you what you need without the hassle of downloading and signing up in a business app.

Through your Messenger, you can now order and customize your pizza just the way that you want to. Thanks to the pizza parlor’s bot. Through this, you can now order your pepperoni flavor digitally.

5. Universal Studios

If you’re planning on going to Universal Studios, then you should also prepare to have easy access with their chatbot. This way they utilize chatbot Marketing strategies perfectly.

In addition to being useful in terms of availing tickets and booking reservations, this user-friendly tool contributes to a more pleasant and joyful theme park experience. For instance, the bot will give you information once you’re there inside their premises. Do you need to know where the nearest water fountain or restroom is? Feeling hungry already but you have no idea where the nearest food stall is? Then worry no more. The bot can provide you with the best answers.

It will inform you of the basic locational details that you need. Also, you can count on your bot to inform you with the ride wait times in real-time. Therefore, you can easily modify your prepared schedule to save your time.

6. Arsenal FC

Chatbot Marketing is not only for businesses that target customers for generating sales. But it can also be utilized by various types of businesses: which include sports teams.

Arsenal FC, an English soccer superstar team, uses bots to deliver premium content and breaking news to their fans. For instance, this tool informs their users with the real-time score reports of their matches.

In addition to this, the bot also brings information about team line-ups, future fixtures, and even new articles about the team.

7. Tommy Hilfiger

Tommy Hilfiger introduced a personalized chatbot in Messenger. using this great chatbot marketing strategy Armed with a welcome conversation, the bot will automatically greet the user upon opening the tab.

The tool will then present the shopper with the collection that the company offers. Aside from this, the consumer will also be provided with three choices for the conversation which includes browsing, style advice, and looking at the behind the scenes of the latest fashion show that they hosted.

With regards to customers’ inquiries, the chatbot will give you answers through the proposal of the list of options. Other than that, this bot is armed with extraordinary language processing capability and keyword evaluation. Therefore it’s easier for users to acquire answers and solutions. Aside from that bot can also offer several different options.

8. Patron Tequila

Patron Tequila is known for their excellence in combining ingredients to produce the best varieties of tequila. Moreover, Patron Tequila also knows how to provide great customer service through their bot combined with other chatbot marketing strategies.

One of the features of this tool is the “Bot Tenders” which recommends different cocktail recipes. After analyzing your preferences, the bot will then give you custom suggestions through its marketing personalization.

Above all, when the user finally creates his own recipe, the bot will then encourage him to share his creation in social media with #SimplyPerfect hashtag.

9. Sephora

Sephora is known not only for its quality makeup product but also with its extraordinary chatbot marketing endeavors. For instance, you can schedule an appointment, search products, and try on their makeup through the augmented reality technology that they offer.

In addition to this, the bot will also let you know if the bookings or products that you’re looking for are available in the nearest store in your location.

Herobot will help you acquire the Chatbot Marketing features that Sephora has through the activation of Automate On-Site Chat. This is an excellent tool for product collections and appointment setting, lead capture, and retaining customer chat data.

10. H&M

It’s not advertised on the company’s website but it doesn’t mean that H&M’s bot is not valuable for its users. This is a great chatbot marketing tactic to be excecated.

Focusing on providing high-quality user-experience, the bot will ask you some few questions or provide you with photo options that will make it easier to analyze your personal style in fashion. After the evaluation, it will provide you with an extraordinary experience of having a style profile and virtual personal stylist.

After the evaluation, it will provide you with an extraordinary experience of having a style profile and virtual personal stylist.

When a user already has a style profile, she can then utilize the bot to match their own outfits. Aside from shopping, she can also surf through the outfits that other shoppers have created for inspiration.

11. GoPro

GoPro is one of the businesses who’s excellent in producing visually-stimulating content in social media. Owing to this fact, then you can expect that the bot they use is of the same quality.

If you’re trying to find a camera, then GoPro’s bot will guide you in the whole process. The bot will start the conversation by offering their users with assistance in looking for the best camera depending on their specific necessities.

What makes it more fun is the social videos and gifs that the bot replies with every once in a while in the conversation. This imagery and personalization technique is undoubtedly a great tactic to maintain the user’s attention while encouraging them to buy the products that they offer.

12. Very.co.uk

Through the chatbot that was introduced last 2016, Very.co.uk can assist their customers with regards to their account number reminders and tracking payment and orders. On the other hand, Very’s bot utilizes questions and multiple-choice answers when it comes to its inquiries.

Motivated to improve their customer service, this company is currently working on implementing the power of Artificial Intelligence (AI) in their bot. When this is all settled, a user can expect the bot to understand whatever she asks or says.

HeroBot Messenger Marketing

Chatbot provides a lot of benefits. It can cater massive amount of requests. In addition, it is available 24 hours a day, all throughout the year. In other words, you won’t need to worry that people will have to wait long hours to receive a response.

If you’re interested in the power of AI technology, then you should definitely implement it in your Chatbot Marketing strategy through the Leverage AI for User Intent that Herobot offers. Created for best user experience, this instrument matches Facebook bot content to user intent through interactions and keywords.

Are you ready to take your marketing endeavors to the next level? Then Herobot can provide you with advanced chatbot tools that will help you rise up from your competitors. So visit the website today!

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Analyzing the Best Way to Build a Twitter Chatbot

You might not realize how widespread chatbots are right now. According to Business Insider, 80 percent of businesses will likely want to invest in a chatbot by 2020. And true enough, most online brands today have a chatbot at the frontlines of customer service. They’re commonly situated on social media platforms to meet where consumers are. And a stark example of this is a Twitter chatbot.

As with any other chatbot, you can make a Twitter chatbot in many different ways. Although its functions may slightly differ from other chatbots, it still has one primary purpose in mind: to increase customer engagement. Though, it’s effectiveness can lie in its programming and development. So to make the most out of it, you need to find the best way to build your Twitter chatbot.

Analyzing the Best Way to Build a Twitter Chatbot

Why You Should Get A Twitter Chatbot

Before analyzing the ways of building a Twitter chatbot, we have to discuss its importance. Constructing a chatbot on Twitter may be one of the best uses of the software. Compared to other social media platforms, Twitter is one of the most bot-friendly channels available to chatbots. This is due to recent updates on the platform’s Direct Messaging (DM) capabilities, making business-consumer conversations easier:

Welcome Messages

Businesses can set planned messages to consumers, even without prior user engagement. This feature allows brands to take the initiative, leading prospects to products, deals, and websites.

Quick Replies

Additionally, businesses also make conversations smoother by offering a set of replies to choose from. These prompted responses help save time and reduce confusion when trying to interact with chatbots. This feature is also great for chat-centric platforms like Facebook Messenger and WhatsApp, minimizing customer effort.

At this point, Twitter is making the transition from being a micro-blogging app to a more chat-friendly social media platform. From amassing millions of users, making the jump towards a messaging app is the next best choice. This move particularly suits chatbots, as chatbots fit the rapid messaging experience perfectly–consumers want short but speedy replies at the edge of their fingertips.

Furthermore, a recent study shows that replying on Twitter can heighten customer relations. Given good customer responses, customers are 44 percent more likely to share their experience on Twitter compared to other platforms. Customer satisfaction is more transparent on Twitter as it is a bite-sized blogging space where people can air their thoughts more freely.

