Know these 12 Interesting Facts about Chatbot

chatbot

The business world continues to be fiercer and more competitive. Technological developments continue to advance and drastically improve. Therefore, business owners have to learn to adopt these developments in order to improve their customer services and marketing strategies. This is to provide a large increase in profits as they get the attention of more customers. With this being said, the most prominent technological development being applied to business as of now is none other than the chatbot.

chatbot

Chatbot is the most essential part of every businesses’ marketing automation. And just like an actual person, artificial intelligence is able to cater to customer’s inquiries and request, but with a relatively low cost. As long as designed correctly, AI can respond to any questions of as many as millions of customers. Additionally, bots can keep customers in a very interesting conversation. Moreover, it can deliver a personalized service to any customers, making customers feel pampered, therefore keeping their interest to your brand.

The development of machine learning has allured different innovators to encompass technology in their particular areas. One of these is developing chatbots. Bots might be the greatest thing to happen to the market yet. Because of its popularity, you might already be aware of its existence and its basic features. However, you still need to know first what AI is and how it works.

If you are not yet familiar about chatbot, then consider yourself in luck. In this article, we will discuss information and some facts that revolve around artificial intelligence.

What is a Chatbot?

Bots are artificial intelligence system programmed to interact with human users through a chat interface. Short for chat robot, a chatbot is a computer program that replicates social conversations. Necessarily, a chatbot tolerates a way of interaction among humans and machines. The communication occurs via written messages or voice as it is programmed to perform separately from a human operator.

Notably, chatbots come in two different aspects:

•   Virtual Assistants

These chatbots will help you find the information you need. They will remind you to remember stuff and buy things. Consider Apple’s Siri, Amazon’s Alexa, Microsoft’s Cortana, and Google’s Assistant. These AI apps are power-driven by machine learning. They depend on artificial intelligence to discover and understand what you want.

• Messaging apps

Chat apps like Facebook Messenger, Kik, WeChat, and Slack are chatbots. These sorts of chatbots are only capable of cooperating with customers just by following pre-programmed systems. In addition, these apps mainly permit businesses and brands to be active online at all times. Moreover, chatbots will be providing customer support, for instance, instant responses, quick answers, even complaint resolution.

What you are currently seeing and experiencing by far is just the start of what is forecasted to be a billion-dollar worth industry in less than nine years. Several leading brands, including CNN, Sephora, Uber, National Geographic, Whole Foods, Starbucks, and Pizza Hut, have already integrated chatbots in their business.

How AI changes the digital marketing world

Still wondering about chatbots? Here in this article, we listed 12 facts that could help explain what an AI really is. Moreover, we will also discuss how it changes the digital marketing world.

1. Approximately 1.4 Billion People Are Using Chat Apps

According to Bi Intelligence, the best four messaging apps are more considerable compared to some of the top social networks. In addition, eMarketer recorded that more than 1.4 billion human consumers were using chat apps in 2016. Moreover, it is also reported that the percentage of mobile messaging apps users will increase by more than 25% of the world’s population in 2019.

bot application
2. The Community Are Ready to Communicate with Chatbots

In the opinion of (Human in the Machine) media and marketing services company Mindshare, 63 percent of the population would be concerned with bots. Moreover, a study performed by myclever Agency discovered that they would make use of chatbots to attain “quick emergency answers.”

3. Consumers Aim to Reach Retailers via Chat

According to a study, 29 percent of the population prefer to use online messaging and chat apps to reach retailers in creating a purchase choice. It only signifies that people are even possible to contact a retailer through phone or by using a chatbot. It is more likely to utilize a bot rather than sending emails to business retailers.

4. There Are Over 30,000 Facebook Chatbots Alone

Chatbots are starting to occupy several business sectors. In Marketing Automation, Facebook chatbots automate the whole thing from customer service to marketing and sales. This, therefore, improves businesses’ marketing strategies. However, it is challenging to acquire supervision on the sheer number of Facebook bots. There were over 30,000 AI on Facebook from September, and you won’t believe that millions of users have consumed those chatbot in 200 countries.

