How Facebook Messenger Video Calls are Reinventing Connections

facebook messenger video call for android

As the old adage goes, no man is an island. This is especially true with humans, who cannot live without social interaction. It’s an important aspect of our lives, which is fulfilled through constant communication. Communication is what brings people together. We are always improving this with technology, like the invention of the Internet. And more recently, Facebook Messenger Video Calls.

This new technology allowed us to not only connect with people who might be miles away, but to connect with people from all over the world. To clarify, Facebook did not invent the video call technology. Rather, it only made it accessible to people–2.5 billion people, in fact. Anyone with a smartphone, whether it be Android or Apple, can avail this feature by downloading Facebook’s online messaging app, Facebook Messenger.

How Facebook Messenger Video Calls

Now, Facebook Messenger is more than a platform for online chatting and video calls. It’s also the biggest online messaging apps to date, where people can send messages, photos, videos, and audio recordings. Facebook Messenger Video Calls are only one aspect of Facebook Messenger, but even this feature can vary from one-on-one video calls and group video calls with up to 50 people. This is great way to connect groups of people online, without the need for physical meetups.

Facebook Messenger Video Calls Amid COVID-19

The new coronavirus pandemic has taken the world by storm. It caught several countries by surprise, and by the first quarter of 2020, a number of countries had already closed borders to observe lockdown measures. The global economy went on the decline. Businesses worldwide have been forced to shut down. Online classes went on the rise.

More than ever, Facebook has become a crucial platform to maintain communications. With people staying in during the pandemic, going online is now the way to go. This led to the launching of Messenger Rooms.

Messenger Rooms was created out of a growing need to accommodate more people in Facebook Messenger Video Calls. This new feature allowed users to video chat with up to 50 people at a time with no time limit. Anyone can join, and Rooms can be created from either Messenger or Facebook. This encourages the platform for online classes or virtual business meetings.

Facebook Messenger Video Calls in the Corporate World

Social media platforms have become a necessity for businesses operating in the 21st century. Since the advent of the digital era, businesses who don’t adapt to the online are easily left behind. These include not only social media platforms, but online platforms like LinkedIn and Shopify that can boost their business.

Facebook Messenger Video Calls are also a great tool for organizing businesses. During a time where physical distancing is king, these online video calls are a great way to check up on employees. They can also be used as make-shit conferences in the absence of meeting rooms, and are just as functional as an actual meeting. It can be argued that it’s more efficient even, as it disposes the need of traveling to a meeting venue and renting out a conference room.

It’s also not limited to within an organization too. Facebook Messenger Video Calls can be used to set up meetings with clients, or get in touch with other businesses. Face-to-face communications open a much more conducive environment that is more open for negotiations, unlike emails which are succinct and most of the time, straightforward.

And with more younger people entering the workforce, it makes sense to make the shift into the era of video calls. Businesses always have to be on the next big thing if they want to stay ahead of the competition. It can also be a great way to utilize younger members of the organization to directly engage with customer needs.

How Facebook Messenger Video Calls

But video calls can only take you so far. It has its limitations, and these limitations can vary not only to Facebook Messenger Video Calls, but to other platforms as well. With each benefit, it also has its downsides such as being subject to camera quality, internet connectivity, and platform support.

The Role of AI in Video Calls

As technology evolves, video calls are only getting better and better. Before Facebook Messenger Video Calls became an option for business calls, there are already a number of video conferencing apps like Zoom and Skype. These apps have transformed personal face-to-face video calls into online corporate conferences that bring employees together in real time. And with how online platform are booming, it’s only natural that features adapt and evolve to the needs of consumers.

One of the innovations in this aspect is the integration of Artificial Intelligence or AI in video call technology. AI has proven to be very effective in various sectors such as Marketing and Sales. Recent advancements in the technology help improve user experience and cut down on time-consuming tasks through automation.

Below are some of the examples how AI is changing video calls:

Noise suppression

Ambient noise is unavoidable, unless you work in a secluded and shut-off environment. There will always be noise, whether its from an electric fan or your feet shuffling in your chair. AI is able to clean up the noise input before transmitting it in your calls and assure that your colleagues or your clients will only hear your voice and nothing else.

