Chatbot AI: Connecting Auto Repair Shops and Customers

Chatbot AI
chatbot ai

Together with the trend in technology, businesses started to market their services online to increase popularity and the number of their loyal patrons. Moreover, the number of fields that Chatbot AI is helping is also growing. Today, even auto repair shops are starting to make use of bots to get their customers hooked with their services. Since lots of people nowadays get to own automobiles, visiting repair shops became a habit of some who wants the best for their cars. However, as the demand rises, more business-oriented people are starting up their auto repair shop businesses. Thus, your only weapon is to create a chatbot AI.

Moreover, chatbot AI is beneficial for the part of the customers. Since there are lots of repair shops in town, it is a dilemma for many to find someone to trust their gears. However, bots can help them know which shop offers the services they need as well as the pricing. They can also converse with it and can make appointments much faster. For this reason, customers prefer going to shops with chatbots rather than walking in a shop that they are not sure about. Thus, it would be a significant step to have a chatbot AI for your auto repair shop.

Common problem an auto repair shop faces

Owning a small business like an auto repair shop is not a piece of cake. Problems arise since most of these starting shops are not well-known and have a poor marketing strategy. But through creating a chatbot AI, your business will be able to reach the customers’ knowledge and will help in persuading them. Moreover, fewer problems will arise as bots can communicate with humans better. Though it is a difficult task to convince customers, it would still create a massive difference with the help of chatbots.

Meanwhile, one of the most common problems is the misunderstanding of the customers about what auto repair shops can do to them. Most of the time, they assume that mechanics are only ripping off their money without doing much for their vehicles. Due to this, they tend to search on the internet about do-it-yourself remedies, which only causes the machine to be damaged further. But with chatbot AI, you can educate customers about these things. When they reach out to your website for some tips on repairing, you can remind them that it is not an easy feat. You can also tell them about the hazards of DIY repairs. With this, you can convince your customers to visit your shop and put the welfare of their machine in your shop’s hands.

chatbot ai

Why own a chatbot AI for your business?

A good marketing strategy is an excellent step towards the success of every business. With the fast progress in technologies, brands and companies are advancing, and the competition is getting tighter. Along with this, using chatbot AI and its artificial intelligence is a must to make every task more comfortable and faster. Having bots create a significant impact on the business because business owners are using them to interact with customers without working overtime or hiring more employees.

Moreover, know that chatbot AI has machine learning, which allows them to collect data and use them for the future. Also, they can assess things more critically than a regular human. Furthermore, this allows bots to adapt to every challenge and answer customers more accurately as time passes by. They are also available 24/7, which is perfect for customers who are mostly available at night. This avoids delimitations and restrictions on customers. This way, you can improve your marketing and get more appointments in just a short time.

Chatbot AI connects you to your customers

In this generation, people tend to get busy most of the time due to a lot of things going on around them. Despite that, they still find time to go online and visit social media sites. With this in mind, it is only natural for businesses to connect their brand with social media. This is also applicable to auto repair shops. To find the best shop, most individuals try to look upon the internet to have an idea for the products and services a shop offers with its customers. And so, a chatbot AI would be a great help to the customers to know your services and eventually lead them to your shop.

Connecting your customers through social media and chatbot AI is the smartest move any businessman could do. With the help of artificial intelligence on these bots, you can answer all the frequent inquiries of customers about your shop. It also helps increase your customer engagement and build trust between the parties. Moreover, a lot of people prefer to chat rather than having a telephone call with a person and experiencing connection disruptions. This is also convenient because they can communicate you’re your shop whenever and wherever. Once customers found out that your business is to be trusted enough, they would surely want to come to you and try your services.

chatbot ai

How to Use Chatbot AI for your business?

To make your business known to many, development had become an essential part of their ventures. It became imperative to keep up with the changes and create your league. And if done correctly, it can create your established name in the industry with snowballing sales year after years. And this would be so possible with the help of the new trend today, the chatbots. But, how can you use chatbot AI for your business?

Promotion

Chatbots are used in business to help in its development. With the ability to handle information, it functions as a promoting media that can be used by the owners to answer the questions and needs of their customers, especially in their schedules, services, and offerings. For the questions asked by the customers, they have generated answers that given to them, and it can set appointments for those clients that don’t have enough time to go around and has a very hectic schedule.

