AI Bots: Is it better rather than asking a Human?

ai bots

With each passing year, the technology keeps on advancing and new developments keep on emerging. Moreover, these new inventions and discoveries are helping people live a more comfortable life. With the help of technology, we were able to be more productive in our work and responsibilities. And with this, one of the trendiest techy stuff that you would meet on the internet would be the AI bots.

Furthermore, inventors are growing and developing more technologies that could help us in our daily tasks and it includes commercial ones. With AI bots, companies are able to expand their business engagements and connect with more people. Meanwhile, customers also find chatbots convenient as it helps them contact a certain company much faster and easier. This proves the mutual impact of AI on both consumers and brands.

ai bots

What are AI bots?

If you still have questions regarding AI bots, let me discuss its meaning and uses briefly. To start, AI stands for “Artificial Intelligence” and it is a computer program that is able to do things that require human intelligence. Moreover, chatbots are seriously useful for various businesses and different careers. As customer support, they are effective due to their lack of personal emotions and issues.

May it is a small-scale or large business, every entrepreneur is all excited of getting their hands on it. This is because of all the good reviews that its users are giving. Not only is it efficient, but AI is also a good solution for cost-cutting in the company. A single AI system can finish a work of ten or more employees without a need for breaks and day off. Moreover, worrying about spending more on graveyard shifts and holiday pays is totally useless.

Advantages of Using Chatbots

Can work non-stop

Unlike humans, AI bots can work nonstop without getting paid for extra hours. Machines don’t need breaks, not like humans. Because it is only a computer system, what you need to worry is only the programming of a chatbot. If you are able to create one without any mistakes, then you will surely have the best experience with it.

Accurate decision making

The complete absence of emotions from a machine makes it more convenient as they can decide on a short time. You will never see an AI bot get easily swayed by abusive customers because it only acts as how it is programmed. Its answers will rely solely on the guidelines and dialogue that its programmer inputs.

Less error

AI bots reduce the chances of error on communication and information in every task. With its high artificial intelligence capacity, it can use all the encoded information on conversations. Moreover, its machine learning capabilities are able to help to adapt to new trends and pieces of information it can gather.

Trendy

Keeping up with the trend is very important when it comes to business. This is because you need to your target customers to strategize more efficiently. Now that messenger applications are widely known to all people, it is very important that you have AI bots for your business.

Connects with the global market

If you are planning on advancing your online business to the next level, you should start focusing on the global market. With AI bots, this will be possible. Unlike humans, you can generate your chatbot with different languages that help you be more accessible by foreign consumers.


Some of the disadvantages of AI bots

High-Cost Creation

Building a bot will cost you much if you are going to hire professional programmers. Moreover, it will take a long time before they finish a perfect bot which will waste most of your time. However, you can create bots fast and easy with the help of good AI bots platform such as Herobot.

Increase of Unemployment

Some businesses and companies are now relying on the services of AI bots which causes the unemployment of several employees. Technological innovations have a nickname “creative destruction” of the employment of some on other sectors. Meanwhile, it will open new opportunities for the employees on other careers.

ai bots

Limited Thinking

AI bots can do what they only need to do, which makes them know nothing about other things. However, they can still adopt through time and experiences with their users. This is possible with chatbot’s machine learning.

Lacks on Creativity

AI is only basing on scripts. It does not really have any ability to generate its own answers unless it has pre-programs that enables it to do so. However, most chatbot platforms are offering widgets and special features which forces the creativity out of bots.

Weighing down

Now that you already know some of the pros and cons of the existence of AI bots, this is now the moment of truth. Is AI really beneficial for the people? Well, it depends on the situation. If we are going to talk about the efficiency of a business and its production rate, then we can say that it is really beneficial. It is due to the automation that chatbots offer.

Meanwhile, it will really be disadvantageous for some employees that are relying on jobs such as customer service and social media management. As AI bots are convenient, some companies tend to disregard the importance of the abilities and personalization of humans.

However, there are still some speculations of commerce specialists. Even if companies lessen their employees, they still need human support for the things that AI bots will not be able to handle. In conclusion, the existence of technological innovations for business is equally important as the service of human intelligence.