5. General Chatbot Conversations Mostly Begin With “Hi”

According to Dashbot.io, greetings like “Hi!” and “Hello!” are the two most well-liked ways to begin an exchange of discussion with a chatbot. Some simple messages which are integrated a question mark, “hey,” “help,” “yes,” and a thumbs up icon.

6. Consumers Are Position to Purchase Stuff through Chatbots

According to DigitasLBi, 37 percent of American users disclosed that they are eager to purchase products through a chatbot. Generally, purchasers would expend over $55 for every good. Moreover, if an AI is accessible, thirty-three percent of UK locals would pay money for necessary things such as clothes and food.

With chatbots, customers are provided with quicker and more responsive interactions, so customers do not have to wait longer in making orders. Moreover, some bots even allow customers to track deliveries of their purchases.

7. Consumers Won’t Put Up With Bad Chatbots

Chatbots have been all the rage. But, one lousy bot incident could cost you a lot of money.  Being conscious of the do’s and don’ts of AI growth will help guarantee that your chatbot is useful and capable. In line with the DigitasLBi statement, seventy-three percent of American users assumed that they wouldn’t manage a business’s artificial intelligence behind a terrible experience. Additionally, sixty-one percent of consumers would notice it more annoying if a chatbot couldn’t answer trouble rather than a human.

8. Consumers Wish for Suggestions From Chatbots

Chatbots are sharper, receptive, and more constructive nowadays. Various bots propose an astonishingly authentic informal conversation practice. In which, it is intricated to find out whether the responder is a bot or a real human. Moreover, consumers are fascinated with suggestions for products from retail stores and other establishments.

9. Tell Whether a Bot is a Human or not

The lines among bot and human are only situated to develop unclear. 75 percent of consumers wanted to determine if they are chatting with a chatbot or human pretenders. Therefore, they should back their AI with a human agent to keep away from losing leads. The robotic and simulated kind of responses traced to sixty percent consumers that they were interrelating with a bot. The human-level language ability of these chatbots will be impossible to differentiate from an actual person in a blind test.

10. Exciting Conversations with Chatbots in the Future

Chatbots for business will change in the next few years so you should keep a close eye on them. Thus, we need to initiate knowledge on how to correspond more successfully, particularly with our customers. By 2029, people will hardly identify bots from humans. A ton of major companies like Microsoft, Apple, and other top yielding businesses has been spending in this technology for years at the moment. Consequently, we can presume that these businesses will keep on investing additional money on the improvement of artificial intelligence.

11. Chinese Consumers are Fond of Using Chatbots

In recent times, there has been enough conversation in the area of chatbots. Also, evidently, there is a need among us to witness chat robots do some great and impressive things. Fifty-eight percent of Chinese consumers choose to interact with brands employing social media channels. In addition to this, according to Engadget, Xiaoice is an unreasonably much-known chatbot in China. It has been increasing its influence from China to the entire world. The average discussion span is twenty-three conversations per session (CPS). Sooner or later, AI will also be accessible in the US and other countries as well.

chatbot
12. Chatbots Can Help People to Solve Their Problem

Chatbots are interactive programs that speak to you and respond to the request, just like a genuine person. They are serving brands and businesses by way of customer service. Most of the digital companies are using bots to respond to questions, give information, book appointments, and even making purchases. Additionally, consumers appreciate responsiveness and ease of use, mainly in artificial intelligence.

Stay connected with us!

You have perhaps heard this before: Bots are the future. Nevertheless, Chatbots are here to stay, love them, or hate them. Are you still questioning how chatbots can help you? We know the answer!

You may be a businessman/woman trying to take your business up a notch. Also, you can be a beginner looking for ways to drive your business, the chatbot is a heaven-sent answer for your needs. Chatbots are sure to provide significant benefits to your business. Moreover, increased lead generation, better customer interaction, and increased conversion. However, you might be wondering how should you start creating your own bot. Worry no more, for Herobot is a haven of massive pre-designed bot templates for most type of business. Start your business AI venture now and see the benefits.

7 Best Robot Chatting Apps to Use

robot chatting apps

It’s no longer a surprise that technology has taken place with our daily routine. With the use of our mobile phones and computers, we can now easily find what we need. It’s just one tap or one click away. We depend on social networking sites, and there will not be a day without using the internet. As a result, many developers use technology to enhance millions of life. One of these innovations is the robot chatting apps.