Auto repair shops can expect full bloom once it is seen to have a great promotion online. Customers start to patronize a particular business once they felt that they are of importance, especially when they are inquiring something about the company. So with the help of chatbots, it will be a sure success of earning lots of customers with smooth booking online. All thanks to chatbot and other commendable technological innovations.

Schedule

Chatbots are fixed to inform the customers of the actual working hours of your auto repair shop. Moreover, it can provide lists of staff that are available each day and their specialization. So it would be a great help for those individuals who are annoyed about waiting for their turn since they can have their reservation of appointments. It guarantees an excellent flow of transactions for you and your customers. And through the help of chatbots, no question will be left unanswered. Everything is just a click away.

Services

With the help of the chatbots, your customers will be given more convenience since they will have access to information about the services that are being offered by your shop. Since most people nowadays are fond of using their mobile phones to browse the internet, they might be interested in looking for some services you offer that will fit their budget. People always look for convenience, and so, chatbots are what they are looking for.

Offers

As we all know and experience, promos, and discounts can attract a large number of customers. Even if you do not have any intention of buying a particular product, there will still be a time that you would want to buy it just because it is on sale. This is the reason why a lot of online and physical shops are getting smarter and smarter by making new discount offers to customers. Meanwhile, chatbot AI can help with this. If your auto repair shop has a particular promo or discount, bots can quickly announce it to customers. Moreover, they can answer their every query regarding the promo and avoid confusion. With a smart choice and chatbot AI, you will surely grow your business in just a short time.

Make your business chatbot with Herobots!

Technology has been a great support to businesses nowadays. With the current trends and innovations, it created lots of convenience for both the customers and the owners. Moreover, the invention of chatbot AI became an excellent help in the promotion and expansion of businesses all around the globe, one of which is auto repair shops. With its consistency, it became very usable for both workers and students, although they are busy doing different tasks at different times of the day. With a chatbot, information about your shop will still be available to your customers even when not in working days.

Now you may be wondering how you can create your business chatbots. But the good thing is, you do not have to worry for Herobot is here to help you with doing one for your business. With Herobot, you will not need professional skills to be able to make your bot. More convenient and effortless to navigate. So if you want to become a step ahead of your competitors, join Herobot now and welcome a great future ahead. Visit our website and create a better future.

Better Dental Practice With An AI Chat Bot

AI chatbot

Nowadays, we rely on technology to make our lives more convenient and to function better in the society. This is also the reason why most people are dependent on their phone and can’t make it through a day without gadgets. One of the innovations that are well-known in the global market is the arising of chat bot. This is a computer program that can communicate through online conversations powered by an artificial intelligence. It is now being used by different lines of businesses and dental centers are already starting to utilize AI chat bot.

Moreover, AI chat bot is able to do things that are hindering people in dentistry to do other important things that they should be doing. By using chat bot, you can program your software to do repetitive tasks that annoys and stresses most of the employees. Some of these are answering frequently asked questions and scheduling appointments. Rather than having the dentist or its assistants spend their time doing these things, AI chat bots can easily do these tasks.  This also adds to the engagement of the customers in the dental centers as they communicate with the AI chat bot efficiently.

AI chat bot

Chat bot AI marketing

The capacity of our modern technology allowed companies to widen their functionalities. They are in the pursuit of providing great conversational experiences in terms of web and mobile processes. As a result of this, businesses will be able to custom-label their offerings. It can gain a systematic workflow and proper conversational exchanges between the client and the company. A chat bot is basically the most straightforward way of communication tools for people, whether it be for your clients or patients this 2019.

The state of the art age has revolutionized in every possible form of communication. As a dental practitioner, it is very essential to offer an excellent customer service. Moreover, AI chat bot can provide availability to respond to common concerns of patients such as the availability of the services of the dentist. Moreover, dental clinics get a lot of inquiries every day and answering these queries can be time consuming and sometimes bothering. There are even some instances where they lose important leads and clients just because of their inability to communicate with right away. Even if you are already able to grab their attention they might just find other dental centers that can actually provide them services immediately. However, chat bots are able to provide the best customer service that your dental clinic needs.

