Know these 12 Interesting Facts about Chatbot

chatbot

The business world continues to be fiercer and more competitive. Technological developments continue to advance and drastically improve. Therefore, business owners have to learn to adopt these developments in order to improve their customer services and marketing strategies. This is to provide a large increase in profits as they get the attention of more customers. With this being said, the most prominent technological development being applied to business as of now is none other than the chatbot.

chatbot

Chatbot is the most essential part of every businesses’ marketing automation. And just like an actual person, artificial intelligence is able to cater to customer’s inquiries and request, but with a relatively low cost. As long as designed correctly, AI can respond to any questions of as many as millions of customers. Additionally, bots can keep customers in a very interesting conversation. Moreover, it can deliver a personalized service to any customers, making customers feel pampered, therefore keeping their interest to your brand.

The development of machine learning has allured different innovators to encompass technology in their particular areas. One of these is developing chatbots. Bots might be the greatest thing to happen to the market yet. Because of its popularity, you might already be aware of its existence and its basic features. However, you still need to know first what AI is and how it works.

If you are not yet familiar about chatbot, then consider yourself in luck. In this article, we will discuss information and some facts that revolve around artificial intelligence.

What is a Chatbot?

Bots are artificial intelligence system programmed to interact with human users through a chat interface. Short for chat robot, a chatbot is a computer program that replicates social conversations. Necessarily, a chatbot tolerates a way of interaction among humans and machines. The communication occurs via written messages or voice as it is programmed to perform separately from a human operator.

Notably, chatbots come in two different aspects:

•   Virtual Assistants

These chatbots will help you find the information you need. They will remind you to remember stuff and buy things. Consider Apple’s Siri, Amazon’s Alexa, Microsoft’s Cortana, and Google’s Assistant. These AI apps are power-driven by machine learning. They depend on artificial intelligence to discover and understand what you want.

• Messaging apps

Chat apps like Facebook Messenger, Kik, WeChat, and Slack are chatbots. These sorts of chatbots are only capable of cooperating with customers just by following pre-programmed systems. In addition, these apps mainly permit businesses and brands to be active online at all times. Moreover, chatbots will be providing customer support, for instance, instant responses, quick answers, even complaint resolution.

What you are currently seeing and experiencing by far is just the start of what is forecasted to be a billion-dollar worth industry in less than nine years. Several leading brands, including CNN, Sephora, Uber, National Geographic, Whole Foods, Starbucks, and Pizza Hut, have already integrated chatbots in their business.

How AI changes the digital marketing world

Still wondering about chatbots? Here in this article, we listed 12 facts that could help explain what an AI really is. Moreover, we will also discuss how it changes the digital marketing world.

1. Approximately 1.4 Billion People Are Using Chat Apps

According to Bi Intelligence, the best four messaging apps are more considerable compared to some of the top social networks. In addition, eMarketer recorded that more than 1.4 billion human consumers were using chat apps in 2016. Moreover, it is also reported that the percentage of mobile messaging apps users will increase by more than 25% of the world’s population in 2019.

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2. The Community Are Ready to Communicate with Chatbots

In the opinion of (Human in the Machine) media and marketing services company Mindshare, 63 percent of the population would be concerned with bots. Moreover, a study performed by myclever Agency discovered that they would make use of chatbots to attain “quick emergency answers.”

3. Consumers Aim to Reach Retailers via Chat

According to a study, 29 percent of the population prefer to use online messaging and chat apps to reach retailers in creating a purchase choice. It only signifies that people are even possible to contact a retailer through phone or by using a chatbot. It is more likely to utilize a bot rather than sending emails to business retailers.

4. There Are Over 30,000 Facebook Chatbots Alone

Chatbots are starting to occupy several business sectors. In Marketing Automation, Facebook chatbots automate the whole thing from customer service to marketing and sales. This, therefore, improves businesses’ marketing strategies. However, it is challenging to acquire supervision on the sheer number of Facebook bots. There were over 30,000 AI on Facebook from September, and you won’t believe that millions of users have consumed those chatbot in 200 countries.

5. General Chatbot Conversations Mostly Begin With “Hi”

According to Dashbot.io, greetings like “Hi!” and “Hello!” are the two most well-liked ways to begin an exchange of discussion with a chatbot. Some simple messages which are integrated a question mark, “hey,” “help,” “yes,” and a thumbs up icon.

6. Consumers Are Position to Purchase Stuff through Chatbots

According to DigitasLBi, 37 percent of American users disclosed that they are eager to purchase products through a chatbot. Generally, purchasers would expend over $55 for every good. Moreover, if an AI is accessible, thirty-three percent of UK locals would pay money for necessary things such as clothes and food.

With chatbots, customers are provided with quicker and more responsive interactions, so customers do not have to wait longer in making orders. Moreover, some bots even allow customers to track deliveries of their purchases.