As the years go by, new applications are developing, while others are enhancing. How should I make this application more interactive? Some developers may ask this question. Some brands now use apps for customers’ easy access. They also think of new ways to improve it, which is why they develop robot chatting applications. They enhance these for people to use in whatever they need.

robot chatting apps

How can robot chatting apps improve your life?

A chatbot is a product of technology and the internet. This best suits the term “one chat away” for it instantly give you an answer to every question you ask. Nowadays, people use this for their daily routine because it’s easy, and it saves them time. They find it interactive since they can talk to this bot whenever they like. There are a lot of services that these robot chatting apps offer.

These include buying products, money sending or booking your travels. You don’t have to spend time browsing a website, click tabs and such. Just send your complete and detailed information to your chatbots, and they will do it for you. Additionally, some applications now improve their system by chatbots. Since people usually spend their time on the internet, developers look for an easy way to upgrade their apps. Of course, they researched where people commonly use robot chatting apps.

Categories of Robot Chatting Apps: Where Do People Use Them?

Various applications are helpful for your hobbies and tasks because they make your work easy, and through chatbot, it is now easier. There are ways of where developers can apply chatbots since people mostly rely on the internet. They usually use these for the following:

Productivity

Chatbot applications are for easy use to help users have more time to spend on their other activities. Everyone wants a productive day, and doing usual tasks that might take long will be too much, right? With the help of robot chatting apps, your work will be complete, by just simply tapping or clicking, an answer will send right away.

Health

If you have problems with your health, you can now ask a bot. Checking your health is very important. If you feel a little sick, you should consult a doctor. However, not everyone has the time to go to the hospital and have them checked by the doctor. Robot chatting apps can now be your temporary doctor. Of course, if it is severe, it’s better to seek help with a professional.

Entertainment

There will always be a time for fun and entertainment. If you like someone to talk to, robot chatting apps are you’re number one adviser. There even some that offers games and quizzes tah will surely talk your mind off the stress.

Finance

It’s hard to admit that you can’t budget your money all by yourself. However, you have to face the harsh truth. Thinking where your money should go and how you can have bigger savings is a tough job. You’ll eventually forget how and where you spent your money. So, with the help of chatbots for finance, it will take charge and track your money.

Fashion

Who wouldn’t love fashion? You may now look for inspiration through your chatbot fashion app. It will help you make your outfit of the day fashionable as ever. Your favorite leading brands may have applications for your easy use. It will also provide you tips by chatting with a bot. You don’t have to search online because it is one tap away.

robot chatting apps
Transport

If you love traveling, the robot chatting apps can help you with that. It will book your travels or find a car for you to use. It’s easy! Some chatbot travel apps can give you easy access to promo flights and packages. It will also update you if discounts are coming up.

Best Robot Chatting Apps to Use

As mentioned, there are various robot chatting apps that you may use in any ways you like. It could be for your productivity, health, entertainment, finance, fashion, and transport. You can always find ways to lessen your tasks, and that is by the use of applications. Here are some chatbot apps you can use:

Andy

If you want to learn English and improve your grammar, Andy will be your robot English teacher. Andy will give you tips on how you can improve your English. They provide games for you to learn new words and how you will use them. Just chat Andy about what’s happening, and it’ll point out mistakes if you have one. You may now study grammar and improve your English with Andy. It’s now easy without looking for websites to help you.

HealthTap

If you need a consultation, you may now simply visit robot chatting apps. HealthTap will take care of your needs by sending symptoms to the chatbot. They will provide information about your problem and give possible remedies. But, it is better to seek professional help if it’s a severe problem.

H&M

One of the leading clothing brands has a chatbot app. You now have your stylist on one tap! H&M will provide you the best outfit they could offer depending on the style you want. You may also send them a piece of your choice, and they will present you the best match for it. It is also friendly and will seem like a game where you create your outfit. If you love it, you may buy it from the application itself. It’s an interactive shopping experience with robot chatting apps.