Moreover, the study also found that brand responsiveness and consumer spending habits go hand-in-hand. Users are more likely to spend on brands that are more receptive. It also showed that faster replies played a factor in generating revenue. Users’ willingness to connect on the next interaction increased when brands in 5 minutes or less.

What to Consider in a Twitter Chatbot

There is no one way to build a Twitter chatbot. With the abundance of third-party developers and chatbot development tools, virtually anyone can make a Twitter chatbot at this point. Although there are still some considerations when it comes to making one. It’s always a marketing strategy at the end of the day, and marketing strategies require the right execution. Factors such as audience, distribution, and long-term goals are essential to its success. Here are some details to consider in making your Twitter chatbot:

To AI or not to AI?

We get it: AI is excellent. We have reached a point where chatbots can have engaging interactions, all thanks to AI. Chatbot software has made it possible for bots to carry out numerous tasks, from scheduling meetings to reporting the time of the day. Companies also have a more comprehensive range with a chatbot, as they can respond to more consumers in a short amount of time. But this begs the question: do you need a high-powered AI chatbot to answer customer queries?

For a Twitter chatbot, where users will only engage for inquiries, an intelligent AI Twitter chatbot might not be necessary. You can achieve the same outcome with a rule-based chatbot, which costs less and takes less effort to tweak and develop. The key here is clear responses and an efficient customer reply flow. The Quick Replies feature helps in this regard.

Chatbot goals are crucial in these times of developing, as it helps set expectations accordingly. Looking back at what you want to achieve with your Twitter chatbot is essential to its success.

Do you need a developer?

Making a Twitter chatbot is not as easy as it looks. While many third-party developers offer an easy click-and-drag interface, chatbot creation doesn’t stop at implementation. Chatbots need to be tweaked regularly to maintain effectiveness, and should always be up-to-date with the latest trends in communication. To add, Twitter chatbots require a server to handle customer requests and integration into the platform’s API. So having a support team behind your chatbot can help it become the best version it can be.

Although with enough resources, there might not be a need to consult developers for your chatbot. It all comes down to whether you can develop it on your own or if you need help from third-party developers. Some Twitter partners provide tools for the development of Twitter chatbots, so developer experience is not required in this aspect. But take in mind: third-party development tools can vary, so be sure to choose one with tools that you want.

More human or more bot?

When you implement a chatbot, it is going to be the face of the business. So it goes without saying that the chatbot must represent company goals and objectives while still being easy to talk to. This is where tone and grammar have vital roles: chatbots have to sound natural to maintain customer responsiveness.

Since chatbots are so versatile, you can program a chatbot beyond planned responses. Chatbot conversations can be more engaging with natural language processing or NLP, where chatbots can learn from past interactions and tweak responses accordingly. But while NLP is making waves in the chatbot community, it’s not necessary the “end-all, be-all” of chatbot communication.

While sounding natural is the key to connecting customers, it’s not a good idea to make the bot sound too natural. No matter how you spin it, a chatbot is a chatbot; nothing more, nothing less. So while it might be a good idea for your bot to have a personality, it’s still a bot at the end of the day.

The Best Way to Build a Twitter Chatbot

You can develop your own Twitter chatbot in many different ways. But in reality, there is no ‘best way’ to build a Twitter chatbot. It all depends on what you want to do you’re your chatbot, and how you plan to do it. And remember, your Twitter chatbot is only as good as you program it, so constant development is the key. Looking at areas of improvement is an excellent place to start after implementation. Making a chatbot is only half the battle, after all. Testing it out with users to see how it fares with users is also essential.

Listed below are some factors to consider for the best improvement in your Twitter chatbot:

Message volume

When you make a Twitter chatbot, expect tons of replies in your inbox, whether on a daily or hourly basis. If your current server, whether your own or a third-party developer’s, cannot handle the load, it might be time to upgrade your systems to accommodate your customers.

CTR

As stated earlier, the chatbot is the face of the business, and if it doesn’t get enough engagement, it may be due for revisions. CTR, also known as clickthrough rate, will tell if a chatbot is doing its job correctly. You can trace CTR problems in a variety of factors in your Twitter chatbot, such as the chat flow (Is it too long or is it too short?), the planned replies, how the chatbot converses, etc.

Problems resolved

A chatbot’s primary goal is to make the user experience better, including answering questions when people need it. Regularly check if your Twitter chatbot is handling queries effectively. The number of problems resolved will tell whether the chatbot is a boon or a bane to the business.

Digitalize with HeroBot today!

With the advent of tech development, there may be hundreds or even thousands of Twitter bot builders online right now. But nothing beats the value that HeroBot offers for your business. You’ll have access to top-of-the-line tools at competitive prices. Best of all, there’s an expert team to guide you through the process. Check out the herobot.app website for plans and other details!

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Benefits of a Customer Service Chatbot to Digital Marketing

A customer service chatbot is a software program that allows conversation between the customer and the company. It utilizes instant messaging to send an inquiry and to respond as well. Artificial intelligence fuels this software. Customer service chatbot is often integrated into company websites and social media applications that feature messaging. However, there are still companies that hire humans to provide customer support. They have not heard of the countless benefits that a customer service chatbot brings to the company.

High customer satisfaction is one of the many goals of a company. It is a very important deciding factor to improve and manage the products or service of a business. Higher customer satisfaction results in customer loyalty and devotion. It is advantageous against competition. Many companies are offering the same products and services. Having a proof of customer satisfaction appeals to other potential customers.

How Customer Service Chatbot helps

Additionally, satisfied customers spread positive word of mouth to their friends and families. Customer satisfaction is not only about repurchases. It is also about acquiring new customers. According to research, 73% of customers say customers have satisfaction when the company values their time. Thus, customer satisfaction is all about providing efficient customer service. Companies are continuously improving and investing in customer service support. The latest trend in providing customer support today is a customer service chatbot.

Top benefits of a customer service chatbot

Saves money and human resources

Many companies are neglecting the idea of customer service chatbot. The main reason for this negligence is monetary. On the contrary, it is more cost-effective to use than human resources. There is no need to hire more employees to provide customer support. Since humans cannot work 24 hours a day, companies need two to three sets of staff. Three sets of employees mean higher operational costs for their needs.

Meanwhile, with the use of a customer service chatbot, there is no need to hire people to do night shifts. Employees, on the other hand, can increase productivity. The basic role like answering simple questions is now the job for the chatbot. So, it allows employees to focus on more important aspects of their job. This aid not only saves money but also increases job satisfaction of employees.

24/7 availability of customer support

Customers’ needs are unpredictable. Any time of the day or night, a customer can ask a question about the company’s services. Their needs may arise even after office hours. However, queries during this time should not be neglected. It can cause dissatisfaction on the part of the customer. Problems may also arise when their question or issue is not addressed immediately. That is why there should always be an available person to answer these questions. But, adding a support team working at the wee hours is costly for a company.

Luckily, a customer service chatbot is less costly and does not tire. It can work 24 hours a day without decreasing its efficiency. They can respond anytime of the day or night. There is no need for customers to wait for a long time to get their much-needed answers. As a result, they would feel that their time is valued by the company. Thus, making them loyal supporters and satisfied customers.

