A massive wave of progress has been increasingly evident in our era. Today we can see an evolution of artificial intelligence blasts entirely with the various applications. You can name them as messaging apps like Facebook Messenger, WhatsApp, and Skype. Along with this, bot chat app is becoming increasingly in demand, even in the field of organizing events and plans. Its automation feature has undoubtedly changed how people manage things around them.
A bot chat app is an artificial intelligence that can raise a conversation in natural language through various mobile apps and messaging applications. These virtual chatbots imitate human conversations for solving different tasks. Bots can already send money to friends, set medical appointments and check-in for a flight. Recently, new tools simplify the interaction between humans and computers. Virtual assistants or chatbots are some of the in-demand tools that make their conversation easier.
Why is bot chat app essential in organizing?
A bot chat app is described as one of the most advanced tools for machines and humans to relay their expressions of interactions quickly. It can save your effort and time by automating actions to finish tasks and connecting with customers. For the year 2020, Gartner forecasts that there will be over 85 % of customer interaction without a human. This proves how much people are putting their trusts now to bot chat apps despite being just artificial intelligence.
Moreover, chatbot systems can provide you beyond giving the response to customer’s questions. You can also use it for your business tasks. Bot chat app can assist you in collecting information about users that you can use to organize meetings and events. Also, it can help you reduce overhead costs that you will need to hire employees and pay for their limited time. It is to no surprise that the bot market proliferates.
What is the bot chat app for?
A bot chat app is an assistant that can communicate with you through text messages. It is a virtual companion that integrates into applications or websites. Also, it helps business enthusiasts in connecting to their customers and building an excellent consumer-business relationship. These bots are a system to communicate with the users. You can also call bot chat apps as conversational agents. These applications can mimic natural human language and written words to stimulate a conversation with a real person.
Furthermore, its artificial intelligence lets bot chat app to collect information that it can use for organization. With all the data, it can store, it can formulate the best plan for events and meetings. Moreover, it can better organize lists of info that you will need for future use. There are two ways that chatbots can offer you services. It is through standalone apps or web-based applications. Customer service commonly uses bots to replace the traditional performance of living individuals, such as customer satisfaction representatives.
Why do business people need bot chat app?
If you are in the business industry, you cannot deny the simultaneous process of multiple requests from users. Also, you can never escape from the concurrent routines in your company or agency. However, bot chat app can help you gain customer’s loyalty despite the lists of responsibilities you need to fulfil. Aside from the owner, customers can also gain benefits from chatbots. It can leave a good impression of your company as it represents a give and takes the image to them. Consumer’s interest in technology increases which is a good indicator of faster business negotiations. There are many reasons why people choose to converse with chatbots.
The factors below are what drives people to use chatbots:
Productivity
Bot chat app increases the productivity of all websites and companies because it can communicate with multiple personalities at a time. Moreover, remembering things and multitasking is not a problem with this application. As it communicates with people and answers their inquiries, bots can store the information that it gathers from its users. This will then be used as a future reference for plans.
Entertainment
Bot chat app can also entertain people. It gives you different funny tips and also can help you kill time when you are doing nothing. Moreover, it can help you ease your boredom.
Relational and social factors
Chatbots can enhance your social experiences. Bot chat app exposes you to different people, thus improve your socialization. It also can fuel your conversations efficiently. If you want to avoid loneliness, you can tap on chatbots.
Curiosity
People who aim to progress always want to try something new. Bot chat app can spark your curiosity in life. Thus, it helps you explore to things you thought you could not do.
How and where do chatbots originate?
Eliza, which is said to be the first conversational bot app, was developed in the USA. It was in 1996 that a computer scientist named Joseph Weizenbaum crafted this amazing bot chat app that deceived so many people with how authentic it communicates.
A great discovery also happened in the early ’90s to which a particular test, named the Turing test found out the possibility that computers can decipher codes on their own. It circles to identifying whether one is talking to a person or a computer. The main goal of the test is finding out the interlocutor between the two. Conversational programs of today’s bot chat app are applying the observations made out from the analysis.
Where can businesses use chatbots?
With businesses aiming to lower overhead and increase profit, there is a need to be productive as much as possible. The thing is, not all companies are aware that there are specific tools that can help them achieve these business objectives. One of which is the bot chat app gaining popularity with the benefits it can provide to an individual or a business.
Below are some of the areas where a company or a business can utilize bot chat apps other than organizing.
Answering a multitude of FAQs
Perhaps the best help that a bot chat app can give to a busy business is doing the errand of responding to frequently asked questions. Through advanced technology, humans can program bots to do these simple tasks, actually saving much time for them.
Intelligent automation of bot chat app can also be used on the business websites. Aside from customer care, you can also make use of the bot chat app to navigate through your menu. Also, through this, you can direct your website visitor to sign up for your newsletter or browse through your product features.
Connecting to customers
Conversational bot chat apps can be personalized to help connect to customers. Traditionally, most businesses relied on email marketing in branding as well as with their promotion. However, this marketing strategy is now considered a failing business. Even at best, you can only expect less than half of a hundred emails opened by recipients. The worst possible scenario is that they might have opened your email, but they would not take any action or even click your buttons.
This is where bot chat apps serve a tremendous and remarkable part. You can program your bot to send out regular marketing messages to your subscribers or business prospects. To say, as higher as 84% of Facebook Messenger bot messages are opened by recipients. Thus, you can assure the right customer satisfaction level for your business.
Scheduling a meeting
With hectic business events and line ups, setting up your meeting could be nerve-wracking. But as a perfect daily organizer, bot chat app got you covered when it comes to scheduling meetings. An example of this is Meekan, who can look up everyone’s calendars and suggest which date would be best for a conference or coffee meetings.
Boosting social media engagement
When Facebook allowed businesses to use the Messenger platform, it dramatically changed social media marketing. As more people have active accounts on this site, engaging in Facebook is a must if you want your brand to be known by different types of people. Moreover, bot chat apps are now the best feature of this social media site. Rather than making your site, having a chatbot at this platform is far more comfortable and manageable. If you are into organizing stuff for your social media management, relying on a bot is a practical choice.
Choose Herobot as you Bot Creator
A bot chat app is a beneficial tool that you can apply to your business to connect to customers and organize data. This is not only used for customer service but also in devising marketing plans. With the automation and 24/7 services that it offers, it does not fail to satisfy both the needs of the customers and the business, itself.
However, creating a bot chat app is no easy feat. If you are planning to make a chatbot that will do everything that you need it to do, you must be smart. Know what bot platform can help you easily create a bot without the need to hire professionals. With Herobot, you are sure that everything will work smoothly. It is easy to navigate and was able to create the best chat app that will work best for your business. Visit our official website to know more about this.