Hi-res video calls

The quality of a video call often depends on what video codec is being used by the platform. Choosing the best one with the proper parameters will naturally improve the quality of the video call. But platform video codecs are often set and users are forced to settle with the current video quality. But with AI, the quality of the call can be greatly improved by adjusting the right video codec based on the quality requirements and what the end-user’s network can allow. This way, Facebook Messenger Video Calls as well as other platforms quality can be improved for the better.

Natural language processing

This feature is relatively new in the video conferencing applications. It allows AI to takes virtual notes of meetings, transcribe conference audio, and list down important points. Also, it can allow translation of conversations in different languages. And this feature can also be integrated with virtual assistant or chatbots that can enable them to join and leave meetings with a voice command.

Video optimization

Video calls with better resolution aside, AI can also help fix inconsistencies in videos such as lighting and color issues. By automatically finding these issues, it can take the necessary steps to correct them by adjusting light balance, focus, and other details. Other features can include gaze correction and even background modification to emulate a more professional environment.

In addition, AI can also detect and shift the focus onto the person who is speaking. This can help audiences recognize speakers during online conferences and ensure full attention to the speakers.

The Role of AI in Consumer Connections

Apart from shaping video calls as we know it, AI has also helped chatbot technology reach new heights. Chatbots are no longer mere question-and-answer machines; with AI, chatbots are able to engage in conversation, improve user interaction, and many more. And what’s more is that this type of technology is now accessible more than ever, with the rise of online messaging platforms like Facebook Messenger.

How Facebook Messenger Video Calls

And this widespread accessibility across platforms is what makes it attractive for businesses, especially the ones who are still transitioning online. Tech reports show that by 2020, 80 percent of businesses will want to have their own chatbot. So far, a majority of online companies already do. Brands can easily reach out to their customers online to provide better customer service and maintain after-sales support. AI chatbots in particular offer a unique user experience with the use of personalized responses tailored to user questions and interests.

In addition, chatbots are also cheaper and cost less to maintain compared to human representatives. With smart chatbots, businesses can ensure 24/7 conversational AI support within arms’ reach. 

Assemble your own Chatbot today!

With the shift towards the digital environment, Facebook Messenger Video Calls will have to adopt the use of AI sooner or later. Current times make it hard for organizations to streamline tasks like transcribing the minutes of a meeting. AI can help in this demand as to cut down on laborious tasks through automation. Consumer needs are always changing, so businesses must always adapt to these changes in order to stay ahead. This is also true for chatbot technology; it’s never too late to get your own.

If you’re wondering where to begin, Herobot has the right solution for you. You can create your own AI-ready chatbot with the most advanced tools in chatbot development software. Our talented crew will help guide you through the process to make sure that when you build with us, you build it right.

Ready to get started? Check out our website at herobot.app for more details.

Conversational AI: How Does It Work for Development?

conversational ai

Almost all people across the globe use different messaging platforms on the internet. This helps them connect with their family and friends on a regular basis. So, speech-based and communication technologies are transforming standard online applications. Meanwhile, the emerging platforms are turning into better means of communication. AI has many programs that you can compare to the human-level. However, Conversational AI also has characteristics that a simple human cannot do.

When it comes to AI, machine learning comes first in anyone’s mind. But, the truth is that it provides a completely different feature. It does not only pose as a data-analysis machine. This is important for large companies to recognize as it will help them in business.

conversational AI

Despite its popularity, conversational AI also experiences some difficulties. It demands more complex technology to counteract. Its programs have to catch pace with what is standard. Also, you can engage in confidential private data that chatbot can loot. Anyone must develop Conversational AI with safety in mind. This is to preserve the confidentiality of user information. Meanwhile, teaching your bot about certain possibilities will help. It guarantees advanced technologies to produce greater experience.

How does Conversational AI works?

Conversational AI involves and operates in a conceptual conversation through additional AI algorithms and natural language processing (NLP). It incorporates complex technologies. Also, some of them are speech to text, machine learning, intent domain analysis, and text to expression. Meanwhile, there is also user authentication and natural language comprehension. Below is an outline of the mentioned essential aspects:

Automatic speech recognition (ASR) or Natural Language Understanding (NLU)

Automatic speech recognition (ASR) is what we use to convert speech to text. Meanwhile, the Natural Language Comprehension (NLU) framework collects elements and extra-linguistic details. Its outcome sustains the load structure in an organized sequence with contextual definitions.

