Why Should Customers Talk To A Chatbot?

talk to a chatbot

Does your company receive an immense amount of emails every day and you can’t answer them all at once? How long does it take you before you can send all your response to them? Perhaps, it takes a lot of your time and effort before having it answered. If so, this might result negatively in your business. Customers nowadays expect a very immediate response from the concern they have relayed whether via email or other social media platforms. That’s why investing in chatbots for customer service purposes would not be a wasteful decision. Letting your valuable customers talk to a chatbot for their concerns is indeed a wise choice.

talk to a chatbot

Chatbots’ efficiency level is indeed more than enough. It can perform various business operations all at once. Do you know what makes chatbots ahead of a real-human agent? Well, chatbots have a unique feature we call automation. If compared to a human, automation almost equates our perseverance.

However, perseverance is sometimes not enough to please our customers. Customers always expect instant gratification, which is not attainable with just a mix up of determination only. It requires strong technical effort and online support to be able to reach this goal. Do you feel threatened that you might fail your loyal customers? Better not, because chatbots are there to help you.

When it comes to efficient and effective customer service, chatbots are the best partner you can lean on. Are you eager to know the reasons why? Well, let’s get through it. 

The New Customer Service Superstar – How Chatbots Rise to Popularity?

Have you already heard about chatbots before when you were just a kid? Well, maybe not yet. Chatbots have risen to popularity for not more than about ten years ago. However, do you wonder how chatbots instantly become the new superstar in customer service today? If so, let us take a look at some reasons why business owners suddenly turn to chatbots for customer service:

1. To complement the rise of messaging apps

Since the beginning of 2018, messaging apps have become popular around the world. Many expect that billions of people around the world are using messaging apps as the primary mode of communication. As a result, businesses enter these platforms for customer service purposes. Till digital advancement continuously transforms customer service and eventually contributes to the birth of chatbots.

2. To meet the customer’s expectation for immediate response

Take note of this: customers are always right. Whether you understand or not, they are still on the right side. Therefore, the only thing that a business industry can do is provide them the best services your business can offer. However, though you know to yourself that you have already done your part, it is still not enough sometimes. Customers demand more, especially for a quick yet with a quality response. That is why developers have decided to create a computer program that can cater to this expectation. Perhaps, they do not make a mistake to develop chatbots that undeniably become so useful today.

3. To spend a lesser cost on customer service

Hiring a full-time agent to manage your customer service would be extremely costly. As a result, the business owner wants to resort to an alternative that would give them the same and uncompromised service in lesser expenses. Well, chatbots become the instant answer for their life-long prayer. They have the level ability to continually manage their customers without paying for their service every month.

4. To keep their business updated to the latest trend

As companies see that their competitors are using chatbots for a more innovative customer service experience, why would they let their business left behind? That is why; the use of chatbots for customer service purposes suddenly soars to popularity.

Why Would You Let Your Customers Talk to A Chatbot?

No wonder how chatbots can reshape the existing landscape of our customer service. As years of digital advancement go by, customers can no longer distinguish themselves if they are talking to a real-human agent or a chatbot. That is why business owners allow chatbots to talk to their chatbots. Today, it almost has a perfect resemblance to a real human customer service agent. Therefore, it is safe to conclude that letting your customers talk to a bot regarding their concerns is undoubtedly a wise decision. If you are not still convinced, below are some specific uses of chatbots to customer service:

1. Chatbots provide transparency when it comes to customer records

Your chatbot is programmed to have direct access to your database. That is why it can provide your customers with transparent information regarding their transactions with your business. More so, chatbots act more interactive and flexible when talking to your customers. With regard to informational purposes, chatbots can easily accommodate and interpret changes and provide solutions at the same time.

2. Chatbots act as your 24/7 customer service agent
talk to a chatbot

As we know, the most number of customers always demands immediate and 24/7 assistance, especially when it comes to technical and online support. In this matter, chatbots would be a great help. Chatbots can always help your customers whenever they need to retrieve their forgotten passwords, track the progress of their transactions, and other related concerns. As your virtual customer service agent, chatbots are anchored to a standardized functional structure. This makes it knows enough about your business and able to entertain the needs of your customers effectively.

3. Chatbots serve as your company’s front liners

In customer service, collecting customer’s information is crucial to the success of other business processes. With chatbot’s advanced technology, retrieving customer information while entertaining them is efficiently possible. Chatbots can perform them simultaneously since chatbots have direct access to business databases. More so, chatbots can also verify the encoded information right away.

Why Should Your Customer Trust You?

As a customer who’s seeking for convenience and immediate actions, why won’t you mind to transact with a chatbot? Once you talk to a chatbot, you must be aware that you put all your personal information in them. Are you worried about some confidentiality issues? You should not. You can trust your chatbots with your personal and most confidential information as long as you consider some data security measures.

Below are some of the best security practices you must take into consideration whenever you talk to a chatbot:

1. End-to-End Encryption

Since chatbots are connected to vast channels such as Facebook Messenger, Slack, and Telegram; invasion to data privacy would no longer be impossible. That is why; the development of E2EE is indeed a great help to preserve confidentiality. With E2EE, all the conversations you had while you talk to a chatbot gets encrypted. In this way, data trespasser would get a hard time interpreting your personal information since it has been all converted into codes.

2. Authentication and Authorization of User Identity

As technological advancement continues to move forward, the ability of hackers does integrate as well. Chatbots utilize authentication and authorization to verify the credibility of logins to prevent hacker attacks. The user has to secure an authentication token that he can use throughout the particular session. 

3. Self-destructive messages

In maintaining confidentiality, erasing all the traces of past conversation is a great help, mainly when it tackles highly-confidential information such as bank account numbers. With self-destructive features, the data would stay only on a particular conversation within the prescribed amount of time. This confidential information will vanish right away.

4. Secure Protocols

Nowadays, we can hardly tell if someone unauthorized is sneaking through our essential transactions. Therefore, HTTPS is helpful to keep the chatbot’s network security intact. Hypertext Transfer Protocol helps chatbots to transfer data using an encrypted connection. In this way, people can’t go through your conversation.

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We still can’t deny that the traditional way of managing our customers is still useful nowadays. However, little integration wouldn’t hurt. If you wish to elevate your service to your customers, engaging with chatbots would be the best move you can ever make. However, of course, responsibility and discipline is still the key to keep everything in place. Your adequate knowledge about this technology would help you save yourself from getting compromised.

talk to a chatbot

As a professional business owner, you must not just resort to chatbots opportunity because you want your business to get exposure across the online platforms. More than this, you should genuinely care for their welfare. Give them a very efficient customer service experience by letting them talk to a chatbot. Try to provide them instant gratification while your company itself savors fruitful benefits. Are you interested to know how to get to it? Well, it begins with a great and wise choice.

If you are eager to serve your customers from the bottom of your heart, engage with a reliable chatbot industry. For chatbot concerns and how it can help your customer service, consider HeroBot. We have skillful and experienced chatbot experts to cater to all your chatbot needs. We offer a variety of services where you can choose from depending on the needs of your company. Interested in our services? Come and visit us at https://powerpres.com/.

