Smart Chatbot: The Most Advanced and Effective Chatbot for Business

smart chatbot

Chatbots’ powers aren’t lost in the world of business. As businesses focus on promotion of personalized experience, more and more smart chatbots are being developed for customer engagement and brand image improvement. Before, even just encountering or engaging with an intelligent live chatbot is rare. However, nowadays, several smart chatbots can be found. Additionally, it is much simpler to develop an intelligent or smart chatbot.

As the thought of chatbots comes up, we are all certain that it’s not a real person. All we know is that bots bring a human-touched experience. And in order to make that a reality, AI must be indeed intelligent. The bottom line is that chatbots should be developed with an amazing intelligence quotient, in order to serve with a human touch.

smart chatbot

Chatbots are commonly used by businesses nowadays. It led to innovation and convenience. Thus, through high demand, popularity, and usage; it is evident for it to take it to a whole new level of AI technology – smart chatbots.

Smart chatbots are the excellent alternatives of the information provider and dissemination. Thus, this chatbot system provides users to have conversational communication. With this, it immediately responses to questions. It can also provide answers for simple to complex questions that an ordinary human will cannot easily answer.

With the new smart chatbot technology, everything’s possible!

The Birth of Smart Chatbots

Robots and AI technology already have a new placement in the business world. With its fast and widespread domination; nothing can stop this current phenomenon. Hence, this gave birth to smart chatbots.

These chatbots are now recognizable are used in broad aspects, both on oral or written forms. Furthermore, it is commonly used for knowledge and technical support, depending on each user’s concerns, issues, and appeal. Therefore, it meets its goal – to shorten customer service.

To cite a piece of evidence on its rise is one of the most-known multinational Internet-related services and products provider company, ‘Google.’ Google also paved the way in engineering and conducting efficient machine learning.

They used up a lot of time and effort to create, establish, and maneuver a system that replicates and perceives human responses, interactions, and experiences.

Another example is Microsoft’s ‘Toy,’ a teen-spirited app for users to have a more natural production and distribution with the help of pre-existing interaction. Also, this kind of technology gives everyone the capability of having chatbots present in everyone’s lives.

Moreover, bots controls machine learning with a full AI authenticity. With smart chatbots, users can type the questions that they want to ask. Therefore, questions raised are understood and answered afterward.

Providing Staff training for Effective Business

Every business provides their newly hired staff members for specialized training in a specific job position. Also, this comes along with chatbots. Smart chatbot can be a staff member as well.

Moreover, this entirely made automation needs training too, as ordinary people do. For example, a newly-hired secretary is asked to respond to an important business email. Therefore, they will use their past experiences in the previous companies they worked with.

Likewise, users are not required to plan for every question they ask. Instead, they need to offer a scope of questions with appropriate answers that let the AI understand and learn. Patience and time investment is expected to train a bot to gain effective results.

Advantages of Smart Chatbot in Business

Having a business to run will require you to be tremendously productive as much as possible, so that overhead costs are lower. Also, being productive makes higher profits. This is the basics and the most obvious fact in doing business.

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On the other hand, many business owners do not utilize tools in order to make it happen. Chatbots are the most relative tool gaining significant popularity, however, not all businesses use it. The use of chatbots basically gives a significant boost in your business. You will be surprised by the benefits it will bring to you and your business.

Here are some advantages of using a smart chatbot:
1. Acquires a  24/7 Live Chat

Today, smart chatbots behold the future of modern businesses. In line with this, every business needs to have one just like digital platforms and software such as websites and social media.

But, what makes it interesting is to have a trusted business partner which is live 24/7. You can be sure that bots will be available all the time and will take charge of engaging several customers simultaneously.

Moreover, chatbots will never catch any illnesses and doesn’t have the need to take a leave, therefore making it an efficient worker. Take a look at it, and see for yourself.

With this, it can swiftly answer to all customer’s concerns and questions on various topics. Also, this can enhance and boost customer confidence in the business.

2. Saves time

One of the best advantages of chatbots in business is that it can save time. For instance, they provided fast answers to questions. They prevent users from waiting for solutions for an extended period. Also, it increases productivity and decreases cost rates while serving numerous people at the same time.

Not only bots will save customers’ time, but it will also save your time as well, as it will be responsible for automating your marketing strategies. This will then give you time to focus on more critical aspects of your business.

3. Saves Money

Chatbots are way cheaper than hiring actual human workers. A chatbot cost of a range from 2,000 to 10,000 depending on its complexity and functionality. It might be a bit expensive. However, it worth the price. One of its reasons is that it is cost efficient. Thus, it doesn’t oblige for employers to pay them for sick leave, vacation leave, insurances, and other expenses.