What is a dental chat bot?

In the present day, technology provides better solutions for different circumstances. Meanwhile, a dental AI chat bot is an automated tool made to address the situation of an inability of dental clinics to interact with their patients. It is a platform wherein they can answer to patients’ questions and concerns. Also, these bots has machine learning which enables them to learn more things as they communicate with people and utilize them for future use. This way, it can answer harder questions as it has more experiences with users. It is also possible that AI chat bot will not need human help to handle complicated situations in the future.

Moreover, as the AI chat bot talks to a patient, you can attend to the needs of other patients. What makes this software unique is that it is designed to address the needs of dentists and their patients. Let us put a potential patient sending a message inquiring about dental implants as an example. The artificial intelligence of the software will then recognize the keyword. Then, they will instantly respond with the information about that service.

Furthermore, they can also add the price and description of the service. It will then eventually result in a potential client to choose whether to book a schedule. Moreover, it is easier for clients to inquire for other services your dental clinic can provide. Simply put into words, a dental chat bot is well made and wise enough to be in a basic conversation with the patient. They are well designed to process the patient’s inquiries. 

What things do dental patients love about AI chat bot?

A dental chat bot is a fun and accessible means for patients to have any answers to their questions. They can simply ask a question by sending messages instead of scrolling through multiple pages of your dental website. The chat bot will reply to patients in an instant. They can get the best answer regarding to their dental related questions. For example, there is a potential patient who asked the chat bot if they offer tooth extraction. The chat bot then can respond in a snap with a quick answer. They can also provide links about tooth extraction pages. The patient then can gain more useful information. Moreover, the bot can ask questions to patients and will eventually work on booking an appointment for them.

You may have hesitations and doubt if people benefit from the use of AI chat bot. Well, we are here to remind you that they are. They prefer to use a more accessible messaging app nowadays than the traditional form of communication like email. An AI chat bot is a new way to automate often used procedures in your practice. Also, AI chat bot can give patients specific details and can even appoint their schedules. It will let staffs free their time for more critical tasks. Most of all, it can lead to enhancement of employees’ efficiency and their satisfaction.

AI chat bot

Why is chat bot safer than live chat?

A lot of dentists might be worried about how they do not have a full control over how AI chat bot is interacting with a dental patient. They think a chat sent by their staff is better and safer for their dental patients. However this is not true. Humans are have feelings and can be exhausted from overworking. Meaning, your team will never know if they will be ready to respond to a chat even when the dental practice is on its open business hours. If the potential patient needs to wait for a few hours for them to get a reply back, there is a tendency that they will go elsewhere. This is why a lot of dental clinics are relying on AI chat bot now.

The chat bot is guaranteed to be able to answer a potential patient’s questions in an instant. There will be some instances where your staff will spend a lot of time thinking about the proper answer. They will also take too much time locating for the right links to send to the patient. It will lead to a slow and bad experience for your patients. Your AI chat bot can provide the best answer. Some staff might respond to some questions in a way you do not like as they are frustrated and puzzled. The dentist has control over every word the chat bot says.

What are the benefits of AI chat bot to dental clinics?

There is no doubt that AI chat bot is one of the hottest trends in the marketing industry. Its automation features is able to help a lot of business in advertising and customer service. To know more about the benefits of AI chat bot, here are some of the benefits that you can gain from using a chat bot and how it helps dental services clinics.

1. It increases the number of patients that are setting appointments.

Booking an appointment becomes more convenient for patients with AI chat bot. As we all know, it very hard contacting dental clinics especially because they are full most of the time. Also, the main problem of some dentist assistants is communicating with rude customers. However, AI chat bot can handle these things and can always provide the best customer engagement all of the time. Moreover, setting appointments from numerous clients is also easier with its automation.

2. It can be online 24/7, 365 days of the year.

One of the good things about using AI chat bot is that it can operate 24/7. Because it always available online, any patient can hold a conversation with it anytime and anywhere. It prevents you from losing potential patients simply because you are not able to respond to their concerns immediately.