Chatbot Testing – The Key to Efficient Chatbot Performance

talk to a bot online
talk to a bot online

We can no longer deny that chatbots have already brought a significant change to our lives. Everything that once just a dream becomes all possible with the help of chatbots. In business and all aspects, they are always there to save our day. However, we can’t still foretell how long these chatbots would work efficiently for us. Just like any other devices and software, there are some unexpected errors that can suddenly occur within their system. That is why; bringing your chatbot software for chatbot testing is really a wise decision. Try to figure out what’s the sense of your chatbot if you couldn’t access its functions because errors persistently occur? Believe it or not, you can refrain from these scenarios by just giving your chatbot a try.

Perhaps, chatbot testing may sound very technical and complex, but it’s really not. You only need to learn some essential elements related to chatbot testing until you find to yourself that you can actually do it on your own. Check it out.

Hands Off – Do Chatbot Testing First!

At first, you would surely get fascinated with what your chatbots can do for you. But, don’t ever forget to give it a massive try out. Perhaps, the capabilities you’ve been expecting from your chatbots are already installed in them, but sometimes, it doesn’t work the way it has to be. So to feel assured, check the list of chatbots features below.

These are the things you must always consider when performing chatbot testing:

1. Comprehension

Chatbots are programmed to interpret diverse kinds of messages from the inputs of human users. Hence, their Natural Language Processing ability has to be created in such a way that chatbots can still comprehend kinds of inputs unrelated to their basic functions. Chatbots’ ability to understand must not be limited to business and professional approach only. It would be great if they can interpret unexpected inputs and still capable of providing the right response to it.

2. Dialogue

The comprehension ability of chatbots highly relies on the conversation. That is why; testing its capability to come into a conversation is very significant. Try to imagine that you have already encoded input to your chatbot. However, you have to change it suddenly due to some unexpected circumstances. If your chatbot was able to cope with this sudden adjustment and responded favorably, be grateful because your chatbot is in good condition and functioning well. You can notice that your chatbots have good conversational flow if it talks skillfully and keeps you engaged with relevant responses.

chatbot testing
3. Resilience to Errors

Error management is a must-have feature that all chatbots must possess. However, this is something that often gets overlooked and set aside. Many chatbots have this feature installed to their systems, but there are times when it doesn’t function appropriately. Errors may happen at all times. Thus, chatbots must always be prepared to respond to this kind of situations and continue with the procedure. You can able to test this feature by going through their replies. If your chatbots are consistently sending you replies with substance and in relation with your all of your inputs, you have nothing to worry about. Perhaps, your chatbot is highly-resilient to errors. Make sure you go through this when performing chatbot testing. This is a very important area to check and look into.

4. Speed

How fast your chatbot can respond to messages, it receives at a time? You have to test this anyway because human users are too sensitive when it comes to performance speed. If you notice that your chatbot takes an unusual amount of time to reply, probably there is something not good with your chatbots. Chatbot testing can help you assess bot speed before paying for it. Bot speed can be tested by taking beta users on board.

5. Correctness

In many aspects of our lives, accuracy is very important. Same goes with chatbots. Human users always expect that chatbot responses are a hundred percent correct and reliable. Originally, chatbots generate responses from predefined utterances. You can check its accuracy by looking through correct responses it was able to produce out of predicted utterances. The number of correct responses it provided determines the level of its accuracy.

Ways on How to Test Your Chatbot

When you are buying your new mobile phone or a new laptop, the first thing you always do is to check if the specs are all intact. Same goes with chatbots. You can ask the programmer for chatbot testing before purchasing one. Below are some proven techniques on how to test the capabilities of your chatbots. Check it out:

But first, determine the areas you prefer to get tested!

It is really important to identify which specific areas you prefer to get tested with your chatbots. There are a lot of methodologies you can use for chatbot testing. But of course, you have to choose what fits your needs. Getting to know your preferred areas would be a great help to choose the right method to use. Having your chatbot tested the right areas, and specialization would give you access to its primary functionality. Thus, you can check the list of areas below to give you some ideas:

  1. Intelligence
  2. Reasoning
  3. Knowledge
  4. Input
chatbot testing

Now, here are some chatbot testing methodologies:

1. Developer Chatbot Testing

While the chatbots are on the process of development, it has already been tested by the developers. They test the software through verification and validation. Developers assess the responses if it answers the question with relevance and substance. If you have to look deeper, this is the most effective chatbot testing methodology. Technically, you can prevent further damage since you’re able to fix during the production process.

2. Functional Chatbot Testing

Chatbots are mainly designed to perform a specific function. Thus, chatbots must work at its best in this specific function. Testing its functional ability involves technical procedure such as boundary value analysis and equivalence partitioning. Boundary Value Analysis is a strategy that can be used to detect if the boundary of the input domain contains some bugs. Therefore, this method does not require looking for some errors in the input. On the other hand, equivalence partitioning involves the division of software into equal portions. The errors and portion can be identified by putting the portions into one test case. Each test case works to find a specific type of errors.

3. User Chatbot Testing

The user experience would tell if your chatbots are working nicely or not. Therefore, user chatbot testing is a must-done step before finally releasing your chatbot to the market. With this, you can collect all positive and negative feedback from them to help you locate the aspects that need some improvements. Chatbot try-out to users with different personalities can also be helpful to measure how flexible your chatbots are. It can measure specifically the comprehension and dialogue ability of your chatbots.

Why Must Chatbots Function The Way It Should Be?

If you’re thinking that chatbots with excessive and persistent errors only affect you and your business, you’re wrong. Aside from you, there is someone out there who gets more compromised with your chatbots – your customers. In a shorter context, everyone connected to your business is affected when your chatbots do not function the way it should be. That’s why; try chatbot testing as early as possible. Aside from what mentioned above, there are still some other things you can get from using chatbots that perform very well.

Read it out below:

1. You can save your time

With less error, lesser time is consumed to finish a conversation with chatbots.  Additionally, your customers would be left with positive vibes when their chatbot experience faces no hurdles. It is important to give your customers an immediate action, especially at times when they are raising complains against your company. Your high-quality customer service strategy would help you and your business get through it.

2. You can save money

Of course, if your chatbots are performing at its satisfactory level, you don’t have to spend more money on repairs and rehabilitation. Instead, you can just allocate this money to sustain the good performance of your chatbots.

3. You can keep your customers steadfast to your business

You can keep your customers under your spell if your chatbots work very well. Always take note that the success of your customer service highly relies on the performance of your chatbots. So keeping your chatbots in good condition would apparently sustain high-satisfactory level experience among your customers.

chatbot testing

Come and Learn With Us!

Just like your doctor always says, “Prevention is better than cure.” So never hesitate to test your chatbots first before getting them engaged in risky operations in your business. Remember, it involves your customer, so be careful when making decisions regarding this matter. If you want to learn more about chatbot testing, you can contact HeroBot to learn. Our experts are trained to help you with any chatbot matters. Extend your chatbot inquiries now by visiting https://powerpres.com/ or calling us at +1 416 623 8882.

The List of the Most Innovative and Best Chatbots Online

list of chatbots

Technology runs in everyone’s life every day. Smartphones, tablets, and computers – People probably can’t function without them. In a very short amount of time, technology’s development has exploded in every market now. However, with the fast-growing development of technology, some of the marketers are too busy to assist all of their customers. That is why programmers announce the idea of artificial intelligence (A.I.) that can contribute to making marketer’s job lot easier. These applications are the so-called chatbots. With the advertisement of the chatbot in the world of technology, a lot of company are enticed to buy this kind of application. Here in this article, we will discuss the list of the most innovative and best chatbots online.