What you could get from a good chatbot platform

  1. Easier to connect with. Using chatbot platforms is really easy and most have chatbot supports that you can easily connect with. You do not need to wait long if you have any questions or encounter any problems.
  2. Chatbots are simple to operate. It could have an interaction with the customers as human assistance do. Also, chatbots have unlimited patience, so you could use your time thinking about what you need to ask.
  3. Cost Efficient. Having an AI bots platform around will help you save a lot rather than contacting a professional programmer. Most of them have high rates because coding is not an easy task. However, chatbot creators, such as Herobot, are really easy to use and do not cost a lot.
  4. Cater to User’s Need: Chatbots can quickly evaluate and identify what a customer wants and needs, which chatbots after identifying the problem, they’ll come up with a solution immediately. Moreover, it can answer questions simultaneously for accurate information.

Be with Herobot!

If you are having trouble connecting to more customers on the internet, Herobot is here for you! This AI bots platform is an application that will help ramp up your business in a short period, and it will boost your sales and quadruple qualified leads.

Moreover, Herobot is considered a complete messenger marketing platform that you could find. It will help you grow your business, and it is effortless to use to multiple your contacts and customer’s list by providing you with a complete set of tools which can make anyone into a subscriber.

ai bots

Also, HeroBot will give you the power to create Facebook Messenger bots which can answer the customer’s question and inquiries very well, and it is super easy and free. Having HeroBot part of your business, you will have no regrets and will satisfy you and your customers. It will also provide your customers with an impressive and delightful experience once they use the HeroBot and your company will gain the customer’s attention and trust.

You’ll love using the chatbots because they will provide the answers that you wanted to ask about HeroBot! Look no more, since they are the best and a well-known app that you could undoubtedly make your business successful. They produce high quality and accurate chatbots. So hurry up now and sign up on HeroBot to build a successful business!  

Chat with People for Business with Chatbot

chat with people

Communication between a business and its users is of high importance. This solves problems encountered, clarifies instructional confusions, and answers queries that a user might need. One of the most convenient types of communication is chatting. Chat with people is the term when two or more people participate in the exchange of typed-in remarks or messages over a certain platform most of the time through an online website.

Chat messages are usually short so that the other end can reply quickly. Chatting, in general, has a casual tone into it. It is mostly informal, and that may be the reason that it is the most used method of communicating on the internet. Businesses that communicate with their users have a hard time composing replies to every client that messages them. This is the main reason why businesses use chatbots to chat with people.

What is a Chatbot?

chat with people

An Artificial Intelligence Software (A software that simulates human cognitive processes like learning and reasoning) designed to mimic a conversation using a user’s natural language convincingly through websites, messaging applications, and mobile applications is called a “Chatbot.” Chatbots have many uses, including information acquisition and customer service purposes.

Some Chatterbots (a less known term for Chatbots) use advanced language processing systems that can be hardly distinguishable from a real human, but many less sophisticated ones have a method of scanning keywords then composing a reply with the most similar pattern of words or the most number of keywords matching originating from a database.

Types of Chatbots

Chatbots have evolved to have many variations but can be classified to 2 main classifications. The “Scripted” types are the simplest type of chatbot. This type takes conversations to pre-defined directions because its response to questions asked is programmed ahead, and it is scripted. It cannot improvise at all and mostly appears in chatting apps like Skype or Facebook Messenger. Automation is its only purpose. It is also useful to chat with people in purchasing or flight booking.

The other more complex classification is the “Intelligent” type. This type of Chatbot uses Artificial Intelligence Technology that allows it to supply a more flexible reply to a user’s inquiry. Additionally, it has the ability to “remember” past conversations and use them as a reference to supply a more precise and related answer in future conversations to come. Although this technology is more advanced than the other, it only gives answers and still lacking the feature to lead a conversation or comprehend more complicated contexts.

These are the types of Chatbots that exist today:

1. Personal Bots

A Personal Chatbot provides a direct conversation between a Chatbot and a single user. An example of a personal Chatbot is weather bots situated on Google Assistant and Facebook Messenger platforms.

2. Team Bots

Team bots offer a “one-to-multiple” method of communication. However, this type of chatbot initially problematic for designers because having multiple users involved in the conversation is different from one-on-one communication.

3. Brand/Domain-Specific Bots

These bots are favored when in need of a more complicated service. The “Airbnb’s Chatbot” is a good example of a brand-specific bot. It gives the users notification about discounts, assisting flight bookings, and helping find the best accommodations that suit the user’s needs. It is preferred more than apps because it doesn’t need to be downloaded.

Why should businesses utilize chatbots to chat with people?

Businesses are only exploiting the profitable opportunities that a Chatbot can provide despite the fact that they have existed for decades now. Chatbots are literally everywhere. From messaging apps to company websites, it is proven to be useful and is definitely a worthwhile investment. Facebook Messenger, an online application mainly used for chatting and is associated with Facebook, made chatbot available on their platform. 