Task Prediction Module

The task prediction module specifies the purpose of the user and the related field to cover in the task-related feature (particularly grocery store, shipping address, etc.).

Dialog control module

This manages conversation monitoring, records the structure of the conversations. It also chooses the rational modifications necessary to create the dialogue authentically. This part has to succeed when engaging with human gestures, different users, and various interactions.

Natural Language Generation or Text-to-Speech

The Natural Language Generation (NLG) process produces a reply message that translates into speech. This is all with the help of the Text-to-Speech (TTS) program. Most of these devices focus on various neural networks and maintain or connect with two datasets.

  • User style and context status: this dataset preserves system knowledge for each user, which includes objectives, dialogue records, and the recent state of the conversation and its meaning.
  • Knowledgebase: This is basically the nature of being and the existence of ideas and their relationships that enable them to evaluate the correct job and site along with the answer questions.

Dialog experts

These experts are aligned with a particular job and produce an organized description of the succeeding response in the dialogue. Using the level of the conversation each expert shall perform steps relevant to the job if convenient. This can be, for instance, submitting a purchase application to an online shop or handling a household sensor.

conversational ai

Difference of Conversational AI

It is crucial to highlight how substantial the conversational AI and chatbot sector is rising. There’s a huge distinction between a wholly conversational perspective and a chatbot. First of all, there are two kinds of chatbots, AI-driven, rules-driven. Rules-based chatbots implement a set protocol.

Meanwhile, AI-driven chatbots employ NLP (natural language processing) and machine learning to interpret what the user is searching for. AI-driven chatbots are more engaging. Also, there will be a lot of users who will say that this is actual conversational AI. Let us discuss more of these two ideas.

  • Conversational AI is built from Cognitive Architecture, AGI-oriented, and is complex by definition. AI chatbots employ machine learning recognizes the rationale and purpose of a topic. These all happen before executing a reply. These chatbots create their original replies to more complex queries employing natural-language responses. The more you train and use these bots, the more they understand and work effectively with the user.
  • Rule-based chatbots are also regarded to as decision-making bots. As its term implies, a number of fixed rules or guidelines are used. These guidelines are the core of the kinds of concerns. These are what chatbot is designed with and can provide answers to. Rule-based chatbots may utilize very easy or difficult guidelines. Like a diagram, rule-based chatbots pattern dialogues. They use this in preparation for what the user may say, and how it would react. After all, they cannot reply to any queries beyond the established rules. These chatbots do not benefit from communications. Moreover, it only works with the circumstances which you generated.

Why should you have them?

AI Chatbots offer an insightful, real interface that most people think when they encounter the term “AI”. AI Chatbots or conversational AI systems are effective in interpreting the purpose of the user, no matter how the query is articulated. Its secret to effective interaction is perceiving the user’s question and providing a customized and appropriate reply. To know more, here are some AI Chatbot features for you.

  1. Versatility enables users to start a conversation where they last stopped, even though they switch apps, creating a more normal and smooth user interaction.
  2. Advanced comprehension is much more than an accurate interpretation of the user’s query. It’s about the rapid combination of certain elements of knowledge into a conversation to provide more a comprehensive response.
  3. Identity can create a big impact on user experience and confidence in the chatbot. Although some businesses have opted to enhance it by using icons or avatars, identity can be effectively expressed in the whole conversation.
  4. Subject shifting allows the user to switch from one topic to another, like requesting for methods of payment while inquiring if the item is available. This will also be sufficient to get the user set on course even if it fails to achieve the main objective.
  5. Memory helps a chatbot to identify the specific information throughout a conversation. It also helps the bot to gain more understanding for the users in the future. For instance, a virtual assistant can understand from prior queries and replies.

Benefits of Chatbot AI

People appreciate chatbots due to their fast, efficient, and accessible performance. For businesses, AI chatbots provide a means to develop a more customized and interacting user experience that brings a number of consumer data that is very important to comprehend effectively their clients and improve their company. Let us move down the hallways of various business operations and businesses. Here are some major topics and instances of how chatbots can be applied in your company.

conversational AI

Sales

The Chatbot implementation not only enhances the sector for customer service but also boosts consumer’s loyalty, product credibility, and cash flow sources. Enhancing customer service with chatbots can incorporate consumer information, and produce reports automatically.

