There are a lot of businesses scattered all over the world. Some of these businesses demand more proficient feature that can deal with customers with professionalism. And that is why these businesses prefer having chatbots for customer support. Just like a human’s gender that separated in two, which is a boy and girl, the chatbot also has two kinds. One is the text messaging chatbot, and the other is the voice-activated chatbot. But for this article, we will discuss more of the text message chat bot.
Chatbots is a computer program that conducts a conversation via text or voice messaging methods. These systems have become amazingly precise in determining the context of text request and responding in a human-like way. The most significant difference between text messaging and the voice-activated chatbot is the way they interact with users. The text-based chatbot exists on different kinds of the messaging platform and allows the users or the customers to interact with these chatbots via text messaging methods. Text messaging chatbots understands the short form of words or even typos.
These type of chatbots are merged with SMS, Social Media, or Emails and are believed to be the most convenient form of chatbots. These chatbots are commonly used among all kinds of business. Both text and voice messaging bot are capable of helping the user in their queries. They can also work on mobile and other devices. But what is more useful of the two? They really are both useful in any kinds of the situation, but it also depends on how the users will use these applications.
Why is text message chat bot suitable for any kind of businesses online?
The world is constantly changing, And the competition between companies is getting fiercer and fiercer. Companies nowadays are focused on their online marketing to connect with people all over the world. Companies want to easily sell their products via online marketing to gain more subscribers and stand out of the crowd. The best way to do that is to improve their marketing advertisement experiences. For them to have a great experience, they need better customer services, and that is why chatbot is created. Furthermore, text messaging chatbots are the most common customer service support in the business. In this article, we will discuss why text messaging chatbot is suitable for any kind of business online.
Acting as an intelligent virtual assistant, these chatbots ask for the user’s qualification questions and create a lead is their CRM forms or human required. The chatbot provides much more flexible responses to the customer’s questions. These bots also learn from each conversation and use that experience to respond to future questions more accurately.
Text messaging chatbot does not require an expensive tool for their system. And that is why they are much more suitable for small business than the other types of chatbots.
Not all of the technological devices have their own sound sensors. Sometimes, some of these devices do not have their own microphone, which leads to the disadvantage of the so-called voice messaging chatbots. On the other hand, most of the devices use keyboards to input text messages in devices. This is why it is better to have these kinds of chatbots. Text messaging chatbot is also considered as much more effortless and effective to use.
Text message chat bot vs voice-activated chatbot
Both Text and Voice Chatbots have their own pros and cons, and both of them needed a device to be used by the people. They may even similar to their interfaces. With this kind of similarities, people would think that using simple voice command is much more easy to use and favorable. People also said that this type of chatbot could save much more effort from a person. However, some of these voice-activated chatbots do not really understand whatever people say with wrong pronunciation and just give any random suggestions with whatever the customer said sounds-like. This kind of scenario is one of the most significant disadvantages of a voice-activated chatbot.
Unlike in text messaging chatbots, when a person inputs a text in a chatbot message dialog box even with few typographical errors can it can lead to the answer the customers needed. When it comes to resources and budgeting, voice-activated chatbots is too much expensive than the text messaging chatbots. Why? Because voice chatbots require more sensitivity tools than text chatbots. And as discussed above, developing voice chatbot is much expensive task. This is why this kind of app is not suitable for businesses that face budget constraints. But with these two combines, the chatbot application can make the biggest profit in a technological software company.
Text message chat bot as personal assistants
Herobot platform develops an app that can serve as a personal assistant. Implementing these kinds of chatbot means saving of cost for customer service. These text messaging chatbot can handle customers’ dozen of times cheaper than the other kind of customer service support. Text messaging chatbots as a personal assistant can work 24 hours a day, seven days a week, and a year and are focused on their user or customer. It can also be their informant buddy or partners when the customer wanted to. In addition, it reduces the number of queries of the emails that a customer has. Other of its benefit is that it includes the improvement of customer experience and customer engagement. These personal assistants reduce the gap between in expectations of the customer regarding their services and the ability to deliver customer care at the appropriate level.
Text messaging chatbot experience
The first time the user uses this kind of application, they will be interested. Why? Even though chatbots are a computer program, they can also act like an average person with the face of a robot. Upon having conversations with these bots, the user will be entertained as these robots achieve resolving the user’s problem issues.
In addition, these chatbots provide users to get numerous business manual or tutorials to make their companies grow bigger and better. Having these bots is like having your own friend. A friendly robot talking to you helps relax even more and ease your body while sitting in your couch and drinking hot coffee. Not only just resolving the user’s issue but also teaching them, Text messaging chatbot could give personal advice if the user asks for it. Moreover, it is not just that simple advice but more one productive and educational advice. This chatbot even serves the user like he or she is their master.
Create a messaging chatbot using Herobot platform
A lot of people dreamed about creating their own chatbot. Chatbots are computer programs that communicate with people through the use of Artificial Intelligence. And creating chatbots is now possible because of the Herobot Chatbot platform. Herobot is the most complete platform for messenger marketing on the net. This platform also provides a massive number of pre-made messenger bot for facebook, intended for business. Here is the list of Herobot platform’s service offers.
1. Generate Funnels
This service is for lead generation users that have a lot of interactive app integrations and widgets, as well as conversion trackers.
2. Management of Agency Clients
Agencies are provided of excellent growth tools, detailed analytic reports, and user administration.
3. Chat broadcast
With almost 85% open rate, Herobot enables the user to send notifications, promos, update, and other information through facebook messenger.
4. Improve Advertisement
Modify ads for instant capture of lead follow-ups is one of the Herobots abilities.
5. Contact List Expansion
A load of lead magnets such as check-boxes, scan codes, buttons, sales funnel and landing pages is the contact list that Herobot can provide.
6. Comment Response Automation
AI-engine of hero bot help this platform to be able to reply, tag, and send private messages automatically, both in Facebook and Instagram comments.
7. Live Chat Override
Herobot features allow the user to override their messenger bot when needed immediately. Therefore, the user can provide their customers with seamless communication.
Herobot helps you to create quizzes and automatic contests integrated into the user’s Facebook bot for effective promotion.
9. Audience Segmentation
Herobot allows you to segment your audiences based on their interest or demographic factors. This will, therefore, allow you to qualify them depending on how you want it.
10. Get quality leads notifications
With Herobot, you can receive alerts for each leads captured with your messenger bot. Alerts can be received through SMS, Slack, email, and other customized apps.
11. Social Media Posts Scheduling
One of the latest features of Herobot is social media posts scheduling. With this, you can create posts on social media networks like Twitter, Pinterest, Linkedin, Facebook, and Instagram, which will go live based on the schedule you set.
Here now you have it. Herobot’s platform will give you high-quality services that no one other platform can ever replace. Come! Visit HeroBot now and start creating your own chatbot venture.