10 Ways that Messenger Chatbot Greatly Changes the Business World

messenger chatbot

Messenger Chatbot is another breakthrough in today’s innovating trends when it comes to business. Since their introduction in the year 2016, chatbots have proven to bring significant impacts on entertainment, communication, and most especially on various fields of businesses. It helped business owners provide excellent customer services, as well as expand their businesses by growing customer base.

What is a chatbot?

As defined by Techopedia, A chatbot is an artificial intelligence (AI) program that simulates interactive human conversation by using key pre-calculated user phrases and auditory or text-based signals.

Bots we know today started in 1950 with the idea of the Computer Scientist Alan Turing. He asked the question, “can machines think?” and then developed the Turing test. He theorized that there is a high possibility wherein humans won’t be able to distinguish a mechanism in a conversation which only contains text. In the Turing Test, Alan Turing challenged other computer scientist and some of his students to create a machine that could think the same way as humans. Or at least a machine that can’t be distinguished by humans.

In 1966 the first thinking machine named ELIZA was created. It has then set the basis for building chatbots that are being used today, such as specific phrases, keywords, and pre-programmed responses. After ELIZA, other bots have followed such as PARRY, Jabberwacky, ALICE, and Dr. Sbaitso.

In 2001, SmarterChild was introduced. It was considered as the predecessor of Apple’s Siri, Samsung’s S Voice, and Amazon’s Alexa. All this said bots don’t just give fun conversations, but also play music, search the web, and compose a message, depending on what the users want.

messenger chatbot

Nowadays, business owners started to include chatbots on their websites. And in the year 2016, Facebook introduced a messaging platform that supports the use of bots. It enabled developers to create bots that will interact with thousands of users of Facebook.

Where is Messenger Chatbot Used?

There are a lot of chatbots existing as of today, which have several different purposes. With its integration to the Facebook messenger, thousands of users use messenger bot in many different ways. Here are some of the top uses of messenger chatbot:

1. Suggesting Products

All customers know that they want something but can’t think of a specific product in mind. Messenger chatbot can be used to suggest customers certain products based on their preference in terms of brand, material, and color, also considering their budget.

Let’s say a customer wants to buy a watch, but can’t decide what to purchase. The customer can talk to a messenger chatbot and type the description of the watch they want. The messenger chatbot shall then show the customer options of watches that are relevant to what they want.

2. Give assistance in terms of Finance

To make it clear, messenger chatbot won’t give you actual money. However, it can help you track your investments and your personal finances. It can notify users regarding the latest news about the stock market, as well as to help make trades. In addition, even some banks today created chatbots that enable users to check their bank accounts and even their latest transactions.

3. For travel

There are a lot of chatbots today that can be used when you want to travel. These chatbots can show you several tourist destinations around the world. In addition, some chatbot can enable you to book flights and find places for you to stay.

One messenger chatbot for traveling to check out is the Hipmunk. All you have to do is send your location, and it shall show you all the destinations near you, or even international destinations if you wish.

4. Tracking Flights

After finding an ideal place to go to, there are chatbots that can help you to find and track flights. These chatbots shall give you options for flights where you can compare and select the most appropriate flight based on your budget and schedule.

5. Order foods

Chatbots can also be used to order foods, such as pizzas, burgers, and other more foods that you are craving to eat. All it takes is one conversation with a chatbot and just wait for your order to be delivered.

One excellent example of a messenger chatbot where you can order food is the Domino’s chatbot. It allows you to make your own pizza with just simple clicks, or order pizzas on their standard menu. You can now satisfy your cravings without the hassle of going out.

6. Productivity

There are chatbots that can help you in terms of productivity. These chatbots can remind you of the tasks you need to do. You just simply type in the thing you need to be reminded about and set a specific time. Some chatbots also provide services wherein you can track your schedule and even set-up meetings.

There is also a messenger chatbot which enables you to print documents with printers that are connected online. Moreover, there are also chatbots that can help you find your most-awaited dream job. Very convenient, isn’t it? You can now be the most productive person you could ever be.

7. News

Chatbots can also bring you the latest breaking news, not only in your country but international news as well. In addition, if you subscribed, these chatbots will send you articles, stories, and headlines which are relevant to your interests. You will be regularly updated and won’t miss any important news happening around you.

8. Finding Music

messenger chatbot

Chatbots not only can inform you of the latest news but the latest music as well. Chatbots can keep you updated about everything inside the music world. You can build your playlist, find new songs, and know the details about your favorite singers and songwriters.

One interesting messenger chatbot for music lovers is the Scope Bot. Scope Bot enables you to search for a song just by typing in a part of the lyrics that you remember. Results will be shown to you together with the title, singer, release date and the recording studio. If the song is not the one you are searching for, you just type “wrong,” and it shall show you more results until you find the right one.

9. For amusement

There are lots of messenger chatbot games in which you can play in times of boredom. Whether you want to play as a detective, soccer player, or even mage who wants to slay dragons, there is a gaming messenger chatbot for you. These chatbots are the perfect instrument to pass the time, in addition, will offer fun and amusing conversations. There are also chatbots which helps you to connect with the right person and may help you find your true love. Interesting, isn’t it?