Scheduling accommodation

One essential application of chatbot is often used for arranging reservations for restaurants, medical services, and private agencies. Using chatbots, clients can immediately schedule their meetings within the application without any human help. Deploying chatbots to manage scheduling appointments helps companies to decrease the sales cycle times.

Accessibility.

Nowadays, consumers demand continuous service. They like to give requests while standing in line or utilize speech-to-text applications to create an electronic transaction while commuting to the office. They also want to use apps and tools that they have every day.

Achieve Modern Platforms

Chatbots offer new sources for online marketing communication to reach consumers and offer personalized guidance and advice, without having to install new help desk teams to set up and operate a new platform or system.

How does Chatbot AI affects our life?

Conversational AI remains a fairly recent concept to the society and strives to raise its existence. While this technology has several possible applications for companies, AI-powered chatbots are one of the perfect strategies to enhance service quality. When designed with artificial intelligence, chatbots could use semantic data to distribute necessary responses and provide a comprehensive platform to identify possible problems. These can also support the human resource department by training the employees for advanced discussions and directing inquiries to the right source.

As companies search for innovative strategies to integrate artificial intelligence within their day-to-day activities, a growing existence in the society is likely to emerge. But for the time being, chatbots are a great means to become an implementer of these modern technologies and continue providing greater user experience than the past years.

Develop yours now!

Develop and link your own smart bots to continuously communicate with your users anytime and anywhere. Connect your chatbot on your app or website to give each user a specific customer experience and provide quick help to any question! HeroBot reduces uncertainty and lets you introduce the best online messaging interface for your users. We offer different features and promote safety for our dear customers. What are you waiting for? Contact us now or visit our website at https:/herobot.app/.

Good Chatbots and Digital Marketing Hacks for Your Business Growth

good chatbots
good chatbots

If you are a business owner, it is only natural for you to think of getting on digital marketing to engage with more customers. But even if your products and services are right, it is still hard to compete with millions of online shops on the internet. Your rivals are willing to invest in numerous ads on social media sites such as Instagram, Twitter, and Facebook, which puts you at the pedestal. Moreover, you have to deal with hundreds to thousands of inquiries 24 hours a day. With this in mind, having good chatbots and knowing some digital marketing hacks is essential for your business.

Meanwhile, there are also other things that you could do in digital marketing. People are getting wiser and wiser of thinking about new tactics and innovations for their business. Moreover, there are numerous ways of advertising your brand without pressuring or irritating your customers. For those who are smart enough, they can even cut their costs but still earn trust with their valuable customers.  These days, having a lot of tricks for digital marketing aside from good chatbots is needed. Meanwhile, if you are not able to follow the global trends, your brand will just surely flop.

The magic of social media marketing and good chatbots

Almost all of the businesses now have their own social media pages and connects with their customers through it. This must be related to the fact that there are billions of social media users around the world. Moreover, regardless of age, people use their accounts for different purposes. Marketers use this to gain more knowledge from academic pages, while some are using this as a means of connecting to people. No matter the reason, putting up your business in these sites is significant to gain more customers.

However, if you are in social media marketing, you need to step up your game. It is not enough that you are the only one who is going to manage your accounts. Remember that there are still other things that you need to do, such as controlling the products or services. Moreover, there would surely be numerous inquiries and transactions that you are going to face every day. With these, you will need good chatbots at your side to help you finish tasks without any hassle.

Why good chatbots?

Nobody has time to answer messages containing repetitive queries of their customers, considering the other tasks they need to do. However, good chatbots can interact with any user like how a human does. Because of its artificial intelligence, it can converse with empathy and emotions, which makes the customers at ease. However, it cannot be swayed and can act only according to how the developer programmed it.

Meanwhile, even if good chatbots are programmed, they are still able to develop by itself. They have machine learning abilities. This enables them to collect data from users and every situation they may have faced. With this ability, they can be better over time without the help of their developers. Moreover, bots can engage with your customers at any time of the day without costing much. This makes them the best customer service employee you could ever hire. In fact, Gartner state that in 2020, customers would interact with businesses solely by contacting a chatbot.

good chatbots

Digital Marketing hacks for your business growth

Use exit-intent popups

When you are creating a website, it is hard to pursue people to purchase your product or avail your services by just mere content. Nowadays, people are smarter and do not readily believe in words coming from a business person. This is why you need to be more creative in making people not leave their carts before purchasing the items they are looking for. One way of doing this is by creating exit-intent popups, which can also be replaced by good chatbots.