Provides instant responses

As problems may arise anytime, chatbots are ready to give quick solutions. Being on hold for a long time can cost the company its customers. People in the modern world get everything in an instant. That is why waiting time is not their favorite thing in the world. They want instant responses to their queries. Answers should not only be instant but relevant. A customer service chatbot may not provide a 100% relevant answer to a question. But, it can reduce frustration on the part of the customer.

While waiting for a human resource who can thoroughly answer the question, the chatbot can fill in for the mean time. An initial response of a chatbot is better than receiving nothing at all. It is better to give an instant solution that partly solves the problem than to make them wait. A chatbot can at least buy time for a human agent to focus on the more critical aspect of the solution to the customer’s problems.

Performs consistently and accurately

Since it is by artificial intelligence, a customer service chatbot gives efficient responses. It can perform repetitive tasks without reducing accuracy. Human agents may get to a point saturation on their job. Instances like this happen when there is nothing new on the job that they are doing. Answering frequently asked questions every day can put them in this state. Reaching this point may decrease their efficiency.

But, this cannot happen to a customer service chatbot. It does not need a break from all the workload. A chatbot also does not get saturated about its job even if it is repetitive. It performs all action at the same level of efficiency and accuracy even if it is repetitive. In fact, they are intentionally performing tasks like these.

Decreases customer frustration

Problems that may arise from the company’s services and products are often the same for one customer and another. But, customers have different versions of their problems. Thus, they demand a version of the solution personalized to their problem. Interactive voice response (IVR) systems during phone calls do not provide this kind of response. IVR systems are programs that give the same response and options that customers do not favor for.

Sometimes, customers do not know which department should their question be addressed to. Reaching a wrong department results in customer frustration. With the help of a chatbot, a customer need not be directed to a department. In cases they really want to talk to a person, they may do so. Customers will be connected to a department with the help of chatbot. Since a customer service chatbot can gather data accurately, it will also route a customer to the appropriate department. This way, time and resources are saved while customers are also receiving personalized responses.

Reduces customer anxiety

Faulty IVR systems are not the only cause of stress for a customer. There are customers who get anxious when talking to a human agent about their issue. Some customers are not confident enough talking to strangers about their concerns in the company’s services. A customer service chatbot is often preferred by people who experience anxiety.

Through chatbots, they need not be transferred from one department to another. The instant response and solution that the chatbot provides lessens their emotional stress. For these people, the issue they are raising is stressful enough already. A response that can cause them more stress is the last thing they want to get.

Improves self service

Some people are more comfortable solving their problems on their own. There are just customers who do not believe that a chatbot knows what is best for their issue. But, they still need a chatbot to provide them options. A customer service chatbot can instruct customers without the help of a human agent. After gathering information about the problem of the customer, relevant solutions are provided by the chatbot. This feature gives the customer an option to fix the issue by their own means. Chatbots are providing possible solutions but also give the customer a chance to do it on their own.

Versatile in terms of language

Customers of a global company vary in languages that they use. Inquiries and problems may arise from different parts of the world. Thus, it requires a globally renowned company to hire multilingual customer support staff. But, it is difficult and costly to do so. Luckily, a customer service chatbot can work with several languages. Since it is run by an AI, it will not take the chatbot years to learn a language. Also, chatbots can detect accurate intents of the customers. While it is not comparable to a person who is fluent in a foreign language, it can reduce the costs of the company on hiring more multilingual staff.

Gathers accurate data

Part of providing customer support is gathering data to improve services. Problems that the customers experience contributes to enhancing and developing new services and products. But, a human agent cannot recall an entire conversation thoroughly. Details from a problem and the provided solution may not be accurate if the only reference is the memory of a person. With no offense intended, a person’s memory is not entirely reliable. Some details may be left out or interpreted with bias.

Use Herobot now!

On the other hand, a customer service chatbot is more reliable. It records the data from the conversation accurately. There are also chatbots that are programmed to provide data analytics from the recorded conversations. This data is more accurate to rely on, especially during company decision making.

In today’s industry, artificial intelligence is a tool for an automated workflow. Companies invest in AIs to improve services. A customer service chatbot is a great investment for a company. Herobot is one of the many companies in the business world that creates customer service chatbot. Visit their page at https://powerpres.com/ to learn more about them.

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What is the Best Messenger Bot Builder for Business?

Isn’t tiring to answer every message that arrives in your inbox? Same questions on how to this and that from your customers every single day? Well, worry no more! Chatbots are here to save your day! Technology is evolving very fast that people have developed more efficient ways to make their daily tasks as easy as possible everything just like answering your messages on Facebook. Best Messenger chatbots are computer-generated software that is made to automatically respond to different kinds of queries.

Bot Development is considered as the most essential works on the internet right now. Developers and Companies created this kind of software to answer their costumers easier.

What makes Herobot better?

Herobot is the best messenger bot builder used as a marketing and social media automation platform that allows users to create Facebook Messenger bots, conversion funnels, and drip campaigns for marketing and lead generation. Herobot is easy to use and free!

Unlike other chatbots, Herobot also offers various services like email broadcasting, messenger engagement, email autoresponder. You can make your own chatbot with the right construction of the message you want your customers to know. This software can really make your work easier and time-efficient.

Reviews from different companies said that it is the best messenger for business because it helped them to gain more customers and disseminate the products that they are selling. And the best is that Herobot helped them to expand their business and have international business partners.

Benefits of using Herobot

Herobot is said to be the best messenger bot builder for business and other services. That is why users can gain a lot of benefits from using this software. Like if you are working in a big company and answering different types of queries about your product is very time-consuming. This tool will definitely help you so you can take care of other tasks that you have for the day.

One best feature of Herobot or should I say the bread and butter of this tool is that you can actually have your own virtual assistant without losing a penny, They will automatically answer your emails, helps you upgrade the companies best Messenger Ads, and they can find local competitors so that you will know the other trends your consumer wants. It is your customer service expert providing a real-time response to your customers while making sure that the connection between the company and its consumers have a personal touch.

Best Messenger Bots for Community

It focuses more on building a community in order to expand the company’s market. You can get in touch more with your consumers that will help in having a larger audience in which the company will receive more feedbacks that will help them improve their products more.

Lastly, Herobot is free, unlike other software that would ask for money for their services. Herobot is just one click away. You can use it anytime and anywhere. Who wouldn’t love this tool! You get to have your service for free and earning at the same time as your business! This is the reason why Herobot is the best messenger bot builder for business.

Herobot changing the Business Game

Competition may also appear with this kind of product because every day more and more developers are creating chat bots that can also be used by other companies and business owners. That is why Herobot makes sure they are always one step ahead on being the best messenger for business.

How does Herobot is changing the business game? Since the continuous growth of technology has become more broad and useful. Online businesses became a popular venue for people to easily sell or promote their goods. Like literally everything that you need whether it’s for personal care, foods that you are craving for, and even stuff for plants! Awesome right? It has been all over the internet starting from the best Messenger app up to Instagram and also other apps that are specially designed for your shopping pleasure.

Best Messenger Bots in Marketing

Even though Online business is booming, it is not a guarantee that you will succeed easily. Business owners are pretty challenged in terms of how well they respond to every customer they have. and how will they promote the products they are selling in a fast way. That’s when the best messenger bots enter the business game.