7. Consumers Won’t Put Up With Bad Chatbots

Chatbots have been all the rage. But, one lousy bot incident could cost you a lot of money.  Being conscious of the do’s and don’ts of AI growth will help guarantee that your chatbot is useful and capable. In line with the DigitasLBi statement, seventy-three percent of American users assumed that they wouldn’t manage a business’s artificial intelligence behind a terrible experience. Additionally, sixty-one percent of consumers would notice it more annoying if a chatbot couldn’t answer trouble rather than a human.

8. Consumers Wish for Suggestions From Chatbots

Chatbots are sharper, receptive, and more constructive nowadays. Various bots propose an astonishingly authentic informal conversation practice. In which, it is intricated to find out whether the responder is a bot or a real human. Moreover, consumers are fascinated with suggestions for products from retail stores and other establishments.

9. Tell Whether a Bot is a Human or not

The lines among bot and human are only situated to develop unclear. 75 percent of consumers wanted to determine if they are chatting with a chatbot or human pretenders. Therefore, they should back their AI with a human agent to keep away from losing leads. The robotic and simulated kind of responses traced to sixty percent consumers that they were interrelating with a bot. The human-level language ability of these chatbots will be impossible to differentiate from an actual person in a blind test.

10. Exciting Conversations with Chatbots in the Future

Chatbots for business will change in the next few years so you should keep a close eye on them. Thus, we need to initiate knowledge on how to correspond more successfully, particularly with our customers. By 2029, people will hardly identify bots from humans. A ton of major companies like Microsoft, Apple, and other top yielding businesses has been spending in this technology for years at the moment. Consequently, we can presume that these businesses will keep on investing additional money on the improvement of artificial intelligence.

11. Chinese Consumers are Fond of Using Chatbots

In recent times, there has been enough conversation in the area of chatbots. Also, evidently, there is a need among us to witness chat robots do some great and impressive things. Fifty-eight percent of Chinese consumers choose to interact with brands employing social media channels. In addition to this, according to Engadget, Xiaoice is an unreasonably much-known chatbot in China. It has been increasing its influence from China to the entire world. The average discussion span is twenty-three conversations per session (CPS). Sooner or later, AI will also be accessible in the US and other countries as well.

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12. Chatbots Can Help People to Solve Their Problem

Chatbots are interactive programs that speak to you and respond to the request, just like a genuine person. They are serving brands and businesses by way of customer service. Most of the digital companies are using bots to respond to questions, give information, book appointments, and even making purchases. Additionally, consumers appreciate responsiveness and ease of use, mainly in artificial intelligence.

Stay connected with us!

You have perhaps heard this before: Bots are the future. Nevertheless, Chatbots are here to stay, love them, or hate them. Are you still questioning how chatbots can help you? We know the answer!

You may be a businessman/woman trying to take your business up a notch. Also, you can be a beginner looking for ways to drive your business, the chatbot is a heaven-sent answer for your needs. Chatbots are sure to provide significant benefits to your business. Moreover, increased lead generation, better customer interaction, and increased conversion. However, you might be wondering how should you start creating your own bot. Worry no more, for Herobot is a haven of massive pre-designed bot templates for most type of business. Start your business AI venture now and see the benefits.

Chat Robot: Debunking Common Myths about AI

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chat robot

Chat robot has been going on around the digital industry since MIT professor Joseph Weizenbaum first developed Eliza. Looking at the present, the technology of bots is continuously growing and improving. Moreover, according to the studies, almost 80% of entrepreneurs are dedicated to creating bots for their businesses. This just proves how successful and influencing an AI can be. However, we cannot deny that there are still a large number of people who believe in misconceptions regarding artificial intelligence.

When we talk about technology and artificial intelligence, some people automatically think negatively. This may be due to dystopian sci-fi movies and novels that always depict robots as the worst invention of humans. People are afraid that one day, robots will gain intelligence and skills that are far better than their capabilities.  However, whether it be on the online market or other sectors, you may encounter a chat robot along the way. This is why it is essential that you already know the common misconceptions about a chat robot.

Let us start by discussing what a chat robot is.

Before debunking the common myths regarding chat robot, you must be clear about what it is first. A chat robot is a computer system that developers create for automation and simulating a conversation with a real human. It acts as an assistant that will engage with your customers through chats, emails, SMS, and applications. Moreover, a bot is a helping hand that creators can extend to reach out and connect with users.

Moreover, the chat robot offers numerous benefits for both users and its creator. It is easier, faster, and cheaper than hiring an ordinary human employee. Rather than waiting for anyone, a chat robot can automatically answer those questions quickly. The faster they explain, the better the results for your company or business are. Also, a chat robot also possesses machine learning that it uses to store information and use it for future references.

FAQs about chat robot

Even if I already discussed the basics about chat robot, there still might be questions being formed in your mind. You can’t be blamed for this because technology is not easy to understand. This is why we tried to answer some of the frequently asked questions regarding a chat robot.

