The world’s technology keeps advancing and reaching new heights. From the education system to marketing, every aspect of our lives has some form of technology with it. In today’s world, chat website is the most common and most convenient way to get in contact with anyone.
This applies especially to those in the business industry. You will need a way to respond to all your client’s inquiries. That’s where chatbots come in. It is an artificial intelligence that you can program with set responses. This way, you can handle common inquiries from your clients without having to respond one by one.
Chat websites allow people to contact businesses that are near or far from the comfort of their own homes. You can place an order, inquire about a product, or even schedule a meeting with them. Businesses can take advantage of them to reach and optimize their business operations.
The Evolution of Chatbots
Chatbots started in the mid-1990s when Joseph Weizenbaum created ELIZA. He is a professor from Massachusetts Institute of Technology. ELIZA only had a few responses that it could provide. If you talked about your mother, it would focus on the word mother and would ask you to talk about your family.
Since then, chatbots have made significant leaps in improvements. Another notable chatbot is Mitsuku. AIML Technology created Mitsuku withallf its databases included in its system. Mitsuku can converse with the meaning and properties of the sentence or question. After that, it will create an appropriate answer.
Chatbots are now used daily for several purposes. Especially for businesses, chatbot websites have now become its essential part. any businesses can work more efficiently with them.
Chatbots vs. Humans
There are a couple of things you need to consider when using chatbot services. Chat websites provide almost instant responses to your messages. But, the only downside it that it can only offer you primary responses. Unless it is one of the frequently asked questions, there is no way that it can respond directly.
However, there are still some advantages on using chat websites. It can offer more privacy and people become less hesitant talking with bots. They can also continue working without rest or the limitations of an 8-hour work shift. Moreover, training cost is also less. You can upgrade your bot anytime if you have someone who can develop your chatbot well.
Chatbots are a great help to give your customers a quick and helpful response. But, there are still some cases where a human intervention is needed. Thus, the presence of a live human in your company is still important. When a chatbot can no longer answer a customer’s inquiries, it can connect them with a live representative so you can get your issue resolved.
Chat Websites and your Business
A lot of businesses are now going digital, with the popularity of social media such as Facebook, Twitter, and Instagram. By joining these social media platforms, companies can reach and appeal to different kinds of audiences. By managing their pages, they could establish a client database that will provide them with regular business to support and improve their operations.
After these potential clients finish viewing your pages, they can proceed to contact you to place their orders through chat websites. But, having to comb through hundreds of messages that could either be orders or just inquiries can take you hours. And before you’re finished with the first hundred or so words, another batch is already waiting. With chatbots, you can skip the tedious task of going over hundreds of messages.
By incorporating chatbots into your business’ system, you will be able to focus on the messages that require you’re immediate attention. Artificial intelligence can do a multitude of tasks to increase the efficiency of your business. They can automatically respond to emails to determine what the customer’s concern is. Also, they can either meet with the information they need, suggest other products they may be interested in, or re-route the chat to the appropriate department. This can optimize how you run your business and the speed in which you respond to and handle the customer’s needs.
Chat Website as Artificial Intelligence Assistant
Artificial Intelligence or AIs have been around for years now, and they make our lives a lot more convenient than before. An example of artificial intelligence that you may know and take advantage of would include SIRI, Alexa, and Bixby. These AIs can do a lot of different tasks for you like playing music and setting the alarm. It can also help by reminding you of an appointment, and even operating your home entertainment system. One of the most commonly used types of Artificial Intelligence today are chatbots.
Chatbots are an artificial intelligence program designed to respond to messages with pre-determined responses. AI can analyze and determine which of its set responses will help the customer. They can also handle a sudden flood of emails and still respond to them without any delay. With bots, it will be like having your army of employees answering your customers, but in reality, it’s just a computer program in your server.
If you are running an online business, you will probably need a chatbot to assist you in your business venture. These bot websites can respond to your customers 24/7, so you’ll never miss out on any business opportunities. Chatbots can be the perfect tool for you when you have a business that is getting more and more traffic from your social media marketing.
Connecting your Business through Chat Website
Before the rise of social media and chat websites, businesses can only reach a limited number of people. Usually, these businesses can only be contacted by the people in the area or those willing to travel to get the service or product offered. With the invention of social media and chat websites, people can now place orders from wherever they are. Moreover, businesses can now reach audiences that would otherwise be too far for other advertisements they run like billboards or flyers. Chat website is now connecting businesses to the entire world, thus giving them access to a global audience. This allows local businesses to gain more customers and possibly expand their business operations to more locations.
Lots of entrepreneurs start and develop their business from the comfort of their own homes. They create content for their websites or social media intending to reach their target audience. Once they reach their target audience, their goal is to get them interested enough to buy their product. The customer may have questions or requests for a specific product and may contact you before finalizing their purchase.
Customers can contact you by going to your profile on a chat website then messaging you with their inquiry or request. When your business is just starting, managing these incoming messages is no problem. But after a while, you may find yourself overwhelmed with the sheer number of words coming in. At this time, you’ll need a chatbot to assist you so you can keep up with the demand for your services or product.
Top 5 Chat Website Services
1. HeroBot- is one of the best Bot builders out there. It is easy to use and can help you manage your business by helping you create an automated response for your business.
2. Chatfuel- this bot builder is easy to use even if you don’t have any coding knowledge. It will show its logo on your chat once used, but that’s a small price to pay. This is a builder made explicitly for Facebook Messenger.
3. Sequel- this is a great builder that focuses on making bots that connect with your audience on a conversation level. You can also choose from templates for publishers, GameBot, personal assistants, or a StoryBot. With Sequel, you can publish your chatbots on Messenger, Viber, Telegram, and Kik.
4. Wit.ai- this bot builder helps you build bots that can comprehend human commands. However, wit.ai is best used by experienced bot builders. Wit.ai also allows you to improve your training data and get better results.
5. Botkit- this is a free bot builder that includes a community of over 7,000 developers worldwide. They also have a paid subscription you can avail depending on how many subscribers you have.
Upgrade your digital market now!
If you’re new to the world of Chat websites and bots, we recommend you use HeroBot. It is easy to use, and there is a guide you can use when selecting templates and choosing the responses for your chat. There is also a free 30-day trial where you can try out our critical features like Facebook and Instagram comment tools.
Meanwhile, for the test, there is no limit for the subscriber count you have. HeroBot also has paid services you can get once your business starts to grow and flourish. Start your trial today, and take your business from zero to hero with HeroBot.