Best Messenger bots make customer service reliable plus business owners can focus more on improving their product. And the most awesome thing is all you have to do is simply create your own chatbot with Herobot and you already have customer service at its finest which makes it the best messenger for business.

What are the Different kinds of Chatbot

Best Messenger bots are not always about business, promoting brands, and customer service. They can also be used for entertainment, errands, academe, sports, and even in creating memes. Here is a list of chatbots and what they are for. See if you can find the chatbot that perfectly suits your concept.

Out of Bacon

This messenger bot is used for people who always need a reminder of the things they need when they are grocery shopping. Just type in the things that are running out on your pantry and out of bacon will automatically make a list of the things that you need. And What makes this chatbot very useful and handy is that users can open it on telegram and what’s app.

Hipmunk

If you are a person who loves going out for a new adventure then this is the best messenger bot for you. Hipmunk is a messenger bot that can help you find cheap and affordable ticket deals for your next destination and also gives you travel tips.

The Score

This Messenger chatbot is for sports lovers because it gives you the latest sports updates and news about NBA, NFL, and Soccer leagues like what are the winning teams and many more. You can also ask them about your favorite team and follow them on all their social media accounts.

Genius

If you are a fan of Albert Einstein then this is the perfect chance for you to know more about his life and achievements. Facebook has created a chatbot that lets you have a chat with the greatest scientist of all time. This Messenger chatbot has focused more on the academe and since it’s a child-friendly chatbot kid can freely explore the chatbot and learn in a fun and exciting way.

Meme Generator Bot

Spending almost half of your day on Facebook? Well, you might want to try to meme-making chatbot! Meme Generator bot can help you create your own meme with the use of your own pictures and words. You might become the next most famous person in the meme-making world!

Kylo Ren

Another type of entertainment bot. This chatbot will convince you to join the dark side with the help of the supreme leader Kylo Ren. This can also give you the history and fun facts about the star wars trilogy. Perfect for all Star Wars fans!

Supercop

This chatbot includes mystery games and problem-solving. So if you are into crime-solving games then this might help you come up with better strategies.

Chatbot makes things easier

You see, everything that can help us make our lives easier is possible with the help of technology. People might call or consider this as a shortcuts but what matters is the quality of work and the work being done on time. These are just one of the million things that technology contributed in our daily lives. It helps companies reach their targets and still be in lined with their missing and vision. With the help of Herobot, business owners or companies can focus more on ways on how to gain more profit and it will also play a vital role in the company’s future success.

Fortunately, these type of tools have been created to enhance and go beyond what is expected in a company. Although other companies might find these type of changes challenging to keep up with. Sooner or later, They will have to learn more about these developments in order to get ahead of their competitors. Herobot became famous for providing a service that shows how a company is open for change?

Want to make the best Messenger bot?

Innovation is important in the business industry hence every company seeks tools or products such as chatbots to maintain and establish their brand. The secret to one’s success in any kind of industry is customer service and Herobot can not only provide good customer service but also excellence that can create a legacy for a company. Herobot is innovation and is indeed the best messenger for business. So if are looking for a unique, hassle-free way to jumpstart your business? Have a reliable customer service team such as Herobot and you are ready to go.

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Tips to Create the Best Facebook Messenger Bots

The growth of messaging bots has enabled several groups of people with the right skills to build a bot. They made use of these bots as an item for sale. They even had customizable bots that are for specific businesses. With the number of bots available online, what do you need to have the best Facebook Messenger bots? To have the best Facebook Messenger bot, you must first have an idea of chatbots. You must know its benefits and disadvantages, and the things you need to develop one.

Before identifying the things you need to have the best Facebook Messenger bots, you must first know some things about chatbots.

Why do you need the best Facebook Messenger chatbot?

According to Cooper, a chatbot is an automated messaging software that uses AI. It helps to communicate with people by answering their queries. It assists in providing high-level customer service, making customers satisfied. A Facebook Messenger chatbot is made for the Facebook application. It is a strategy for business owners to use Facebook Messenger to communicate with their customers.

Moreover, Facebook Messenger bots would change the way that businesses work. From the customer service, sales, and marketing. Facebook Messenger Bots provide a connection to the store and its consumers. It is useful even without a human-to-human interaction. Moreover, it allows the data collection needed to create new offers for their customers. Thus, you will need an AI to keep up with the changes brought by technology.

How can AI boost your business?

Facebook Messenger bot may not always apply to every business. But, with the emergence of the internet and technology, organizations would need to adapt. If not Facebook Messenger bots, innovation would still be one of the best strategies that customers will ask of you

So, what are the things that Facebook Messenger bot can provide your business?

Better Customer Service

There are different types of customers that you can encounter when you have a business. If you have a short temper and find some people frustrating, then a chatbot would be very useful. A chatbot will allow you to communicate with your customers in the best possible way. Your chatbot can recommend some questions for your customers so they won’t have to type their inquiries. In that way, your chatbot can easily understand. Your customers won’t have the burden of thinking the right words to ask.

Encourage more customers

Having the convenience to communicate with your Facebook page can allow more customers to become satisfied. With that, they can share with others their experience. Thus, allowing more curious customers to try and look into your business. When you get to encourage more people, it increases the chances of your brand to grow across the Facebook community.

Direct communication with customers

According to Cooper, people would more likely open a Facebook message than a marketing email. Facebook Messenger has become an alternative for email, which allowed better marketing strategies. Facebook Messenger chatbots provide your customers with quick answers that they want in a business.

Save Time and Money

With Facebook Messenger bots, you can do your work without bothering to reply to every query your business receives. With chatbots, you can prepare a response to every common question in the most consistent way. Furthermore, it saves you money to buy a bot rather than apply for the creation of your business’ mobile application.

Reduces Workload

If you own a large company that employs several people with expertise in customer service, chatbots can help you. As Lloyd (2020) stated, bots allow your staff to focus on more relevant and complicated issues. With bots, you can sleep and let them respond to the messages you receive late at night. You can maintain your page’s activity 24/7, which leaves a great impression on your customers.

Above are only some tips on how you can boost your business in the market with Facebook Messenger bots. So, what do you need to have the best Facebook Messenger bot?

Tips to have the best Facebook Messenger bot

Have minimal texts.

Simplicity is key. Having minimal texts that are straight to the point is an effective way to satisfy your customers with your chatbot. They want to talk to a human or machine that gives them the exact answer they want. Like the regular messaging app, the interaction of chatbot and customer must seem conversational. Thus, you might want to set limits with the messages on your chatbot.

Use emojis and short messages.

Using emails has the aura the makes you feel like you need to be formal with your conversations. With messaging apps, you can make your customers feel like conversing with a friend. It is possible with the help of emojis and short messages. Emojis and small messages do not make the conversation boring. As you adapt to the growth of technology, you know that people are much more interested in interactive things. So, as much as possible, make the conversation interactive and not too formal.

Provide an unsubscription option

Have you ever received messages that kept notifying you without you knowing how to stop it? Then chatbots can be like that sometimes. Since they get your data and have seen your interest in the business, they can notify you of any new offers. So, to have the best Facebook Messenger bots, you should allow your customers to unsubscribe from receiving messages.