Now there are hundreds or maybe thousands of different chatbots all over the world. People might see the list of chatbot online via the internet. Chatbots can be easily accessed by users who are always using their technology devices such as smartphone and computers.

list of chatbots

Artificial Intelligence Application

A chatbot application is a computer system that can perform automated tasks and may also serve in a messaging platform. This application is more likely a normal messaging application. However, the biggest difference is that the receiver is not a human being. In other words, to describe the situation is like when people are chatting with the robot (Artificial Intelligence). Additionally, chatbot’s biggest advantage is that it’s able to reach a broad audience on a messenger system. Moreover, chatbots have the ability to automate personalized messages.

People are using chatbot not only for healthcare but also for educations and business industries; particularly for marketing purpose. The chatbot may look like a normal messaging application, but in reality, they have a database. An application layer, API (Application Programming Interface) working at their background. This will then train through the analysis of the thousands log from human to robot conversations. Furthermore, the list of chatbot applications is now spreading through the World Wide Web.

Impact to society

Advancement of artificial intelligence has arisen the new generation of chatbots. Additionally, chatbot itself ranked as the no.1 customer service preferred by the consumers in Singapore, India, South Korea, and even in the United States. These chatbots are not only science-fiction dream come true, but they also like being real beings.

Companies that have these chatbots meet their costumers’ expectations and use the opportunity to use customer experience as a competitive advantage. According to studies, by the year 2021, 50% of the enterprise will spend more and will more and more list of chatbots all over the world. Chatbots can be operational 24 hours a day and 365 days per year, so that these chatbots may serve the customers even while they are sleeping or doing other tasks. And now it is hard to imagine a world without these kinds of chatbots since it has become a part of ordinary transactions in our daily lives.

The list of the best Chatbots to choose

People have commitments to testing, researching, and advertising the best products. If you run a business with a social media presence, then a chatbot is a best and innovative way to improve your costumer’s experience. Customers could hop into your webpages or social media account and get an answer to the questions without requiring a human worker to respond.

However, here is some list of the chatbots available online via the internet:

1. Watsons Assistant

Watsons Assistant is by one of the leaders in A.I. space and I.B.M. It is one of the most popular chatbots on the market. Watson Assistant is pre-trained with content from your specific industry. This chatbot understands the customers’ historical chat or calls logs. Search for an answer in the customer’s knowledge base, ask customers for more clarity, can also direct them to a human representative, and even give them training recommendations to its conversational abilities.

2. Bold360

Bold360 is one of the most trusted by customers like Intuit, Vodafane an Edible Arrangement. Additionally, this chatbot has its own natural language processing technology that can understand your customers’ intent It also has a conversational A.I. that can interpret complex language, reply to the customers with natural responses, and remember all the context of the entire conversations.  

3. Rulai

Rulai is equipped with deep-learning-based natural language understanding and multi-tasking capabilities. In addition, Rulai also has an AI-powered that can understand the context of a conversation, enterprise brands, predict the user behavior, gathered customer preferences while taking actions, switch to different tasks, and ask customers for more clarification. It also let its A.I. adapt to your customers and can implement a pre-trained chatbot that has been fed data from your specific industry.

4. Inbenta

Inbenta is explicitly designed for enterprising brands, chatbot leverage, and also, machine learning. In addition, the application’s natural language processing engine makes it able to understand and respond to the context of each customer’s conversations with an accurate answer. It also offers a dialog manager that allows you to craft custom conversation flows and paths.

The list of the best chatbots online goes on. But with these three stated above, you could already understand the power of chatbot technology.

Development of chatbot

list of chatbots

The classic history of early chatbots are E.L.I.Z.A. (1996) and Parry (1972).  While Eliza and Parry were used exclusively to reproduce simulated typed conversations, Many chatbots now include functional features such as internet web searching abilities and in-game applications. More recently notable system programs include A.L.I.C.E., Jabberwacky, and D.U.D.E. (Agence Nationale de la Recherche and C.N.R.S. 2006). 

A.L.I.C.E. uses a markup language called A.I.M.L., which is specific to its functions as a conversational agent. This has been adopted by various other developers of, so called, Alicebots. A.L.I.C.E. had the same techniques of E.L.I.Z.A. back in 1996. This A.I. might not be that strong, but it would require sapience and logical reasoning abilities.

Jabberwacky learns new techniques when it comes to responses and context based on real-time customer interactions, rather than being driven from a static database. Some chatbots combine real-time learning with developmental algorithms that optimize the artificial intelligence ability to communicate based on the conversation held. Yet, today, there still no general-purpose conversational A.I., and some software developers focus on the practical aspect, information retrieval.

And now as the technology’s growth getting much bigger, numerous list of chatbots are now being advertised in social media post or on the internet.

HeroBoT’s Power

As the people knew about the list of the chatbots all over the internet, HeroBot too has its own power. HeroBot possesses a unique power set which helps this stand among the rest of bot creator. The following are just some of it:

The Power of Superb Chat Broadcasts

With the help of HeroBot, sending information, updates, and promos can never be easier. It can also guarantee you an 85% open rate, which is indeed a great start for your business.

The Power of Excellent Client Management

HeroBot also provide excellent growth tools, details analytic reports, and user administrations. Subsequently, this will empower your business even with a limited employee.

The Power of Automating Comment Responses

HeroBot’s A.I. is responsible for replying, tagging, liking, and sending a private message automatically may it be in Instagram and Facebook comments.

The Power of Overriding Live chat

One of the great features of HeroBot is that it allows users to immediately override their messenger bots when needed. Likewise, giving one the power to provide seamless transactions with customers and contacts.

The Power of Integrating Brilliant Quizzes

HeroBot also helps you formulate outstanding contests and quizzes that are automatically integrated to your Facebook bot. This will then effectively promote your business or products.

The Power of Multiple Audience Segmentation

HeroBot also allows users to segment audiences based on their interest or demographic factors. Therefore, this will help them to disintegrate and qualify audiences based on how the user wants it.

The Power of Fantastic Quality Leads Notifications

HeroBot will also help you receive alerts for each leads captured with your messenger bot. Alerts that can be received through SMS, Slack, email, and other customized apps.

The Power of Exceptional Bot Templates

There are lots of chatbots pre-made templates all over the internet. However, HeroBot has a lot more of pre-made templates available to use in just one click. You can also customize it based on your business requirements.

list of chatbots

The list goes on with the powers HereBot can provide you. HeroBot is rapidly improving and upgrading their development in their services. HeroBot only wants nothing but total customer satisfaction. Expect a 400% increase in leads, 97% reduced marketing cost, and 154% increased engagement with HeroBot.

A Lot of statistics already proved how chatbots used for businesses are growing rapidly, and HeroBot can compete with those chatbots. HeroBot system features are exceptional and noteworthy. Get in touch with us by visiting our site!

Chatbot4u : A Guide to Understanding the Future of your Online Marketing

chatbot4u

It is said that marketing in 2020 will be dominated by Search Engine Marketing and Optimization (SEM and SEO). In this age where everything continues to develop, things get easier to do with the help of modern technology. Numerous artificial intelligence emerges from time to time with the aim to aid people in their daily life and routines. From simple to complex, these AI-based technological innovations aid people with their various needs. One of the many artificial intelligence is the chatbot.