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How can a chat robot learn?

Training a chat robot happens at a much faster and high – reaching pace than you teach a human. Human Customer Service Representatives are given written manuals and have them read it and understand. The Customer Support Chatbot is designed to imitate how a human would act or answer to those given questions. It is as if you are talking to a regular person. In that way, a chatbot can understand what type of problem requires, or the kind of answers should be given.

Can a chat robot understand human language?

Yes, the chat robot can understand human language. Chatbot may look like your ordinary application. But specifically, there is a significant layer of database and APIs to call external services. In cases of bots, User Interface is substituted with a chat interface. While AI is easy to use for users, it adds difficulty for the app to handle.

Most people worry that the bot may not fully comprehend the aim of the customer. But to fully understand this, the bots are first trained with the actual data. Most companies that already have a chat robot must be having lots of conversations. Developers use these logs to scrutinize the usual things the customers are trying to ask and what those mean. With machine learning, developers match questions that customer often asks and answers with the best suitable answer.

For example: If a customer is asking, “Where is my payment receipt?” and “I have not received a payment receipt,” means the same thing. Developer’s strength is in training the models. It is so that the chatbot can fully understand and connect questions to correct intent. If there is no substantial data available, different APIs of data can be used to train the chat robot.

How can chatbot continously grow?

Once the chat robot is ready and is live interacting with customers, smart feedback loops can be implemented. During the conversation, when customers ask a question, chat robot smartly gives them a couple of answers. This is by giving them different options to choose from like “Did you mean a,b or c.” That way, the customers themselves match the questions with actual possible intents, and that information is an instrument to retrain the machine learning model, hence improving the chatbot’s accuracy.

Despite this, there are some given limitations in place, assuring that the model should not change based on new replies, especially where users are not driving the bot in the right direction. Chat robot will also not just rephrase what the people say in the chat. They can respond or give answers to those things that the bot’s owner wanted to know.

myths vs. facts

Finally, let us talk about the common myths regarding robot chat.

A chatbot is going to take over the world.

The concept establishes this that a chat robot is designed to work more effectively and efficiently than humans are capable of. A conversational chatbot has lots of efficiencies built-in, giving it greater access to more enumerating capacity. On the other hand, companies still need human workers to grasp and learn complicated queries that acquire skills and ask for directions to imply and follow. These encoded conversations are fed back into the system to make chatbots look and sound more intelligent and easy to follow. This means the relationship between chatbots and humans will continue to strive for an indefinite period.

Moreover, chat robots will not make humans less of what they are. They only show and set an example of what humans can do to make sure that humans are only working on tasks that are asking for their full attention, knowledge, and expertise. When customers have access to chatbots, they can get excellent, efficient quality customer service less than what it would take for businesses to hire a full-service representative.

This increased demand for skilled human workers motivates those who always got and perform duties that are repetitive tasks. Instead of learning new skills or honing their knowledge of specific things, they still need to do repetitive tasks. Employers and employees can both get excellent benefits from this aspect. The employee will learn new skills and knowledge while exercising them in tasks that ask for his/her attention, while the employer can use chat robot to perform ordinary and daily tasks the employer would like to do.

Chatbot will face no development anymore.

There are some essential opportunities to chat assistant technologies. As AI develops, there are some increased ranges in the future of the chat robot. However, there are still some people who are having some second thoughts about the power of technology. This is due to its understandable UI and ease of consolidation. However, there are more newfound research in core chat robot technologies. Due to this, there will be more focal points to attend to as well as words to exchange on conversations.

In fact, scientists from Facebook and Stanford are now researching on a chat robot that can learn form mistakes. This has taken the discussion from passive learning to active, wherein decisions can be made quickly.

It is hard to understand chatbot technology

myths vs. facts

This is one of the simple myths to eliminate. Moreover there is a rise in software integrations and cloud computing. Now, chat robot is one of the easiest-to-execute software packages a business can institute. They can come in a lot of different formats. Also, there are many chatbots developers are carrying out through the existing platform of the web presence. Creators levels them up as needed and can have numerous representatives to entrust with.

Added to that, chat robot hands out more information on a single dashboard than any given choices. Chatbots are also easy-to-use, making it ROI friendly to install at scale. As the use of AI and ML become present everywhere, the power of AI advances. The interior technology keeps on progressing without much load needed from end-users. As technology becomes smarter about collecting data, bots will need more resources. Chat robot developers can provide these assets. 

Create your bot with us!

Despite the doubts of some people, you cannot deny how useful and helpful chat robot is in different industries. Not only does it help business prosper, but it also helps in medical as well as entertainment sectors. Moreover, some people are even using bots to ease their loneliness and let them act as their companion. Now, if you have interest in creating a bot of your choice, you do not need to worry. Herobot is the best chat robot platform that can help you with creating a bot. Visit us at our official website for more information.