There are a lot more tips to have the best Facebook Messenger bots for your business. Learn to identify what you would want as a customer then apply it to your business’ chatbot. In this way, you realize what your customers would think of the service you provide.

What are the bot-building platforms?

Odus.ai

Odus.ai is a platform that tries to make the bot appear as if a person is speaking. It allows you to communicate on other apps and use it, not only on the Facebook Messenger app. You could connect it with Shopify, where customers can choose products and move on with payment.

ManyChat

ManyChat is a platform that claims to create a bot in two minutes. It offers several features, like generating message automation that sends the exact message. It also converts commenters as a bot subscriber and many more. They can provide free bot but with their watermark. If you are low on budget, you can make use of it in the meantime.

Chatfuel

Like the points of ManyChat is another popular platform, the Chatfuel. It offers a free version for 1k subscribers but would need payment if you would want a better feature. It also helps you get customer insights with the segments it offers.

These three are some of the platforms available online. When you’re low on budget, some platforms can work for your business in the meantime. Otherwise, you can look into the platform with the best feature to highlight your business. Thus, this will be helpful to make sure that you get the best Facebook Messenger bot.

Herobot

If you are looking for a nifty way to create the best Facebook Messenger bots without any hassle, look up to Herobot. Herobot is a chatbot building platform that helps its users easily navigate whichever process they want. Also, Herobot offers different subscriptions that is budget-friendly and worth it. It also has various that you can choose from depending on your line of business.

Interested? Visit our website and start creating the best Facebook Messenger bots for your business.

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Revamping Restaurant Industry with Chatbot Software

It is no surprise how chatbot software is dominating almost every industry in the economy. With its many benefits to consumers and brands, chatbot software has easily gained a reputation in the online world. Digital savvy businesses are continuously taking a step forward to provide the consumers with a level-up experience and convert more sales. Today, even the restaurant industry is leaping to this new era of technology.

Why chatbot software playing a key role in the restaurant industry? Being traditionally behind the curve of the online world, this industry has been slow in incorporating the latest technology trends in their online marketing strategy. Some are lucky enough to have the seats fully booked through word of mouth and savory tasting food however, some are failed to do so. This is where chatbots step in, to fill this loophole and help these restaurants in paving their way to success.

How Chatbot Software is Paving the Way to Your Restaurant’s Success

How can chatbot software help? Can they be used to book the table? Take customer orders? Create menu suggestions? You won’t believe this but, yes. The answer is yes. It may be too good to be true but chatbot software is playing a vital role to help your business conquer its way up. But before you set up your chatbot software with your website and social media accounts, you need to plan out first how exactly will you be using chatbots. Identify the goals, mission, and problems and create a strategic plan.

More so, to give you a clear idea, here is how chatbot software can help you grow your business:

Cater reservation services

Managing and serving customers is a very time-consuming task. Let alone if it is peak season and customer orders keep coming in and out of your online platform. Human errors can happen anytime. Thus, it means that the wrong order might happen from time to time and will result in two not so good things — customer complaints and losses on your business.

Through the help of chatbot software deployed on your website, social media accounts, phone, and other possible platforms, you can eliminate and prevent these human errors from damaging your brand image and elevate your customer’s experience. Chatbot software can help you interact with customers quickly and guarantees that the order is 100% correct.

Enhance table service

Many of us have experienced asking or ordering something from a waiter/ waitress and the unknowingly forgot about it. These inevitable human lapses usually happen and it is a common problem in your restaurants. But with chatbots, it can be ensured that your customer’s order is served promptly. It will leave a good experience for your customers and will surely give a good rate to your brand.

Use to promote special deals and offers

Chatbots are so wise that it can gather customer’s email addresses and can send push notifications. This means that chatbots are not only streamlining your customer service but also your marketing strategies. Chatbot software can remember all regular customers (which the human counterpart cannot) and send them messages to encourage these regular customers to come back. They can send offers and special promotions via different online platforms like Facebook Messenger, email, text message, etc.

Can create a personalized food recommendations

The ability to remember your customer’s favorite foods out of your menu makes them feel special and valued. Chatbots can create a personalized food recommendation by understanding what your customers want is an ultimate marketing tool. It can be a better and faster solution than instructing your employees to know them inside and out of your menu to be able to make such recommendations. Chatbot software brilliantly collects past purchase transactions and gather this data to know the likes of the customers. More so, it uses these data to recommend the right drink or sides that would perfectly match their orders.

Streamline delivery and takeaway process

Delivery or take away procedures in most restaurants have complicated processes that customers are tired of. Fortunately, chatbots can simplify the order process even for delivery and takeout orders. Chatbots are a multitasker. They can handle orders while chitchatting with your customers making it less hassle and more convenient for your customers.

Gathers and follow up customer feedback

Getting good reviews is crucial in making your business grow. It is like a word of mouth that can be seen online. For modern consumers, reviews are very important. Sites like trip advisor and yelp have a wide variety of restaurants and places to visits. Along with this restaurant’s page are reviews from previous customers. If your restaurant’s page has good reviews, it will most likely invite more customers.

However, the hard thing is following up with a single customer to leave a review of your restaurant is time extensive tasks. One of the finest things that chatbot can offer is its ability to send automated reminders from customers who have checked-in in your diner. More so, they can ask permission for the user’s email to use it for email marketing purposes.

Saves both employee and customer’s time

One of the biggest fear in the emergence of the chatbot is that it may cause unemployment to people since it can replace them in their jobs. But this was just a popular myth circling. On the contrary, it helps employees to save their time for more complicated tasks. Instead of suffering from overloaded work, an employee can enjoy doing their work without the simple tasks that take time. Chatbots can do basic tasks such as answering simple queries, scheduling and plotting the reservation of customers, collating information about the customers, and the like.

On the other hand, customers are fonder of chatbot software because it is easy to talk with and makes transactions simple.

Increase customer retention

Customers feel valued when their needs are catered rapidly. Also, modern customers are more likely to support your diner when you have great customer service and food to dine. Chatbot software engages with your target consumers, guide them in their searches, and share your menu and pricing information and offers friendly conversation. All of these things build affinity with potential customers and helps in converting sales.

Maximizing Chatbots: Bring New Service to the Table

Finding the Nearest Store

Your customers are too busy with their daily life routine that looking for the nearest resto near them needs to be less nitty-gritty. With the usage of chatbot software, a single click could easily lead their way to the nearest diner. It can even send a map to guide customers. It is less hassle for customers who have a scheduled round the clock. And if a person will be meeting someone in your restaurant, they can easily send the direction to them.

Reordering your all-time favorite menu

Ordinarily, you need to be in a coffee shop every day and encounter the same crew for them to be familiarized with you and your order. It takes time for a human to remember your favorite menu. But with a chatbot, single order or two would be enough to save the data. The next time you will order, all you have to do is to say that you want to order your all-time favorite and boom! Your order is now preparing.

Buying and sending out surprises

Is there a special occasion you do not want to miss but you are too busy at work? Send your loved ones gifts and surprises during a special celebration in just a click. Through chatbot operated order transactions, you can offer this kind of promo to customers. It will surely hit the ball every time because it is very convenient.

Build Your Restaurant Chatbot with Herobot!