Hellojoy

If you’re feeling down and stress, there’s one chatbot app for you. The app will ask what you’re feeling for a day because it will only concern about your mood. Joy will help in tracking your mental health, and it will give you the overall record of it. It will not only about your mental health, but Joy will also track your sleep and exercise. Moreover, it will give you suggestions to help you de-stress. What you need to do is set Joy up for your weekly or daily check-ins.

Hipmunk

Planning a trip with your family or friends is now made less problematic with robot chatting apps. Hipmunk will give you the latest deals for flights on your seat. Not just that, it will also provide you with the best choices for hotels, transportation, and a lot more packages. The app will also share a map to you, so it will ensure that you’re in the right direction. You will have a nice trip. Traveling won’t be a hustle by chatting to a bot.

Prisma

Prisma is the chatbot application for photo lovers. This application will provide different filters to transform your photo into a masterpiece. It has over 50+ million downloads and became standouts of 2016. It was first developed as an application and later developed a chatbot app. They offer the same as the app the difference is, Prisma chatbots are for conversations.

robot chatting apps

Mitsuku

For your entertainment purposes, we have Mitsuku. It is a human-like app that plays games and does magic tricks for you. Not only that, but it also receives several awards, and a lot of public posts featured her. If you want someone to talk to, you may start a conversation with a female bot. This robot chatting apps will help you every day without a hustle. It will help you with your hobbies and interests. It’s convenient to use because you only have to send them what you want to talk about.

Create a Chatbot For Your App

As you can see, robot chatting apps are a trend today. They start with applications for the user’s convenience. Chatbots are also for personal use, business, and for companies. It builds a brand and boosts its sales, and it also helps a company for tasks and job applications. There will always be more ways to improve one app or brand. Technology gives everyone room for improvement because it is developing as well. 

If you’re wondering how to improve your apps, one interactive way is to build a chatbot. HeroBot can help you create your chatbot for your apps to make it innovative and appealing to your users. If you want one now, we’re ready to help. Visit our website, herobot.app.

How can Your Business Benefit from Online AI Chat?

online ai chat

The influx of customer populations means a higher demand for customer services and information centers. Chatbots or online AI chat is an automated conversation system that was designed to interact with costumers. However, some business owners still doubt its efficiency due to their fear that these bots may not work the way they want it.

online ai chat

But actually, there is a wide variety of bots that can answer the customer care needs of the company. They can work with financial services, telecom, travel, and retail. By using chatbots in the right way, you can make a significant impact on your business’ image and even help in its expansion and growth. It is because these bots are created with a high artificial intelligence set to answer and understand a great number of different questions.

How does Online AI Chat work?

Powered by an artificial intelligence system, a chatbot program mimics a real-life interaction of customer service and its users. It gathers conversational dialogue data and analyzes them to copy scenarios and answers for questions encountered.  This will help the bot in reacting to spoken or written requests of costumers.

As they have more interactions with more users, online chat is able to improve over time. Their artificial knowledge about more questions being given to human agents will also expand. Despite its complexity, this conversational interface will be a really big step for the growth of companies.

Benefits of Online AI Chat in Your Business:

Improved customer service

Customer assistance is one of the ways online chat can help your business. Costumers tend to need support and assistance while they are shopping. This is because they want to know more information about the products that they want before actually purchasing it. Also, through some assistance, products can be well marketed with some customers who have doubts about it. They also tend to feel more special when someone is assisting their shopping experience, which makes them more comfortable in your business. Chatbots offers real-time assistance with interactive communication to answer queries and problems from costumers.

Moreover, it is very questionable how companies tend to only respond to users when they are being contacted and never initiates communication with them. However, with the harsh competition in the business world, brands do not have the audacity to act passive anymore. This is why chatbots are here to have more intimate and personalized communication with their customers. They fill the lack of manpower needed to initiate conversations with consumers.

Staying trendy

Researches made by Business Insider shows that more users are using messaging applications rather than other social media networks. This is the main reason why Online AI Chat is beneficial for customer interactions of businesses into its users. Because it provides faster and easier access to communication, businesses are now able to reach more numbers of costumers by using bots. This makes it easier for the business to be acknowledged and reach its potential costumers.

Moreover, it is now unusual for users to download applications other than Facebook, Whatsapp, Instagram, and Twitter. Other than it being a hassle and time consuming, it also takes up more phone storage. Because these messaging applications are trendy, chatbots are now more accessible for customers who have queries and clarifications. It is also a better way of saving time and money than making your own applications.