4. Increases Customer Base and Engagement

Another advantage of chatbots is that it can increase potential customer base and engagement. Moreover, since it is available on many platforms, it can surely help each business growth. They can also answer multiple questions at the same time, which can build the customer’s trust in their services.

5. Cuts down errors

Humans tend to be caught up with handing to customer service errors. However, not for chatbots. Chatbots also provide exact answers to your concerns. Thus, this becomes a tremendous asset to businesses. Perfection at its finest! 

Uses of Smart Chatbot in Various Business Industries

Smart chatbots conquered the technology community in different fields, which continuously gains fame with its automated services. With these, brands and organizations wouldn’t have so many headaches to carry with themselves. For instance, it makes everyone life and works more accessible.

Without further ado, here are its uses in the different business industry.

Business Functions

1. E-commerce and Marketing

Most of the brands and business acquire and adapt to chatbot services. It aims to provide and deliver better customer service, as well as to expand sales and offer deals.

Also, such prominent companies use instant messaging apps as an alternative to emails. An example of this is eBay; they used these apps to offer a virtual personal shopping assistant and a notification tool for auction bidders.

2. Customer Service

Customer service plays a vital role in business. It increases customer engagement, reliability, and sales. This integration is also a great way to generate answers to general questions.

3. Sales

Along with marketing comes with sales. Also, sales joined its venture with the usage of chatbots. These bots can act as sales personnel, which notifies for any assigned opportunities.

Additionally, it is available to support customer outreach. According to insidesales.com, reduction in response times is one of the most significant factors in boosting conversions.

4. HR
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HR has a sole role in keeping HR relations with its employees and customers. This same applies to chatbots. However, what are those HR responsibilities that chatbots acquire? First, they keep the pulse and relationship with the employees. Second, it answers HR related questions; and finally, it completes transaction HR works.

5. IT

The IT chatbot offers a helpdesk functionality that notifies users about IT queries and updates.

Travel

With the help of these bots, customer service support has been able to showcase. These allow users to seek answers from the most frequently asked questions. Besides, it instantly resolves customer queries. It also means that these are every brand’s best buddy to innovation and growth. 

Moreover, an example of this is the Marriot, a global hotel chain, the surge of using chatbots rise in 85% every month since its service debut in 2017.

Events

The events industry is a significant sector, and this could gain benefits in chatbots by purchasing or booking. An example of it is the TickX, which help users to get tickets at the lowest price.

Go for Gold: Chatbots for a Successful Business

If you are looking for the best chatbots who can lead you to growth and success, choose the most reliable partners for your business – Herobot. We at Herobot, we want what’s the best for you and your customers. With advanced Ai technology, positive outcomes come along your way. Choose the ultimate solution to meet your goals and aspirations.

So, what you are waiting for? Together, we will build a chatbot for the benefit of all people. For more engaging exciting updates, you may visit us at https://powerpres.com

Smart Bot Chat Marketing That Will Save Your Business

The era of smart bot chat is here, and they are going to stay. Chatbot is dominating the virtual world marketing, and every business people are getting on board. This year, social media is demanding more bots to give them the best and easiest way to finish their tasks. Moreover, these bots are the number one factor helping conversational commerce emerge in the industry. 

smart bot chat

Furthermore, more than half of the consumers are now relying on customer service provided online by brands. Social media is currently the best market place that you will find for better interactions between businesses and their customers. The customers who prefer communicating with smart bot chats have reached more than 69% already. Rather than thinking that they are cold and have no emotions, customers appreciate the precision and speed of services bots could offer.

Smart bot chat marketing samples that you can use

Developers create bot chats depending on the services they are envisioning it to provide. It can be used and utilized for different purposes, so you must be sure about your plans. It will hinge the positive impact of your brand and the quality of products or services that your company has for consumers. If you are having problems thinking ways of using bots for your business, we created a list that can help you along the way.

Here are some of the smart bot chat marketing samples that can help you:

Hello Fresh

This is a very innovative brand that has created a smart bot chat that will answer all the requirements a bot must-have. Moreover, it does what a bot must do and stays simple and easy to use for the customers. Hello, Fresh is self-aware, and straightly introduces its brand to the customers. It frankly states that rather than going around the bush and pretending, it is a bot and not a real human.

Always remember that humans are brilliant beings. You cannot fool them into believing that they are talking with a real human when they are not. If you do this, your customers will get bored and irritated than entertained. Moreover, this bot smartly suggests frequently asked questions with customers to avoid open-ended questions. This way, the conversation will go smoothly without any confusing questions. It also provides vouchers for its users so that they will feel more special and encouraged to purchase.