From a business point of view, it is no brainer that chatbot software is indeed a winning masterpiece for your brand. It can help you with your marketing, customer service, and sales conversion in many ways. It is also becoming popular with consumers. The research found that 69% of consumers prefer to use chatbots and that brands with chatbots increase brand reliability for them.

In this fastly changing world, market trends have been continuously curving from one platform to another. As business owners, you need to help your brand in keeping up with the curve. Your brand needs to have a voice in the digital space otherwise, it will create losses on your end. In the same manner, integrating chatbots with your present social media accounts and website will help a lot in increasing your sales and customer retention.

In today’s business world where competition is tough, it is best to stay on the trend to avoid being left behind. Chatbots are one of the powerful tools to help your business grow. There are many types and ways to program chatbots, with Herobot, we can help you design the best chatbot according to your needs. Whether it be a multitasking chatbot that can take orders or multipurpose chatbots that is flexible for both sales, marketing, and customer service, we can make it for you. Visit our website today to know more!

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Monkey Website Chatbots in Mental Health Awareness

There are a lot of reasons why people are experiencing mental health problems around the world. Anxiety about peer pressure along with other issues arises along with the fear of shuttering job security and individual safety. Such strong emotions can be overwhelming and too much to handle for many. Due to this factor, experts noted that it has resulted in an increasing number of mental health issues. Good thing, our technology have monkey website chatbots that serve as an instrument to reach those who need someone to talk.

How did online chatbots become a new “leap” in mental health awareness? Basically, chatbots are conversational AI that is programmed based on a certain purpose to communicate with people. It is widely used in the eCommerce and has been continuing booming to improve customer service.

Why Use Monkey Website Chatbots in Healthcare?

Monkey website chatbots or conversational AI are making waves in the field of the healthcare industry. The healthcare profession is very in demand because there is an increasing number of people who need medical attention. No physical injuries have easily healed on its own without medical assistance. No infections have been healed without operation. Likewise, no mental health issue has been resolved without healthcare assistance.

There are approximately seven billion people on the whole planet and a big part of this population needs healthcare assistance. More so, with the increasing rate of suicide in today’s world, technology cannot prevent but intervene to lower the rate of the said case. Here are some of the advantages of chatbots in the health protection industry.

Useful tools to provide information to patients

Nowadays, information is easily available online and people are hungry for new learnings as well. Chatbots can be an effective source of accurate information. More so, it can save the inquirer’s time to answer medical-related questions. Generic questions like information about the prescription of drugs and the like can be answered by online chatbots.

Aids the Shortfall in qualified professionals

Wholly, there is a global shortage of healthcare professionals to take care of patients who need treatment. With the assistance of chatbots, basic or simple medical inquiries doesn’t have to be brought in clinics or hospital. Thus, it can be done online effectively.

Enhance the brand identity of healthcare institutions

Because of chatbot’s rapid response, customers are giving positive responses to the customer service of healthcare institutions employing chatbots. More so, it can be contacted round the clock and just one click away so it is very convenient.

Can gather feedback from patients

Just like how chatbots can be used in the marketing field and e-commerce, it can also be a great channel to get feedback or reviews from clients. Learn the points that your clinic needs to improve. Do you have proper after treatment service? Are your customers happy with the services? Did the treatment work nicely to your customers? There are tons of things you need to know and with monkey website chatbots you can easily gather information.

Remind patients of important healthcare to-dos

One of the best abilities of medical chatbots is that it can create personalized reminders for patients. They are like an alarm clock that send patients messages to let them know that it is time to take medicine. If the patient has an incoming appointment with a doctor, it can also remind the person concerned. Moreover, it can monitor the patient’s health parameters.

Appointment setter

Amazingly, chatbots have the ability to schedule an appointment with doctors. Furthermore, they can find the nearest pharmacy, clinic, or hospital that you may visit depending on your needs.

Monkey Website in the Health & Wellness Industry

It is no secret that monkey website chatbots have been integrated into different industries. Because of its proven advantages, it has been incorporated in different fields like eCommerce, B2B, B2C, education, events, financial services, hospitality industry, health, and many more.

Here’s how chatbots are used in healthcare industry:

Your Dr. Chatbot

Some health services provider websites have a chatbot that is programmed to have wide knowledge in the field of medicine. Just ping your inquiry, how you are feeling and this monkey website will give you advice and tips on what to do. Whether it be a first aid process, home remedy, or if you need to be diagnosed by a physician, it will let you know. Not only that you can get simple medical tips easily but can also save you time and money.

Your fitness tracker

Get rid of those monitoring graphs. Chatbots can now be your fitness tracker. Recording of a person’s heart beat or number of steps taken for a walk, all these can be monitored by chatbot accurately.

Your source of motivation

It also sends motivational messages, reminds you to rest, and even send fitness videos or tutorial guides. The objective is to allow you to do other things than work or study. You are a person who needs to take a break from time to time.

Your “alarm clock”

Monkey Website can remind you when it is time to drink your medicine. Tell the bots when you should be taking your medicine and it will send you a message to remind you. It even sends a photo of the kind of pill you have to take.

Your friendly bot

A monkey website can be your friend in this lonely world. When you feel alone, just hit the message button and talk to a chatbot. Sometimes, it is better to talk about your problems with chatbots than dealing with a toxic society.

Chatbots in Support Suicide Prevention

The benefits of monkey website in the healthcare industry are undeniably helpful to both health professionals and patients. Taking further, it has become a new hope for the industry to extend help to those who are suffering from anxiety and depression. Today, there are chatbots that talk with people suffering from mental health issues. Because it is round the clock available and easy to reach, it is very effective. It is also paving the way for non-traditional psychiatric treatment. Because the patient knows that he is talking to someone anonymous, it helps him to willingly open up her thoughts without being afraid of judgments.

In 2018, Lifeline, which is a non-profit organization that supports and provides suicide prevention services and mental health assistance, launched its first-ever chatbot. This monkey website is in partnership with Twitter. It was called #BeALifelineDirectMessageChatbot and aims to easily start a conversation with a person or family who is at risk or battling anxiety and other mental health issues.

Meeting People Where They Are

Almost everyone, if not all, is present in social media. This is one of the reasons why suicide prevention chatbots are important to be present in the digital space. Studies have shown that there is a high percentage of youth ages 13 to 24 years old who commit suicide. More so, the suicide rate has increased at an alarming rate for the last 10 years.

Because of this alarming issue, one of the solutions that they saw is to reach young people who are suffering from mental health problems. And the most frequent place where these youngsters are on social media. With monkey website chatbots connected to social media, it will be easy for anyone to message it.

Start the change with monkey website

Monkey website chatbots are paving its way in different industries. With its continuous growth and shown flexibility, it has proven that regardless of the industry and need, chatbots can be helpful. Today, it is now starting to change the norm in terms of healthcare treatment and diagnosis. With its own intelligence and the convenience that it offers, chatbots can even save lives. Do you want to build your own chatbot for your health and wellness business?

Enquire now at herobot.app, the leading chatbot programming company that offers multiple features to help your business create an effective marketing and customer service strategy. We have years of experience in building chatbots for different types of industries. With our topnotch services and a team of excellent professionals, we can surely help your business grow. Let your business grow with Herobot!