For starters, a chatbot is a computer technology that aims to create conversations among human users. Many businesses use this technology to reach people faster. Although this platform has already been on the internet for a couple of years, it is only now that they are conquering the business world and how they reach potential clients.

chatbot4u

One of the many reasons why chatbots are essential for businesses is that it can gather information from users and utilize it to give feedbacks according to the information gathered. Thus, having a chatbot4u and your business will help a lot in reaching more people faster. Aside from this, a chatbot is the future of online marketing. Therefore, having this kind of platform customizable for your own business means a good future.

Traditional Marketing Compared to Marketing Using Chatbots

Traditional marketing or what is known today as offline marketing has was always convenient for businesses in order to advertise them and their services. This is possible through print such as pamphlets and flyers, audio and visual advertisements like radio and television. Aside from these, there are a lot more means of advertising that do not use the internet.

Although this type of advertisement is very effective, it is always good to try doing something new and more effective in reaching people.

This is where AI-based chatbots take into action. As people search online for products or services, they want the information they need as fast as possible. Having a chatbot4u and for your business will improve the marketing strategy for your products or services. Additionally, this computer-based platform creates a more engaging and interactive way of connecting with customers while giving these customers what they need right in the palm of their hands.

Who Uses Chatbots?

Almost every entrepreneur use chatbots to connect to potential customers. They do this because using the internet in marketing would mean a greater audience reach. Hence, greater audience reach means greater addition to potential customers.

Here are some of the marketers that use chatbots:

Domino’s Pizza

Dom, the ordering assistant chatbot of Domino’s Pizza allows texting, voice, and even Facebook messenger allows conversation with customers for better order experience. This works by clicking the message button on Domino’s Facebook page, thus, directing the customer to Messenger or by searching for Domino’s directly on Messenger.

Universal Studios

Universal Studios is different from other chatbot marketing primarily because they sell an experience rather than personal products. Their bot acknowledges to the users what it can do. It also says that the users can talk to real-life attendees anytime they want to.

Sephora

This multinational chain of personal care and beauty stores is one of the well-known marketers that uses a chatbot. Also, its bot acts as a digital attendant that allows customers to choose among their wide variety of product without having to leave the Facebook Messenger.

Adobe

This app’s bot acts as a knowledge base where customers can ask questions about the product. The bot also helps users to troubleshoot common Adobe errors.

Why you should have a Chatbot4u

First things first, chatbots easily reach people because of its connection to Facebook Messenger. As we all know, almost everyone has their own Facebook and messenger account. By having a chatbot created for your business, you will be able to reach numerous people. This is way different from traditional marketing where limited audiences are reached at a given period of time. Here are some of the reasons why you should opt for a chatbot as a marketing strategy:

More efficient than email in terms of marketing

People think that emails are always cluttered with so many messages and trying to message businesses through this would be futile. This is the reason why they opt to reach businesses through social media. As mentioned earlier, Facebook has made a connection with chatbots possible. Due to this reach for potential customers is enhanced. Thus, by enhancing reach in social media, more customers are obtained.

chatbot4u
A chatbot4u would mean a direct reach to specific audiences

Because chatbots can collect information about your potential client, it can customize its answers to their questions based on the information it gathered; therefore, customer satisfaction is certain. Moreover, this could also mean adding to your customers.

Chatbots accomplish their task in a place where people spend most of their time: the internet

We are now living in a world where everyone is internet-dependent. May it be, Facebook Messenger, WeChat, or Viber, it is already evident that the internet is already large clout among people.

Having said this, having a chatbot for your business would mean that you could reach a large variety of audience in a short period of time.

Communication service and transaction are done simultaneously

The ai-powered bot provides the service that customers need while they make the conversation. Unlike the self-serviced marketing strategy where that is done way back then, bots provide every service that a customer needs. These bots help customers to find whatever they need wherever they are and at any time of the day.

Why Chatbot is the Future of Marketing

Marketing through chatbots is rising nowadays with the help of many technological advancements. Artificial intelligence, being one of these advancements continue to grow and develop more applications that can copy how real-life people think and act. It is said that in the near future, Artificial Intelligence will not only aid people, but it will also be able to talk, think, and build emotional connections among real-life people. With that being said, it is important to know why these bots are called as the future of marketing.

Chatbots converse directly with the users; thus, the insights are directly from the consumers

Because of this conventional setting, chatbots can ask questions that are too personal to be in traditional ads. Some of these questions are:

                “What music genre do you like?”

                “Where do you live?”

                “Where do you want to travel?”

and many more questions that traditional marketing ads could not contain.

Personalization is possible

It is evident that advertisements are targeting a brand’s potential customer personally. By using chatbot4u, this kind of targeting becomes possible. This internet-based platform personalizes a message specifically for the users in order to know what product or service suits their taste. By doing this, brands will be able to understand the needs, wants, and expectation of a potential customer. Furthermore, they can offer a product or service based on how the potential customers answered the questions delivered by the chatbots.

A chatbot is transforming business capitalization trends beyond traditional communication.

Active connection to within bots and users improve not only interactions but also marketing trends. There are billions of monthly users on social networks, and having a chatbot that will help you reach these billions of people will be a great help in marketing your business online. Moreover, this Artificial Intelligence powered bot provides a good way to get in touch with buyers.

The waves of technological innovation are never-ending

As the years go by, it is noticeable that technology becomes more and more innovative. Therefore, it is safe to say that chatbots, like chatbot4u, will become better means of online marketing in the near future.

“By 2020, people will have more conversations with chatbots than with their spouse.” This statement was said by Christi Olsin, one of the world’s chatbot experts, voice research and voice assistants. Some experts even stated that in the future, bots will be able to forge an emotional relationship with customers.

chatbot4u

Having said all of these, it is safe to say that people will be more dependent on chatbots such as chatbot4u in the near future. These computer-based machine is making a great impact on industries in terms of customer service. Enhanced interactivity among machines and people can be noticed now that chatbot is crawling its way to the online marketing industry.

A great partner is what you need if you want your business to be on top. Meanwhile, with the chatbot’s ability to adapt to the needs and expectations of customers, it will be easier for your business to include the personal touch of customers to the products that they avail.

We can help you develop a chatbot4u here at HeroBot. After all, the success of a business relies on the marketing strategy it has. Contact HeroBot today and let us help you make your very own chatbot for your business and marketing needs.

Artificial Intelligence Chat vs. Human Operated Live Chat: The Battle for the Future of Business Communication

artificial intelligence chat

It is still an unceasing question who shall reign in the future of online business communication. With the advances in Artificial Intelligence chat (AI) capabilities, marketers and customers are now in doubt whether they would still rely on traditional human customer support or embrace the new technology offered by AI chats.

Just imagine how powerful are these chatbots to be deemed resolving more customer requests than human live chat agents. Well, it is pretty understandable that they are becoming effective since businesses continuously adopt them as part of their customer service. How human-to-human live chat works can easily be comprehended, but it’s still important to get hold of its opponent – the AI chatbots.

artificial intelligence chat

Apparently, chatbots powered by artificial intelligence are described as the technology that uses natural language processing or NLP to connect and trigger meaningful conversations whether with other machines or to humans. According to a report by Gartner, AI software in the line of business is predicted to help 85 percent of all customer engagements by the year 2020.