3. It can entertain a lot of clients at the same time.

Obviously, dental staff can only manage about 2 to 3 chat conversations. Also, as we all know, hiring someone to work in a graveyard shift is extremely costly. However, dental AI chat bot can hold multiple dialogues at all time without stressing itself. This makes it very efficient for both the owner of the dental clinic and the patients contacting it.

AI chat bot

4. It can help you save money.

As mentioned above, hiring people for customer service and assistants to manage your appointment can cost you a lot. However, doing all these things by yourself is just impossible and will only overwork you. But now, AI chat bot is here to answer all your problems without spending too much. You only need a good platform to create your own chat bot and everything else will fall down in its place.

Have your own dental AI chat bot!

An AI chat bot is the future of dental clinic marketing. It will surely benefit the clinic by providing the best form of advertisement, lead generation and building connection with customers. If you are interested on creating one, HeroBot is your one-stop-shop for a smoother customer experience.

Here at herobot.app, we are always ready to extend our assistance. We are very much willing to further discuss to you how a dental chat bot can make a change in the dental marketing industry. Feel free to visit or contact us now.

Artificial Intelligence Chat vs. Human Operated Live Chat: The Battle for the Future of Business Communication

artificial intelligence chat

It is still an unceasing question who shall reign in the future of online business communication. With the advances in Artificial Intelligence chat (AI) capabilities, marketers and customers are now in doubt whether they would still rely on traditional human customer support or embrace the new technology offered by AI chats.

Just imagine how powerful are these chatbots to be deemed resolving more customer requests than human live chat agents. Well, it is pretty understandable that they are becoming effective since businesses continuously adopt them as part of their customer service. How human-to-human live chat works can easily be comprehended, but it’s still important to get hold of its opponent – the AI chatbots.

artificial intelligence chat

Apparently, chatbots powered by artificial intelligence are described as the technology that uses natural language processing or NLP to connect and trigger meaningful conversations whether with other machines or to humans. According to a report by Gartner, AI software in the line of business is predicted to help 85 percent of all customer engagements by the year 2020.

The abilities of artificial intelligence chat

Artificial Intelligence (or AI) grows rapidly. The most recent innovation in the field of “Internet of Things” (IoT) and “Machine Learning” is driving the demand of AI for today and in the future. Also, as for as we know, AI is about Artificial Intelligence (AI) is growing rapidly in the world. Moreover, latest innovation in the field of ‘Machine Learning‘ and ‘Internet of Things‘ (IoT) is leading the demand for AI for today and tomorrow.

As we know, Artificial Intelligence is about intelligence in machines, and it gives the machines the ability to think and understand. Companies and researchers are now aiming to put emotions in machines. But, is it really beneficial for humans to increase the use of AI? If so, what are the advantages of Artificial Intelligence for long periods of time? Are there any disadvantages of Artificial Intelligence? Read this article to understand the advantages and disadvantages of Artificial Intelligence.

Let’s get ready to rumble!

In the red corner: Artificial Intelligence Chat’s Abilities

1. Faster response time

Who would love waiting for sluggish responses? Since people are already immersed with a fast-paced environment, they will certainly choose to talk to an AI chatbot than to a live chat agent placing them on hold whenever they call. Moreover, survey shows how people love getting immediate responses from a chatbot, which guarantees them more rapid support and solutions to most of their simple requests.

2. Less error rate

With AI’s computerized sequences, one can assure a lesser possibility of work error weighed against a human’s work. Users can easily make with the help of algorithms as well as information already stored in AI. Moreover, these chatbots provide accurate, precise, and speedy assistance to customers when carrying out a given task.

3. Detailed answers

These “digital helpers” while handling requests also has the ability to present thorough responses. This can be seen in an instance when a customer looks up for flight status information. An AI chatbot can also be programmed to aid and give tips regarding check-ins, baggage drop off and seat upgrades besides answering the customer’s question.

4. 24/7 customer service

Humans need rest after long hours of works. The great thing is that chatbots are perfect associates that help clients in need of support outside the working hours. When human agents are not available, the business owner can easily delegate simple tasks to bots so they can still help out their customers 24/7, 365. Also, chatbots do not go home at the end of the day, do not require overtime pays and will not need any leaves (sick, maternal, etc.).