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How Message Bots Revolutionalized The 20th Century

Now that we are in the era of technological advances, everything seems to get easier and better than before. The Internet has given us a lot of opportunities online, opening the gates of endless success. Different industries are now taking advantage of the surge. They use the benefits of artificial intelligence through message bots as a medium of their online businesses. May it is in healthcare, food, clothing, or car booking, message bots are technically everywhere.

Growing your business means gaining more customers. These customers are very demanding and attention-seekers. They want to be taken seriously and be your utmost priority. As customers discover the deepest corners of the Internet and become more active online, message bot becomes a crucial part of eCommerce. But how are these conversational bots crucial in eCommerce?

What is a message bot?

Also known as a chatbot, a message bot is computer software that simulates conversations and mimics human-like actions. They store conversational data from previous conversations and use it for future interactions. It is amazing how artificial intelligence allowed businesses to leverage the low-end and broad technology to gain more customer engagements.

Messaging is the heart of every mobile experience that’s why message bots are well suited for mobile users. Initially, they are less functional that the first time they were introduced online. Gone are the days where they only collect user’s phone numbers or email addresses. Developers have found a new way to integrate artificial intelligence to simple chat conversations and customer support. Now, message bots are setting a new definition of technological success.

Why is it important in e-commerce business?

Message bots have set a new and exquisite standard of marketing. Many businesses, whether big or small brands, prefer to use automated messages to assist customer’s queries. But what do these entrepreneurs see in using message bots as their number one marketing tool? Here are some of the reasons:

Message bots are highly drugged email marketers.

Are you using email marketing to gain a wider network of customers? Imagine if you make an email that automatically responds to users to answer queries. Message bots are both automatic and personalized so that users on the other end won’t think they are talking to bots. They are like emails, drugged with steroids, and thinking on their own. If there will be someone who responds to users on-set, you have a higher chance of successful customer gain.

Message bots upsell and cross-sell.

The e-commerce industry is a very competitive race. You are lucky enough to get customers who will patronize your brand. Chatbots are necessarily more potent communication mediums. You are probably wondering how these message bots can upsell customer’s purchase and cross-sell if necessary. These bots provide personalized product tips and suggestions that will persuade your customers to buy a more expensive product. Using bots is a great way of boosting your sales as they guide your customer on their shopping journey. You may think that they are far much better than those sales ladies on traditional brick and mortar stores.

Message bots reduce operational costs.

As mentioned above, customers are very demanding and attention-seekers. These customers hate late responses that usually take a few hours. However, message bots change the usual gameplay. Bots are available 24 hours a day, 7 days a week, and 365 days a year. Technically, there would be no room for late responses. They can solve and answer customer’s queries and even repetitive questions with no fail. More complex queries will be then left for human service agents, helping an increase in agents’ productivity.

Things To Consider When Building A Message Bot

1. Identify qualified business problems your bots can solve.

Before creating your chatbot for your business, make sure to identify how it can help you. Identify how it can lessen the load in customer support and minimize the use of human agents. Think of questions your bot can answer and tasks your bot can do so that it only deals with the people it can help.

2. Identify your primary use cases.

Uses of message bots are limitless. It is so broad that sometimes, misuse can lead you off-rails. Try to start from specific use cases depending on your industry or functions. This can keep your bots on track and avoid conflicts. Use cases with a specific focus as easier to test, use, and modify. They are more likely to be successful compared to bots with broader applications.

3. Consider your users.

It seems so natural to consider who will be your users, yet, they are always overlooked. Keeping in mind who are likely to use your bots is essential as it will help you build a more human-like engagement. Designing a user-friendly chatbot will avoid possible conflicts for your business.

4. Use a good dialog engine.

Using a good dialog engine when creating a chatbot is very important to avoid frustrated users. This will determine how good your bots can be.

Uses Of AI In Other Industries

Different industries are taking advantage of the benefits of message bot usage aside form e-commerce. However, these bots can vary in different industries depending on their effectiveness. Here are some of the industries that benefit greatly from using message bots.

Healthcare

Innovations in science and technology greatly benefit the medical field. Chatbots are now very essential for patients to book consultation appointments, medication intake reminders, prescription refills, and even meal plans. Message bots with advanced artificial intelligence can even monitor a patient’s health vitals, make diagnoses, and give medical tips and advice.

Finance

Now that people are giving value to their hard work and investments, bank savings are very in demand. Nowadays, banks utilize chatbots so that users can check their current account balance, make money transfer from one bank to another, and even calculate taxes real-time.

HR Recruitment

Recruitment agency chatbots can now automate candidate evaluation for a certain position. Most companies are now using this trend to process job applications and assess if a candidate fits for the job or not.

Real Estate

Now that real estate is booming, a lot of home seekers and apartment hunters are using the benefits of message bots. These chatbots help gather customer’s needs and preferences to offer more personalized suggestions or recommendations. Most of these bots can answer repetitive and common questions. Through this, they can help real-estate agents of brokers spend less time answering questions.

Travel and Tourism

Most of the travel agencies use chatbots to assist their customers. These bots can help travelers buy tickets, book a flight, reserve a hotel, and even have discounts or best deals. They are also handy and helpful as these bots inform users about weather forecasts and best travel destinations.

Challenges Message Bots May Face

Because of numerous technological innovations, chatbots or message bots stabilized their place in the market. But no matter how great and approachable a message bot can be, there may be challenges that might come along the way. They are just sets of binary numbers that need to be taken care of. Below are some of the most common:

1. Message Interpretation

One of the most common challenges when it comes to customer support is the bot’s ability to understand and interpret the user’s intent. Users have different ways of sending messages, may it be long, short, colloquial, or hazy. Advanced artificial intelligence is necessary for bots to be able to understand the message clearly from keywords, as much as possible.

2. Natural Language Processing

Natural Language Processing or NLP has limits and it is a big challenge when you customize and make adjustments for your bot’s behavior. NLP is the backbone of chatbots and making mistakes while programming could make miscommunication.

3. Style of Chatbot

Customers will hate it if they found out that they are talking to machines, especially if it’s about product complaints. They want affectionate interactions, more human-like. This means chatbots must act like humans.

4. Chatbot’s Personalization

Personalization simply keeps your user history intact. Since bots should save data from previous conversations for future interactions, users became more engaged. If a user is more engaged, it will keep him happy throughout the whole conversation. But the problem will arise from adapting appropriately to the user.

Revolutionize Yourself With Herobot

Science and technology are very revolutionary. Each year, innovations are being introduced, shaping new ways of lifestyle for humans. Now that message bots have just begun to revolutionize the 20^th century, a deeper definition of success is yet to come. These bots put brands at the frontline of customers that are ready to buy. Using the best and finest bot mobiles is a great advantage.

If you haven’t used any bots for your business then now’s the time. We have the best solution for you that offers the most sophisticated mobile bot for your enterprise –the Herobot App. Using the most advanced tools available and best professional crews, you will be able to have the best customer engagements and enormous brand growth from chatbots offered by Herobot App. Check out more offers and great opportunities for your business at Herobot.app now.

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Conversational AI: How Does It Work for Development?