The abilities of artificial intelligence chat

Artificial Intelligence (or AI) grows rapidly. The most recent innovation in the field of “Internet of Things” (IoT) and “Machine Learning” is driving the demand of AI for today and in the future. Also, as for as we know, AI is about Artificial Intelligence (AI) is growing rapidly in the world. Moreover, latest innovation in the field of ‘Machine Learning‘ and ‘Internet of Things‘ (IoT) is leading the demand for AI for today and tomorrow.

As we know, Artificial Intelligence is about intelligence in machines, and it gives the machines the ability to think and understand. Companies and researchers are now aiming to put emotions in machines. But, is it really beneficial for humans to increase the use of AI? If so, what are the advantages of Artificial Intelligence for long periods of time? Are there any disadvantages of Artificial Intelligence? Read this article to understand the advantages and disadvantages of Artificial Intelligence.

Let’s get ready to rumble!

In the red corner: Artificial Intelligence Chat’s Abilities

1. Faster response time

Who would love waiting for sluggish responses? Since people are already immersed with a fast-paced environment, they will certainly choose to talk to an AI chatbot than to a live chat agent placing them on hold whenever they call. Moreover, survey shows how people love getting immediate responses from a chatbot, which guarantees them more rapid support and solutions to most of their simple requests.

2. Less error rate

With AI’s computerized sequences, one can assure a lesser possibility of work error weighed against a human’s work. Users can easily make with the help of algorithms as well as information already stored in AI. Moreover, these chatbots provide accurate, precise, and speedy assistance to customers when carrying out a given task.

3. Detailed answers

These “digital helpers” while handling requests also has the ability to present thorough responses. This can be seen in an instance when a customer looks up for flight status information. An AI chatbot can also be programmed to aid and give tips regarding check-ins, baggage drop off and seat upgrades besides answering the customer’s question.

4. 24/7 customer service

Humans need rest after long hours of works. The great thing is that chatbots are perfect associates that help clients in need of support outside the working hours. When human agents are not available, the business owner can easily delegate simple tasks to bots so they can still help out their customers 24/7, 365. Also, chatbots do not go home at the end of the day, do not require overtime pays and will not need any leaves (sick, maternal, etc.).

5. Reaching beyond humans

Due to some unexpected circumstances, humans who are susceptible to work risks cannot simply attend to a customers’ demand. Thus, artificial intelligence chatbots have the edge of fulfilling a work where there is a limit for a mere human to accomplish. Examples of these situations are fires, space projects or military works that are critical for human agents but “easy as a pie” for AI chats.

In the blue corner: Human Operated Live Chat’s Abilities

Live chat software allow visitors and prospect customers to connect and talk with a human agent on the business’ website. It was traditionally used as an excellent tool with the capacity of improving customer service while lowering support costs.

A good live chat system comes with a range of features, such as proactive chat invitations, the ability to animate chat buttons, and so on. The following list below would then prove that chatbots have specific capabilities that can be used to aid human agents, but not replace them.

1. Empathy for  customers

It is true enough that confronting a bot or simply talking with them can be infuriating at times. Well, this goes with Artificial Intelligence’ inability to bear-off how the human touch or a heart that empathize is still important to attain a full customer’s satisfaction. Also, chatbots might just provide a cold and discouraging image to brands as they cannot completely address much-complicated issues and circumstances.

2. Ability to attend specific questions

Chatbots are programmed for repetitive actions and can ONLY answer a certain set of questions which are found in its database. Therefore, if a customer asked questions which are not pre-programmed, then the Bot sequence will immediately come to an end leaving the customers dissatisfied with the business and its service. This is certainly an advantage for a human live chat agent who can right away provide rational answers and solutions to customers.

artificial intelligence chat
3. Credibility

It can be simply explained how people can easily trust a business who can provide real-time interaction with its clients. Chatbots can still be considered far from human beings who are more relatable and reliable as far as customer service is concerned.

4. Spelling genius compared to chatbots

Chatbots tend to be very sensitive to spelling. In other words, AI-powered bots might become confused once a user keyed in a wrong-spelled word. For that reason, human agents are still an advantage as they can comprehend and adapt to a spelling mistake with no trouble or difficulty.

5. Self-Innovation

Humans are creative in nature. This creativity helps human agents to adapt to the changes without being “programmed” like machines anymore. Meaning, chatbots cannot simply do something new and interesting unless they are told or instructed so.

And the winner is . . .

Considering the respective strengths of AI chatbots and human live chat agents, it is really a split decision.

Obviously, a business or a company will benefit the most from using chatbots and live chat together to address customer needs effectively.   If you are wondering what to choose from the two, then why not make these both available for your customers? 

A live chat operated by real humans is priceless and machines can never replace them. However, one has to look at the potentials of chatbots powered by Artificial Intelligence in maximizing work capabilities. Nonetheless, both want to help people or customers save time, money, and energy.  

artificial intelligence chat

Both of them can work together to meet their ultimate goal of bringing the best service to their customers. It is only a matter of assistance to each other. Of course, Artificial Intelligence chats contain no human touch. There are always some times when you would need help from a real human customer service agent to settle some issues. The abilities of Artificial Intelligence chats would always meet limitation when it comes to comprehension.

In other ways, live chats run by humans would also need assistance from AI machines. When you are going to think about Artificial Intelligence chats, the first thing that comes out of your mind is convenience. Do you know why? Because convenience is something that real-life humans can’t easily offer. Artificial Intelligence chat which can perform multiple tasks at a time and with uncompromised availability, is there to rescue.

Visit us to get your own artificial intelligence chat!

We can’t deny that Artificial Intelligence chat functions way more efficient and effective than humans do. However, it doesn’t mean that they must dominate and dethrone human from operating the business. All we need to figure out is how to bring them together to work as one. It is very beautiful scenery to watch these two working along with their own strengths and weaknesses and coming to a wonderful outcome.

From the things discussed above, it is safe to say that you don’t need to choose between artificial intelligence chat and Human-operated live chat for the future of business communication. You all have the freedom to incorporate them both in the daily operation of your business. However, keep everything in control. Though chatbots are one of the best things ever in this modern time, they still need human assistance. Do you want to widen your knowledge about chatbots? Reach your business goals with Herobot. Our experts can help you understand deeper the power of chatbots. You can visit us at https://powerpres.com/

Free Facebook Bot: Chatbot for Effective Business

free facebook bot

Nowadays, businesses don’t only acquire traditional marketing methods and strategies; but also they use digital platforms to enhance mobile reach to potential customers. For instance, entrepreneurs now strive to make their brand work and stay on top with the help of a free Facebook bot.

A free Facebook bot is a new automated mechanism build by Facebook, which can be seen as one of the Facebook Messenger’s additional features. This is no surprise to people because Facebook garnered 2.375 billion monthly active users as of the third quarter of 2018. Moreover, 70% of its business-to-customer marketers have obtained customers via this wide social media.

free facebook bot

Therefore, you need a bot for your business. But before that, you need to know some brief information about this before gaining one. So, read it first.