Facebook Messenger alone has a staggering 1.3 Billion active users and is on its way to being the biggest communication platform. These many active users pose as an opportunity for companies causing the number of bots to rise significantly. It is estimated that there are 100,000 chatbots actively functioning on the Messenger platform as of 2017.

It is a 233% rise from the 30,000 bots in the platform in April of the year 2016. A big portion of those serves customer service purposes. However, a few of them serves unique solutions, for instance, a chatbot designed to prevent workplace harassment situations. These are some examples of Chatbot Technology’s business applications as they chat with people:

1. Customer Service

A Chatbot can help assist a user with frequently asked questions.

2. Marketing

Understanding customers is a vital part of marketing. A Chatbot can recommend the customer’s preferred products based on their feedback.

3. Sales

A Chatbot is an excellent sale assistant that will simplify first updates and creation.

4. Human Resource

Answering common HR-related questions is boring and is a perfect use of a Chatbot.

5. Support Services

All requests related to facilities can be sent to a Chatbot, and it will also contact users when their requests are achieved.

6. Travel

Flight bookings and accommodation is a task that a Chatbot can accomplish and chat with people. It can also promote places to visit and give travel tips and advice.

7. Finance

A Chatbot can actually assist a user on managing investments, application of loans, and transferring money.

The Business Advantages of Using Chatbots to Chat with People

The world is constantly changing, and user expectation is changing with it. In today’s standards, companies that want to promote their products or services have to have an edge from their competitors. The best course of action is to renovate and improve its business model by introducing new technologies to enhance the user experience.

The number of apps steadily increases and they are treated as disposables. 8 out of 10 apps downloaded are being used only once or twice then deleted immediately. The only exception is messaging apps which consume approximately more than 80% of mobile usage time. The time spent using these apps grew by 394% a year after its initial release, giving businesses marketing and servicing opportunities. These are some of the advantages of having a Chatbot chat with people in your business:

Cost Effective

Using a Chatbot for customer service purposes is far cheaper than hiring an actual customer service employee. That’s why it is ideal to use chatbots to chat with people.

Easily Created

Depending on its intended purposes, a simple chatbot that would be placed on Facebook Messenger can be designed with a little to no background on programming.

Representation

A Chatbot accentuates the company’s image and brand. It is the perfect representation of brand promoting because it always emphasizes the company when it is chatting with people.

Straightforward
chat with people

An optimized Chatbot will mention only necessary details and making it as brief as possible to avoid overwhelming the user.

Automatic

This is the most important benefit of a Chatbot. It can substitute an actual human to perform basic or mundane analytic work.

Precise

A Chatbot is not prone to “human error” because machine-operated systems are always accurate.

Regular

Chatbots are not human beings and don’t need rest. A customer service that is always open is an amazing asset to a company.

Tips in Creating a Chatbot that Chats with People Effectively

Designing and creating a Chatbot is no easy task. Without proper execution, research, and testing, a Chatbot may become useless. This may have minimal damage to the company, but it can positively affect its branding. Here are some tips on creating an effective Chatbot:

Give it a Personality

Your Chatbot needs a personality to add an extra “human” feel to it and to better understand the user’s behavior. Its personality should be fun and engaging to maximize efficiency. To chat with people effectively, a chatbot must be as human-like as possible.

Provide Waiting Time

The conversation sounds more natural by a waiting time because, in a real conversation, response time is very irregular. People seldom respond immediately after receiving a message. Providing a waiting time allows the user to digest the information provided by a Chatbot.

Perform Testing

If you are still skeptical about your Chatbot’s effect on users, you have to create multiple variations of your Chatbot and measure its results. Identify the version with the best results by comparing results.

Produce Short Content

A long text may be overwhelming to the users and can make them uninterested. Therefore, Chatbot should provide a minimum amount of text. But if it is unavoidable, emojis are excellent in breaking up a long text.

These are just some of the features that a smart Chatbot must possess.  It is advisable to continue optimizing your bot depending on user feedback to come up with better results.

Chatbots that Actually Help

If you are thinking of investing in a Chatbot, then you’re on your way to success. In fact, Chatbot can help you achieve your goals and increase profits. Let your business reach more and chat with people in the different parts of the world. The most reliable and effective bots are in Herobot. At Herobot, we want nothing more than to help you succeed in your business and provide you with the best Chatbot suitable for your business. Visit us at https://powerpres.com/ for more information.