Almost all people across the globe use different messaging platforms on the internet. This helps them connect with their family and friends on a regular basis. So, speech-based and communication technologies are transforming standard online applications. Meanwhile, the emerging platforms are turning into better means of communication. AI has many programs that you can compare to the human-level. However, Conversational AI also has characteristics that a simple human cannot do.

When it comes to AI, machine learning comes first in anyone’s mind. But, the truth is that it provides a completely different feature. It does not only pose as a data-analysis machine. This is important for large companies to recognize as it will help them in business.

Despite its popularity, conversational AI also experiences some difficulties. It demands more complex technology to counteract. Its programs have to catch pace with what is standard. Also, you can engage in confidential private data that chatbot can loot. Anyone must develop Conversational AI with safety in mind. This is to preserve the confidentiality of user information. Meanwhile, teaching your bot about certain possibilities will help. It guarantees advanced technologies to produce greater experience.

How does Conversational AI works?

Conversational AI involves and operates in a conceptual conversation through additional AI algorithms and natural language processing (NLP). It incorporates complex technologies. Also, some of them are speech to text, machine learning, intent domain analysis, and text to expression. Meanwhile, there is also user authentication and natural language comprehension. Below is an outline of the mentioned essential aspects:

Automatic speech recognition (ASR) or Natural Language Understanding (NLU)

Automatic speech recognition (ASR) is what we use to convert speech to text. Meanwhile, the Natural Language Comprehension (NLU) framework collects elements and extra-linguistic details. Its outcome sustains the load structure in an organized sequence with contextual definitions.

Task Prediction Module

The task prediction module specifies the purpose of the user and the related field to cover in the task-related feature (particularly grocery store, shipping address, etc.).

Dialog control module

This manages conversation monitoring, records the structure of the conversations. It also chooses the rational modifications necessary to create the dialogue authentically. This part has to succeed when engaging with human gestures, different users, and various interactions.

Natural Language Generation or Text-to-Speech

The Natural Language Generation (NLG) process produces a reply message that translates into speech. This is all with the help of the Text-to-Speech (TTS) program. Most of these devices focus on various neural networks and maintain or connect with two datasets.

User style and context status: this dataset preserves system knowledge for each user, which includes objectives, dialogue records, and the recent state of the conversation and its meaning.
Knowledgebase: This is basically the nature of being and the existence of ideas and their relationships that enable them to evaluate the correct job and site along with the answer questions.

Dialog experts

These experts are aligned with a particular job and produce an organized description of the succeeding response in the dialogue. Using the level of the conversation each expert shall perform steps relevant to the job if convenient. This can be, for instance, submitting a purchase application to an online shop or handling a household sensor.

Difference of Conversational AI

It is crucial to highlight how substantial the conversational AI and chatbot sector is rising. There’s a huge distinction between a wholly conversational perspective and a chatbot. First of all, there are two kinds of chatbots, AI-driven, rules-driven. Rules-based chatbots implement a set protocol.

Meanwhile, AI-driven chatbots employ NLP (natural language processing) and machine learning to interpret what the user is searching for. AI-driven chatbots are more engaging. Also, there will be a lot of users who will say that this is actual conversational AI. Let us discuss more of these two ideas.

Conversational AI is built from Cognitive Architecture, AGI-oriented, and is complex by definition. AI chatbots employ machine learning recognizes the rationale and purpose of a topic. These all happen before executing a reply. These chatbots create their original replies to more complex queries employing natural-language responses. The more you train and use these bots, the more they understand and work effectively with the user.
Rule-based chatbots are also regarded to as decision-making bots. As its term implies, a number of fixed rules or guidelines are used. These guidelines are the core of the kinds of concerns. These are what chatbot is designed with and can provide answers to. Rule-based chatbots may utilize very easy or difficult guidelines. Like a diagram, rule-based chatbots pattern dialogues. They use this in preparation for what the user may say, and how it would react. After all, they cannot reply to any queries beyond the established rules. These chatbots do not benefit from communications. Moreover, it only works with the circumstances which you generated.

Why should you have them?

AI Chatbots offer an insightful, real interface that most people think when they encounter the term “AI”. AI Chatbots or conversational AI systems are effective in interpreting the purpose of the user, no matter how the query is articulated. Its secret to effective interaction is perceiving the user’s question and providing a customized and appropriate reply. To know more, here are some AI Chatbot features for you.

Versatility enables users to start a conversation where they last stopped, even though they switch apps, creating a more normal and smooth user interaction.
Advanced comprehension is much more than an accurate interpretation of the user’s query. It’s about the rapid combination of certain elements of knowledge into a conversation to provide more a comprehensive response.
Identity can create a big impact on user experience and confidence in the chatbot. Although some businesses have opted to enhance it by using icons or avatars, identity can be effectively expressed in the whole conversation.
Subject shifting allows the user to switch from one topic to another, like requesting for methods of payment while inquiring if the item is available. This will also be sufficient to get the user set on course even if it fails to achieve the main objective.
Memory helps a chatbot to identify the specific information throughout a conversation. It also helps the bot to gain more understanding for the users in the future. For instance, a virtual assistant can understand from prior queries and replies.

Benefits of Chatbot AI

People appreciate chatbots due to their fast, efficient, and accessible performance. For businesses, AI chatbots provide a means to develop a more customized and interacting user experience that brings a number of consumer data that is very important to comprehend effectively their clients and improve their company. Let us move down the hallways of various business operations and businesses. Here are some major topics and instances of how chatbots can be applied in your company.

Sales

The Chatbot implementation not only enhances the sector for customer service but also boosts consumer’s loyalty, product credibility, and cash flow sources. Enhancing customer service with chatbots can incorporate consumer information, and produce reports automatically.

Scheduling accommodation

One essential application of chatbot is often used for arranging reservations for restaurants, medical services, and private agencies. Using chatbots, clients can immediately schedule their meetings within the application without any human help. Deploying chatbots to manage scheduling appointments helps companies to decrease the sales cycle times.

Accessibility.

Nowadays, consumers demand continuous service. They like to give requests while standing in line or utilize speech-to-text applications to create an electronic transaction while commuting to the office. They also want to use apps and tools that they have every day.

Achieve Modern Platforms

Chatbots offer new sources for online marketing communication to reach consumers and offer personalized guidance and advice, without having to install new help desk teams to set up and operate a new platform or system.

How does Chatbot AI affects our life?

Conversational AI remains a fairly recent concept to the society and strives to raise its existence. While this technology has several possible applications for companies, AI-powered chatbots are one of the perfect strategies to enhance service quality. When designed with artificial intelligence, chatbots could use semantic data to distribute necessary responses and provide a comprehensive platform to identify possible problems. These can also support the human resource department by training the employees for advanced discussions and directing inquiries to the right source.

As companies search for innovative strategies to integrate artificial intelligence within their day-to-day activities, a growing existence in the society is likely to emerge. But for the time being, chatbots are a great means to become an implementer of these modern technologies and continue providing greater user experience than the past years.

Develop yours now!

Develop and link your own smart bots to continuously communicate with your users anytime and anywhere. Connect your chatbot on your app or website to give each user a specific customer experience and provide quick help to any question! HeroBot reduces uncertainty and lets you introduce the best online messaging interface for your users. We offer different features and promote safety for our dear customers. What are you waiting for? Contact us now or visit our website at https:/herobot.app/.

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