The Evolution of Facebook Messenger

Facebook released its new instant messaging feature in April 2008, namely “Facebook Chat.” While in August 2011, they have revamped the said chat feature into a standalone mobile app available in both iOS and Android ad named it “Facebook Messenger.”  Later, on they released its versions on Blackberry in October 2011 and Microsoft in March 2014.

As of April 2015, they launched a website interface for Messenger. Moreover, they created and released its new lighter version “Facebook Messenger Lite” in October 2016. After a year, they improved the messaging app and brought a newly built home screen with tabs, and content categorization and interactive media.

Facebook Messenger Features

With its leading innovation in technology and industry, there is no doubt that it’s widely used in the business market. So, here are the latest features that you should never miss.

1. Sign up without a Facebook account

Android users can sign up with Messenger without a present Facebook account. It only requires a name and phone number to enter.

2. Direct Messaging

Users can freely message others without being known as friends, as long as those people are existing in the user’s contact list.

3. Chat Heads

Chat heads are round displayed icons wherein the contact’s profile photo becomes visible on screen without interfering the usage of other apps.

4. Money Transfer

In the US, UK, and France, users can send money to their friends. Later on, it expanded to various group payments.

5. Calls

Users can engage in voice calls or video calls. As for the video calls, they can have single, or group voice calls depending on their choice. In addition, video chat is accompanied with extra features such as the video filters and animated reactions. Besides, they can also capture screenshots and live filters with changing colors or lightings on their feeds.

6. Location Sharing

The Location Sharing features gives the users an insight to point out any location with a presented map location, whether they are there or not in that particular place.  Later on, users can have access to live location sharing wherein they can share their location to their group or a single friend for an hour at a time.  

7. Business Interaction

Businesses can interact through Messenger. The feature includes track purchasing, notification receiving, and personal conversation with respective customer service representatives.

8. Third-party App Integration

Users have the ability to unfasten compatible third-party integrated apps within Messenger. Such examples are movie ticketing services and GIF generators that you can share with other pre-existing participants.

9. Transportation requests

In the US, users can directly request and hire a car with its Uber feature from Messenger.

10. SMS Support

Messenger has moved instant messaging to the next level with its extensive feature to allow SMS texting support. It enables typical text messages to direct in the said app.

11. Multiple Accounts

Facebook has added multiple accounts in Messenger.

12. Bot Platform

An API built technological bot was built and released to the public for it could interact to its users. Moreover, it can participate and converse with group chats, it has several extensions such as games, book flights, and music playlists, and has a special QR code scanner for brands.

13. M Assistant

M is an artificial intelligence virtual assistant that has the capability to automatically finish and accomplish tasks for users. This includes item purchasing, gift delivering, and travel arranging.

free facebook bot
14. Home Messages Panel

A home button panel was released for creating a central location for sending and receiving messages. This also features a “Favorites” section for each user’s most recent messages and communication.

15. Secret conversations

Users can have an end-to-end encrypted message data through a  messenger feature called “Secret Conversations.” Users can have an end-to-end encrypted message data through a  messenger feature called “Secret Conversations.”

16. Instant Games

It allows users to play games in Messenger like Pac Man and EverWing.

17. Messenger Day (MyDay)

This feature enables users to share photos and videos with friends, which automatically disappears after 24 hours, which is similar to Snapchat.

18. Reactions and Mentions

This lets users make a reaction through tapping an emoji and making mentions through typing @ in a group chat to mention a specific person.

19. Augmented Reality Effects

Users can add 3D effects on their photos and videos.

20. AI Chatbots

This allows messenger bots after accessing a 2-step verification process.

What is a Facebook Messenger Bot?

As we discussed earlier, Facebook Messenger and its current features, we come to reach the extent of using a special feature that can nurture your growing business – a free Facebook bot.

A Facebook Messenger bot is an automated technology feature on Facebook Messenger. This only proves that there are some bots who exchange conversations with 1.3 billion people Facebook Messenger users every month.

Over and above that, Facebook has announced that there are 300,000 active Messenger bots as per announced in the 2018 FB Conference.  So, if more people are on Facebook, then this means having this kind of bot can scale up potential business and marketing strategies.

Why Businesses Should Use a Facebook Messenger Bot

Business conglomerates are mostly using this new hybrid technology for their effectivity, growth, and success. But, why do you think these firms should use such Messenger bots? So, here are the two main advantages that can lead you to your optimal goal.

1. There is a low hurdle to pass through for the user and its target audience

Of all the apps available, Facebook Messenger is the 3rd most used in the world. Up to 68% of all app users use Facebook Messenger. Additionally, this app is not just for group chats among family and friends. In fact, a Nielsen survey showed that people consider messaging as the 2nd best way to talk with a business. Also, people are exchanging more than 2 billion messages with businesses monthly using Facebook Messenger. Now compare this with the rest of the mobile application market, where 71% of app users delete an application in a span of 90 days.

So, if you want to have excellent communication with your customers, creating a Facebook Messenger chatbot is less expensive than building a mobile application.

2. The competition is not that fierce, yet

Yes, Facebook already has 6 million advertisers. However, there are only over 300,000 chatbots in the market. It means there’s no fierce competition yet.

Additionally, the CTR (click-through rates) of email marketing (3.1% on average) hasn’t improved in years, and just 30% of marketing emails are opened. Moreover, chatbots can also help you to bypass inbox competition as well.

So that’s the main context. Let’s now proceed in breaking down how messenger chatbots can help you:

1. Directly reach your audience

Headliner Labs found out that people are 3.5x more likely to read a Facebook message than that of a marketing email. Additionally, since users can respond by means of a CTA button, it means that they don’t need to type. Therefore, they are more likely to move further to your marketing funnel.

Moreover, the Facebook messenger also has sponsored ads that can be sent to anyone who previously interacted with your page. This, therefore, means that you already have a list of subscribers. You can use these ads together with your chatbot in targeting high-intent customers.

2. Save money and time on customer care

Every customer expects 24/7 availability, but they really hate waiting for a long time. In addition, they also tend to ask the same questions again and again.

So, if you spend a lot of time to check your return policy, book appointments, or help people track deliveries, automation will be a great help. Focus on tasks that chatbots can’t do. Moreover, with a free facebook bot, you never have to pay for medical bills, as chatbots wont’ catch any illnesses.

facebook
3. Identify quality leads

As your chatbot greets potential clients, it can ask basic questions, identify their needs, and direct quality leads immediately to your human team.

4. Handling e-commerce transactions

With the correct script, chatbots can do sales task as well. Also, because everything happens without the need to leave the comfort of Messenger, drop-off rates are significantly lower than that of a traditional ad-to-webpage method.

Moreover, conversational commerce features personalized upselling because chatbots can make suggestions.

5. Customer Re-engagement

Chatbots are able to retain information. This will then enable you to use that information to go an extra mile.

Instead of paying for loads of advertising, Messenger chatbot could reach-out personally. Chatbot offers relevant contents at the right time. They can remind customers about products sitting still in their cart, or that they sent something to someone this same time last year.

Facebook messenger is indeed promising, right? What’s even better is that you can create and acquire your own free Facebook bot! Yes, you heard it right! Here at HeroBot, we offer tons of premade chatbot templates just waiting to be great assistance in your business. What’s more, is that you can easily create one without the hassle of complicated coding. So, interested to start your chatbot venture? We are more than happy to help you! You may visit our website by clicking this link or contact us at +1 416 623 8882.