Evernote

For those who are in a small business, Evernote is the best example that you can have on creating your bot. It also shows the most straightforward way of using chatbots on small-time marketing. It is not that complicated to create because it merely gives out information about the business. There is no need for customers to have a lengthy conversation because it already provides then complete answers.

Moreover, this bot introduces its twitter support team for additional information that the customers need. This is an elaborate experience that will give the customers the essential details that they will need to know. Although it may not seem as remarkable as other chatbots in the market, this kind of bot will give you more customers.

Domino’s Pizza

This is an excellent example of smart bot chat marketing that business people can use in their brand. Although people are employed in conventional ordering on calls and applications, this new trend is giving customers a great experience. Furthermore, Domino’s is very casual and straightforward. It also asks direct questions that will give out immediate answers when taking an order.

smart bot chat

Domino’s chatbot allows its consumers to customize the pizza they are ordering. Starting from the size, crust up to the toppings, the customers can choose what they like. This is hard when made on calls because it can be quite confusing. However, with bots, the customization process is made more accessible. It also gives more satisfaction to customers, especially to those who are very specific on their preferences.

Universal Studios

When you hear Universal Studios, you automatically think about movies and artists. However, it also has its smart bot chat that helps its clients go around its resort and theme park. With this bot, people will not need to go around finding information centers and bodyguards. With just a click on the messenger bot of Universal Studios, all their queries can be handled easily.

One example of the services they do to help customers is providing them information about the bus schedules. It also includes what to expect when they are going to ride on the bus. All visitors of Universal Studios want to maximize their time to experience more activities. This is why a bot is very helpful when they need to adjust their schedules. Moreover, the bot is also straight to the point of admitting that it is just a bot. If the customers want a real human server, they can do that by typing the provided keyword.

Arsenal FC

If your business is not about selling products and resort reservations, it will not be a problem. Smart bot chat is available and applicable for all types of companies regardless of size and industry. It is why Arsenal FC is the best example for those businesses in journalism and broadcasting.

Arsenal FC is an English soccer powerhouse that broadcasts news and information about their games. Users can ask about the highlights of the games as well as score reports. This is for those who are not able to watch their games when it was broadcasted. It also provides information about the team line-ups, upcoming fixtures, and another related news article about the game.

Among other chatbots used in marketing, Patron Tequila is quite exceptional. It combines customer service with content delivery that will help the brand boost up its sales. They also managed to make their bot name funny with puns—Bot Tenders.

Bot Tender is a cookbook for those looking for a way to find the best cocktail that will match their meal. It will provide suggestions based on the preferences you mentioned. This bot will tell its users about the proper way of making the cocktail as well as the ingredients you will need.

After that, Bot Tender will kindly ask its users to take a picture of its finished product and post it on social media. The post must include the product name as well as the hashtag #SimplyPerfect. This is a simple but creative way of having user-generated content that will entice more customers.

How to create a smart bot chat

With the samples above, you now have an idea on how to utilize chatbots. This is the time that you will have to start creating your own. Building your bot may sound complicated, but with these tips, you are sure to create the best smart bot chat.

Step 1.

You have to learn about the opportunities that AI-based chatbots are offering. Know what you can gain from them to know how to extend the full potential of your bot — research chatbots and companies who are using them. You can also take a quick scroll on your browser to learn about the opportunities you can gain from them.

smart bot chat

Step 2.

Know your goals in building your chatbot. Do you want it to be more conversational or informational? Is your goal to answer the concerns of your customers? Do you want to advertise your brand? These questions are essential to have answers. This will pretty much outline your initial plan upon creating your smart bot chat.

Step 3.

Design your chatbot conversation. Imagine the possible conversational flows and base your bot with it. Input information and features you think are going to help your customers throughout the dialogue. You can make it funny to bring more fun or professional depending on your business. If your bot has excellent conversational skills, then customers will undoubtedly spend time talking with it.

Step 4.

Don’t stress yourself thinking of ways to understand coding in just a short time miraculously. Take the time to find the best bot platform that will help you create your bot without coding. There are numerous bot builders you will find on the internet. They can help you, and they also provide bot-building templates that you can choose from. It will just be up to you to pick the best one.

Pick Herobot!

Are you having a hard time finding the best smart bot chat platform? Then, Herobot is your best choice if you want to have an easy path of creating your bot. You will not need any coding skills, and we are even offering several templates that you can choose from. Herobot also has different widgets and features that can give you more customization options. For more information about our bot platform, visit our website or contact us. We are always willing to help and guide you throughout the whole process.