More Availability

Customer service is a necessity for the growth and development of a business. While the customer is getting higher demands, the availability of customer care is also expected to reach higher. It is a huge help to have a system that can provide instant answers for queries and information from the costumers 24/7 of the time. This affects the willingness to buy and the satisfaction of costumers. However, with the lack of workforce and time, costumers are just getting on hold while trying to connect with the customer services center.

online ai chat

With this in mind, Online AI Chat was able to engage with users all the time. Businesses will not need a tremendous amount of human resources anymore. This is because the chatbot system can answer all customer’s needs+ at the same time without getting exhausted. If done right, your business can lure more costumers from different parts into buying products or services you offer.

Law Maintenance costs

Creating and having a full-time functioning chatbot is actually cheaper than hiring more people or even developing new web applications for your business. It is really challenging for employees to deal with and handle two or more persons at the same time. If you want to demand more time and effort from these employees, then it means that you will also need to give them higher salaries. Meanwhile, if you hire more persons, then this will also mean higher workforce costs. By using artificial intelligence, these things, as well as human errors, can be avoided by the company.

Enhanced Customer Interaction

It is essential to keep your costumers’ engagement with your company. With the best interactions with costumers by social media, companies were able to increase the expenditures of costumers from 20% to 40%. Other than creating social media pages, chatbots are also a significant contributor to creating interactive engagements with consumers.

While conventional customer services provide more information to its customers, chatbots receive more information from its users. This is by only providing a small amount of information and gathering more questions about the concerns of costumers. With this, costumers do not actually get bored by only getting the right and exact information they need. Also, more data can be collected and analyzed by the company. It is very helpful in the marketing department of the business. Also, rather than receiving answers more than what they asked for, costumers save time by dealing with bots.

Monitoring and analyzing consumer data

Chatbots are best used and really helpful in promoting an online AI chat. However, they are also able to receive feedback and concerns from the costumers. Simple questions made by costumers are collected as data that can be used by the management in analyzing the problems in their brand or company. With, companies are able to make intensive improvements and careful plans for their better management.

For example, if five costumers are already having problems with the shipment of your products, then you can make a fast solution for these. Also, if there is data gathered about the problems on one of your web pages, then you can utilize a plan to improve it.

Moreover, using chatbots can also help in monitoring and keeping track of consumer behaviours and purchasing patterns. This will be used by the management in knowing the demand of costumers to company products. Companies can track the responses and commands of the costumers to the chatbots and predict possible responses depending on the consumer language.

Easier Global Market Approach

Customer care services are having a hard time dealing with its international costumers due to language differences. However, a chatbot is here to save you from your hassle in your global business. This is by providing a server that can communicate with multiple languages. Also, considering the different timelines, it is really hard to answer the demands of consumers all around the world 24/7 of the time. This is why it is very convenient for companies to have chatbots available all day every day.

Better Lead Generation
online ai chat

Through personalized messaging, bots are able to assist consumers in their experiences in shopping. With information from its consumers that chatbots receive, they were able to answer users’ questions and persuade them. Moreover, bots can generate a lead for your company, which helps in productivity.

A chatbot can also help in determining qualified from unqualified leads through relevancy, timeline, budget, and resources. This will not only generate potential customers while notifying sales teams. Bots will also prevent you from dealing with leads that are unimportant and only time-consuming.

With online AI chats, there are many changes made with the experiences of the online market. Rather than using and downloading complex websites and taking up too much of your storage, structured menus are turned into a simplified command line. This helps not just in the management and analysis of the company but also in utilizing the budget of the business. Bots are not only effective in large companies but also in small-time businesses. It takes only a small amount of maintenance time and is really easy to build.

This can also help you in using different languages for more global costumers rather than employing or training employees to be multilingual. Chatbots are also cost-effective and can help every type of business. If you are interested in creating the perfect chatbot for your company, you can visit Herobot, and everything is already paved for you. It is hassle-free and will not cost you a lot of money. If you are worried about your IT skills, you also do not have to worry because using a chatbot is actually really easy. Visit our website for more information.