Why you should try to Talk to a Robot Online

talk to a robot online

The idea of talking to a robot online seems to be absurd, but it is a scenario that is common today. The said robot is not the typical robot that you grew up watching on your television that has mechanical arms and laser-powered guns. But rather, it is an Artificial Intelligence Program that replies to customer chats whenever you talk to a robot online.

Additionally, these programs may substitute an actual human to perform simple and mundane tasks, most especially “chatting” or conversing through a Messaging platform online. These robots, referred to as a Chatbot, are helpful assets to any business that wants to boost their sales through online marketing. How about you? Have you tried to talk to a robot online?

talk to a robot online

Chatting is the most used form of communicating online. It refers to the conversation between two or more parties over the Internet through a messaging platform. In fact, most chat messages are relatively shorter than a business mail’s format making using it easier and more convenient. When you talk to a robot online, this will also be much easier. One of the most popular Messaging platforms is Facebook Messenger.

What is Facebook Messenger?

Nowadays, social media became a big part of our lives. Since it became popular, it has been on the rise. Additionally, it revolutionized communicating from interacting with people from anywhere to spreading news and information. Millennials are the generation with the highest use of social media platforms due to their computer literacy and the availability of the Internet. Social Media Websites are the most visited websites on the Internet. It is unavoidable, very powerful, and will also probably stay with us for a very long time.

Facebook is one of the major Social Media platforms that exist today. As of 2019, Facebook has a staggering 2.38 billion monthly users, the highest among all social media platforms. Almost every person that lives in a technologically capable area is registered to its database. Also, you can talk to a robot online through this messaging application. Everyone you know probably has a Facebook profile and not having one could mean that you are missing out. One could say that a day is not without visiting Facebook.

More about Facebook

Facebook developed a standalone messaging app for mobile devices so that its users can communicate more efficiently and conveniently using their mobile phone. It is free to download and is called “Facebook Messenger.” Its main purpose is for instant messaging. In addition, it also has multimedia sharing feature, including sending and receiving pictures, videos, and voice mails. It also has a voice and video call feature.

Facebook Messenger alone has a staggering 1.3 Billion active users and is on its way to being the biggest communication platform by the number of active users. This large number of users poses as an opportunity for companies to integrate this platform to their existing business plan to boost the number of their customers. Businesses use Chatbots to help them accomplish the tasks that may be too much for an actual human being due to a large number of messages to reply to and people to reach out to.

Let your customers talk to a robot online

Nowadays, many industries have realized a Chatbot’s potential in boosting the business. Chatbots are becoming more and more popular amongst businesses because it is new and effective in boosting business awareness and profits. It is considered to be an essential part of a business’ marketing strategy and is recognized as a wise investment. Adapting it to various services and its network will allow them to participate in multiple platforms that will enhance customer services and its efficiency. These are some reasons why a Chatbot is a good investment:

Familiar Communication Channel

Chatting is a very common form of communication. Its convenience made it the preferred channel. Many people are familiar with this technology making chat-based marketing by chatbot somewhat recognizable.

1. Excellent User Experience

Smart Chatbots communicate in a natural way. Having conversations with it feels as if you are talking to a friend or a co-worker.

2. Less hassle for Customers

No more waiting time with a Chatbot. It can also provide the customer with large amounts of data very quickly.

3. Customer Relevance
talk to a robot online

A Chatbot can filter the most relevant information to be delivered to the customer because delivering too much-unneeded information can overwhelm a user.

4. A New Feel

The number of app downloads and its usage time is gradually decreasing annually except for the Messaging apps. A Chatbot offers a more promising approach as users are attracted to its newness and convenience because it is integrated into a Messaging app.

Types of Chatbot

Businesses use Chatbots in different ways. A simple task can be done by a simpler bot but a complex task needs a higher level of intelligence. These are the types of Chatbots available today:

Basic Chatbot

Automated interaction with a customer is amazing. A customer that feels cared-about is more likely to avail services offered or shop more products. Basic-level bots can provide customers with answers to simple questions like directions, store location, product information, operating hours, order status, and much more basic information.

High-level Chatbot for Transactions

Customers are more satisfied when they don’t have to leave the Chatbot messaging platform when making a purchase. This type of chatbot has the ability to remember past interactions to provide a more effective service.

Intelligent Chatbot

An intelligent Chatbot is very similar to a high-level Chatbot, except it offers more personalized services. It produces specific solutions and is popular in marketing and sales as they help convert leads to customers due to its automated processes.

Talk to a robot online

Although bot technology is not new to us, Artificial Intelligence advancements and improving machine-learning are just starting to fuel interests from developers from Silicon Valley. They have integrated Natural Language Processing that imitates human conversation and interaction, which creates a more human and natural tone. A Chatbot is considered smart when:

  • It understands the requested context properly. To better understand a context, it needs to consider several elements such as day, time, tone, data, sentence structure, and conversation history.
  • Chatbot generates a coherent response based on its understanding of the context. In addition, it analyzes the sentence’s intent and composes a response relevant to the said intent.
  • It has consistency in its tone and style, making it more like an actual human.
  • It learns from its past experiences. A smart Chatbot will not repeat a previously asked question whenever a customer is trying to communicate. An actual human continues their last conversations so a Chatbot should never break a conversation’s flow. It will improve the quality of talking to customers and provide quality responses with its learning ability.

Is Chatbot Beneficial?

talk to a robot online

Over recent years, businesses are becoming more interested in chatbots because of the services it offers. Their ability to perform time-consuming tasks is the main reason behind it. Statistics show that customers prefer messaging a certain business than contacting them via email or telephone. Businesses that communicate with their customers are more preferred than businesses that do not making the use of a bot an essential aspect to boost their profit. In addition to this, people that prefer to talk to a robot online continues to increase. Having said that, these are some benefits of using a Chatbot for your business:

Improved Customer Service

Through automated messaging, a Chatbot can answer a customer’s questions. By providing answers to a customer’s query, customers can quickly and easily decide if they want to avail your offered service or product. By giving quick responses, chances of the customer finding an alternative are reduced.

Brand Awareness

Bots are used to promote a business’ services and products. It also promotes brand awareness by emphasizing the brand it represents in a way that appeals to the target audience, making them more interested in the offered products and services.

Higher Page Visits

A Chatbot may persuade customers to visit the company’s page, thus yielding a higher possibility of a customer availing a service or a product.

24/7 Online

A Chatbot is always online. Because it is automated, messaging it anytime will always have a corresponding response.

Cheaper

The cost of investing in a Chatbot is way cheaper than hiring an actual human being for customer service purposes.

A Chatbot that helps

Chatbots may be the best thing that can happen to your company. You can let your customers talk to a robot online, and then talk to a real human operator if they want to. It is very reasonable to choose the best chatbot available to help your business grow. We at Herobot will be your partners in creating your desired chatbot. Our experts will provide you with top quality products and services that will be your key to success. Visit our website at herobot.app or call us at +1 416 623 8882 for more details about our services.