5. Reaching beyond humans

Due to some unexpected circumstances, humans who are susceptible to work risks cannot simply attend to a customers’ demand. Thus, artificial intelligence chatbots have the edge of fulfilling a work where there is a limit for a mere human to accomplish. Examples of these situations are fires, space projects or military works that are critical for human agents but “easy as a pie” for AI chats.

In the blue corner: Human Operated Live Chat’s Abilities

Live chat software allow visitors and prospect customers to connect and talk with a human agent on the business’ website. It was traditionally used as an excellent tool with the capacity of improving customer service while lowering support costs.

A good live chat system comes with a range of features, such as proactive chat invitations, the ability to animate chat buttons, and so on. The following list below would then prove that chatbots have specific capabilities that can be used to aid human agents, but not replace them.

1. Empathy for  customers

It is true enough that confronting a bot or simply talking with them can be infuriating at times. Well, this goes with Artificial Intelligence’ inability to bear-off how the human touch or a heart that empathize is still important to attain a full customer’s satisfaction. Also, chatbots might just provide a cold and discouraging image to brands as they cannot completely address much-complicated issues and circumstances.

2. Ability to attend specific questions

Chatbots are programmed for repetitive actions and can ONLY answer a certain set of questions which are found in its database. Therefore, if a customer asked questions which are not pre-programmed, then the Bot sequence will immediately come to an end leaving the customers dissatisfied with the business and its service. This is certainly an advantage for a human live chat agent who can right away provide rational answers and solutions to customers.

artificial intelligence chat
3. Credibility

It can be simply explained how people can easily trust a business who can provide real-time interaction with its clients. Chatbots can still be considered far from human beings who are more relatable and reliable as far as customer service is concerned.

4. Spelling genius compared to chatbots

Chatbots tend to be very sensitive to spelling. In other words, AI-powered bots might become confused once a user keyed in a wrong-spelled word. For that reason, human agents are still an advantage as they can comprehend and adapt to a spelling mistake with no trouble or difficulty.

5. Self-Innovation

Humans are creative in nature. This creativity helps human agents to adapt to the changes without being “programmed” like machines anymore. Meaning, chatbots cannot simply do something new and interesting unless they are told or instructed so.

And the winner is . . .

Considering the respective strengths of AI chatbots and human live chat agents, it is really a split decision.

Obviously, a business or a company will benefit the most from using chatbots and live chat together to address customer needs effectively.   If you are wondering what to choose from the two, then why not make these both available for your customers? 

A live chat operated by real humans is priceless and machines can never replace them. However, one has to look at the potentials of chatbots powered by Artificial Intelligence in maximizing work capabilities. Nonetheless, both want to help people or customers save time, money, and energy.  

artificial intelligence chat

Both of them can work together to meet their ultimate goal of bringing the best service to their customers. It is only a matter of assistance to each other. Of course, Artificial Intelligence chats contain no human touch. There are always some times when you would need help from a real human customer service agent to settle some issues. The abilities of Artificial Intelligence chats would always meet limitation when it comes to comprehension.

In other ways, live chats run by humans would also need assistance from AI machines. When you are going to think about Artificial Intelligence chats, the first thing that comes out of your mind is convenience. Do you know why? Because convenience is something that real-life humans can’t easily offer. Artificial Intelligence chat which can perform multiple tasks at a time and with uncompromised availability, is there to rescue.

Visit us to get your own artificial intelligence chat!

We can’t deny that Artificial Intelligence chat functions way more efficient and effective than humans do. However, it doesn’t mean that they must dominate and dethrone human from operating the business. All we need to figure out is how to bring them together to work as one. It is very beautiful scenery to watch these two working along with their own strengths and weaknesses and coming to a wonderful outcome.

From the things discussed above, it is safe to say that you don’t need to choose between artificial intelligence chat and Human-operated live chat for the future of business communication. You all have the freedom to incorporate them both in the daily operation of your business. However, keep everything in control. Though chatbots are one of the best things ever in this modern time, they still need human assistance. Do you want to widen your knowledge about chatbots? Reach your business goals with Herobot. Our experts can help you understand deeper the power of chatbots. You can visit us at https://powerpres.com/