An exit-intent popup is like a last-resort persuasion for the customers. When they are about to leave the page or cart, you can ask them if they are sure of abandoning their cart or the site. If your page has good chatbots and the transaction is with it, the bot can ask the customer to think twice about leaving. You may have already encountered popups saying, “Are you sure about leaving? You will lose the items that you already have in your cart”. Although this is a simple trick, it actually works.

Hold contests and giveaways

All people are competitive in nature. Moreover, just like in the theories of Pavlov, all beings tend to be more obedient and dedicated to rewards. Meanwhile, this all applies in the effectiveness of digital marketing tricks. Holding contests and giving giveaways and prizes in return tend to make more traffic for the brand and products. A lot of companies are already using this trick to gain more popularity in the online world.

The trend now is by making the social media users share and like the pages and posts of the brand. Meanwhile, others mandate the competitors to mention their friends to spread the word about the contest. Within the due date, the owner will choose the winners. This way, you do not need to pay for advertisements because your customers will be the ones to advertise your products. Moreover, using good chatbots to moderate the contests you are going to hold will really be helpful.

Improve your call-to-action buttons

If you are going to be a part of the war in digital marketing, you must be an expert on call-to-action buttons. These buttons are the gateway of consumers and other interested persons to your website or products. Also, these buttons can be on blog posts, articles, e-books, videos, and social media posts. Moreover, these buttons should function well and connect to your webpage. If not, it will just be a total waste.

On the other hand, other brands use good chatbots to provide call-to-action buttons more effectively to the customers. When communicating and asking queries of your customers, you can put buttons such as “Call now,” “Avail now,” and “Be a member.” This makes the transactions easier for the customer. This will make connecting to the webpage that will make the operations easier. However, you should make sure that your buttons are all functioning. Otherwise, your clients will surely be irritated and will lose interest.

digital marketing

Be active on social media

In this generation, direct advertisement is not that effective anymore. You need to be more creative and witty to gain the attention of many. To do this, making funny or inspirational videos is highly recommended. Moreover, editing funny pictures and making a meme is preferable for many. If your photos or videos gain more likes, there is a high chance that the traffic of visiting your webpage or account will also be higher.

Also, some are hiring admins that will run their social media accounts. Making interactions with social media users will surely improve your popularity in the digital world. Some people are also using good chatbots that are funny and witty to communicate with users. The more entertainment it can bring to people, the more people will likely avail of your services and products in the future.

Give your good chatbots personalities

Using good chatbots for customer service and product endorsement is already a norm in digital marketing. It has already helped a large number of companies to succeed in the industry, so there is a high chance that you are thinking of creating your own. However, creating a chatbot and birthing to a good chatbot is different. You must remember to give your bot a distinct personality that is both pleasing and unique.

Also, do not only use your chatbot for answering queries. You can also use good chatbots for advertisement and suggesting promos. If you make your bot more interactive and initiative, it will be more effective in your marketing challenge. Also, giving a good personality to your chatbot will make people remember your bot and interest them more. Moreover, it will make your customers feel that they are talking to a human instead of bots.

Furthermore, it does not only help the customer service to finish their job faster but also helps in increasing sales and managing disputes. Moreover, it is cost-efficient, which is why wise marketers are so entranced of developing new good chatbots. However, the problem lies in the fact that there are thousands of bots already available on the internet. This is why creating one requires a creative mind and wise marketing decisions.

digital marketing

Create good chatbots with us!

As I said earlier, bots are the new trend in digital marketing. This is why many business people are highly engrossed in creating this. However, if you are just starting, have no idea about coding, and can’t afford a coder, then choosing the right bot platform is essential. You must research well and think thoroughly before choosing the right maker for you. Before thinking of subscribing to other platforms, choose Herobot.

Herobot is an online application that will make creating good chatbots easier and faster. You only have to drag and drop options and widgets to your bot, and everything will work out fine. Moreover, there are several templates available on the page, which will help you make an AI bot much easier. If you wish to be more creative, there are also other options and widgets that Herobot is going to offer for you. Visit our webpage to learn more.