Chat with People for Business with Chatbot

chat with people

Communication between a business and its users is of high importance. This solves problems encountered, clarifies instructional confusions, and answers queries that a user might need. One of the most convenient types of communication is chatting. Chat with people is the term when two or more people participate in the exchange of typed-in remarks or messages over a certain platform most of the time through an online website.

Chat messages are usually short so that the other end can reply quickly. Chatting, in general, has a casual tone into it. It is mostly informal, and that may be the reason that it is the most used method of communicating on the internet. Businesses that communicate with their users have a hard time composing replies to every client that messages them. This is the main reason why businesses use chatbots to chat with people.

What is a Chatbot?

chat with people

An Artificial Intelligence Software (A software that simulates human cognitive processes like learning and reasoning) designed to mimic a conversation using a user’s natural language convincingly through websites, messaging applications, and mobile applications is called a “Chatbot.” Chatbots have many uses, including information acquisition and customer service purposes.

Some Chatterbots (a less known term for Chatbots) use advanced language processing systems that can be hardly distinguishable from a real human, but many less sophisticated ones have a method of scanning keywords then composing a reply with the most similar pattern of words or the most number of keywords matching originating from a database.

Types of Chatbots

Chatbots have evolved to have many variations but can be classified to 2 main classifications. The “Scripted” types are the simplest type of chatbot. This type takes conversations to pre-defined directions because its response to questions asked is programmed ahead, and it is scripted. It cannot improvise at all and mostly appears in chatting apps like Skype or Facebook Messenger. Automation is its only purpose. It is also useful to chat with people in purchasing or flight booking.

The other more complex classification is the “Intelligent” type. This type of Chatbot uses Artificial Intelligence Technology that allows it to supply a more flexible reply to a user’s inquiry. Additionally, it has the ability to “remember” past conversations and use them as a reference to supply a more precise and related answer in future conversations to come. Although this technology is more advanced than the other, it only gives answers and still lacking the feature to lead a conversation or comprehend more complicated contexts.

These are the types of Chatbots that exist today:

1. Personal Bots

A Personal Chatbot provides a direct conversation between a Chatbot and a single user. An example of a personal Chatbot is weather bots situated on Google Assistant and Facebook Messenger platforms.

2. Team Bots

Team bots offer a “one-to-multiple” method of communication. However, this type of chatbot initially problematic for designers because having multiple users involved in the conversation is different from one-on-one communication.

3. Brand/Domain-Specific Bots

These bots are favored when in need of a more complicated service. The “Airbnb’s Chatbot” is a good example of a brand-specific bot. It gives the users notification about discounts, assisting flight bookings, and helping find the best accommodations that suit the user’s needs. It is preferred more than apps because it doesn’t need to be downloaded.

Why should businesses utilize chatbots to chat with people?

Businesses are only exploiting the profitable opportunities that a Chatbot can provide despite the fact that they have existed for decades now. Chatbots are literally everywhere. From messaging apps to company websites, it is proven to be useful and is definitely a worthwhile investment. Facebook Messenger, an online application mainly used for chatting and is associated with Facebook, made chatbot available on their platform. 

Facebook Messenger alone has a staggering 1.3 Billion active users and is on its way to being the biggest communication platform. These many active users pose as an opportunity for companies causing the number of bots to rise significantly. It is estimated that there are 100,000 chatbots actively functioning on the Messenger platform as of 2017.

It is a 233% rise from the 30,000 bots in the platform in April of the year 2016. A big portion of those serves customer service purposes. However, a few of them serves unique solutions, for instance, a chatbot designed to prevent workplace harassment situations. These are some examples of Chatbot Technology’s business applications as they chat with people:

1. Customer Service

A Chatbot can help assist a user with frequently asked questions.

2. Marketing

Understanding customers is a vital part of marketing. A Chatbot can recommend the customer’s preferred products based on their feedback.

3. Sales

A Chatbot is an excellent sale assistant that will simplify first updates and creation.

4. Human Resource

Answering common HR-related questions is boring and is a perfect use of a Chatbot.

5. Support Services

All requests related to facilities can be sent to a Chatbot, and it will also contact users when their requests are achieved.

6. Travel

Flight bookings and accommodation is a task that a Chatbot can accomplish and chat with people. It can also promote places to visit and give travel tips and advice.

7. Finance

A Chatbot can actually assist a user on managing investments, application of loans, and transferring money.

The Business Advantages of Using Chatbots to Chat with People

The world is constantly changing, and user expectation is changing with it. In today’s standards, companies that want to promote their products or services have to have an edge from their competitors. The best course of action is to renovate and improve its business model by introducing new technologies to enhance the user experience.

The number of apps steadily increases and they are treated as disposables. 8 out of 10 apps downloaded are being used only once or twice then deleted immediately. The only exception is messaging apps which consume approximately more than 80% of mobile usage time. The time spent using these apps grew by 394% a year after its initial release, giving businesses marketing and servicing opportunities. These are some of the advantages of having a Chatbot chat with people in your business:

Cost Effective

Using a Chatbot for customer service purposes is far cheaper than hiring an actual customer service employee. That’s why it is ideal to use chatbots to chat with people.

Easily Created

Depending on its intended purposes, a simple chatbot that would be placed on Facebook Messenger can be designed with a little to no background on programming.

Representation

A Chatbot accentuates the company’s image and brand. It is the perfect representation of brand promoting because it always emphasizes the company when it is chatting with people.

Straightforward
chat with people

An optimized Chatbot will mention only necessary details and making it as brief as possible to avoid overwhelming the user.

Automatic

This is the most important benefit of a Chatbot. It can substitute an actual human to perform basic or mundane analytic work.

Precise

A Chatbot is not prone to “human error” because machine-operated systems are always accurate.

Regular

Chatbots are not human beings and don’t need rest. A customer service that is always open is an amazing asset to a company.

Tips in Creating a Chatbot that Chats with People Effectively

Designing and creating a Chatbot is no easy task. Without proper execution, research, and testing, a Chatbot may become useless. This may have minimal damage to the company, but it can positively affect its branding. Here are some tips on creating an effective Chatbot:

Give it a Personality

Your Chatbot needs a personality to add an extra “human” feel to it and to better understand the user’s behavior. Its personality should be fun and engaging to maximize efficiency. To chat with people effectively, a chatbot must be as human-like as possible.

Provide Waiting Time

The conversation sounds more natural by a waiting time because, in a real conversation, response time is very irregular. People seldom respond immediately after receiving a message. Providing a waiting time allows the user to digest the information provided by a Chatbot.

Perform Testing

If you are still skeptical about your Chatbot’s effect on users, you have to create multiple variations of your Chatbot and measure its results. Identify the version with the best results by comparing results.

Produce Short Content

A long text may be overwhelming to the users and can make them uninterested. Therefore, Chatbot should provide a minimum amount of text. But if it is unavoidable, emojis are excellent in breaking up a long text.

These are just some of the features that a smart Chatbot must possess.  It is advisable to continue optimizing your bot depending on user feedback to come up with better results.

Chatbots that Actually Help

If you are thinking of investing in a Chatbot, then you’re on your way to success. In fact, Chatbot can help you achieve your goals and increase profits. Let your business reach more and chat with people in the different parts of the world. The most reliable and effective bots are in Herobot. At Herobot, we want nothing more than to help you succeed in your business and provide you with the best Chatbot suitable for your business. Visit us at https://powerpres.com/ for more information.