10. For Business

This is now the latest trend and by far the best use of chatbots. A lot of businesses now use chatbots to provide better customer services. Chatbots allow businesses to have a deeper connection with their customers, in addition, chatbots enable business owners to attract more potential customers.

There is indeed a lot of use of messenger chatbots. The list above is just the most important use of chatbots in our life, and there are even more purposes where chatbots can be used. Want to start exploring chatbots? By clicking here, we will show you a list of best chatbot of Facebook messenger that might interest you.

The Perks of Using Messenger Chatbots in Business

As indicated in the list above, the best use of chatbot nowadays is for business use. Especially now that Facebook supports the use of chatbots, business owners find it a lot easier to connect with consumers. According to statistics, there is a total of 2.38 billion monthly active users of Facebook worldwide as of today. Imagine getting at least 3% of those monthly active users as your regular customers. You would already have more than enough customer pool to bring your business to the top and make it last for ages.

With the use of Facebook messenger chatbot, you can boost your marketing strategy significantly. Moreover, you can provide better customer services, as messenger chatbot can respond to the customer in an instant. If a messenger chatbot is designed properly, you will be able to save a lot of money, as well as maximize your time to attend more important matters of your business.

Messenger chatbot can work tirelessly and interact simultaneously with several different customers at the same time. Chatbots are immune to diseases making them a 100 percent efficient worker. Furthermore, creating a personalized chatbot shall engage customers in more interesting conversation, making them more interested in your product. Chatbot shall retain all your current customers and acquire more potential customers as well, giving you more opportunity to increase conversions.

messenger chatbot

As of today, chatbots prove to be very beneficial to businesses. Surely it will bring more advantages and become an essential component for every business in the future. Now is the time to start your business venture with your own chatbot. Unsure where to start? Don’t worry! In Herobot, we shall guide you in every step to building your own messenger chatbot that will outrank your competitors and bring your business to the top.

How Digital Assistants are Created in a Chatbot Platform

chatbot platform

Have you ever tried to build or designed a house? Building a house is just like creating your chatbot by using a chatbot platform on the internet. When you are building your own house, you need tools and equipment to build a strong foundation for your house. Early 2016, people are captive with the introductions of the very first wave of Artificial Intelligence-power machines in the form of chatbot applications. Social Media platform allows AI-developers to build a chatbot app for their brands and services for promotional advertising.

In addition, these chatbot applications could also be useful in carrying out their daily actions within their messaging platform. Moreover, People gets excited with the release of the chatbot applications because of its various ways on how they can communicate on their brand’s customers. AI-development became more and more exceptional as they come along with the flow of advanced technology.

chatbot platform

Chatbot applications are built in an Artificial Intelligence chatbot platform. A chatbot platform is where you can develop your conversational chatbots app. Applications that can help you in providing the best support to your customer service that could also reduce the customers waiting time by providing an accurate answer to frequently question automatically. Especially, these chatbot platforms include an API with a conversation flow editor that helps you to make a chatbot act just like a professional human agent without requiring technical expertise.

Platforms also have built-in CRM, real-time insight, and machine learning that can make a chatbot app smarter and faster to function. Platform upgraded its system and made every chatbot app suitable in any technological device. Also, these platforms feature a code editor, visualization, and live debugger and a lot more so that chatbots can assist you in growing potential audiences.

Different Types of Chatbots

There are lots of different type of chatbots. Here we’re only going to discuss two types of these chatbot applications that came from a chatbot platform. The Keyword-based chatbots function just like-old fashioned search engine. People input their data, and these chatbot apps match the inputted data with a pre-loader response. Also, when you are using this type of chatbot app, it can give a link that could help you in solving your problem.

One of the advantages of using this kind of app is that it gives you numerous control over your business’ automated messaging. However, their features are finite. Keyword-based chatbots won’t recognize misspelled or slang words. Furthermore, these keyword-based are only applicable in their context. For example, if a user typed “book a hotel room,” then the chatbot will more likely respond with books about the hotels.

And the other type of chatbot is the Natural Language Processing Chatbots. A Chatbot that runs by this Natural Language Processing is the most precise and useful app a customer service can have. Natural Language Processing allows these chatbot applications to understand and instantly respond accurately and appropriately. Mostly, business owners use these kind chatbots nowadays for they can be useful in several different ways. Why? Natural Language Processing helps the chatbot app understand what customer says.

In addition, it offers greater savings and advantages when it comes to costs. With the help of Natural Language Processing, chatbot apps provide immediate assistance. Also, this makes the chatbot more efficient in their services. Moreover, this Natural Language Processing is the key to creating astonishing chatbot applications. A combination of Artificial Intelligence and Natural Language Processing technologies can provide a better understanding of a customer with their human-language.

Turing Test and Artificial Intelligence

Turing test is a test for the computer’s Intelligence. A test requires human that are unable to differentiate machine from another human by using the response to the questions that are put to both. Furthermore, this test usually involves with a person and the one that interrogates. Speaking through a digital interface with various entities, hidden from view.

In essence, the interrogator sits alone in a room with a keyboard where the question can be entered. The written answer will be available to the interrogator. And after a few minutes or so of interrogating, the interrogator would declare if the individual is a human or an artificial. However, if the individual were declared a human but were, in fact, an artificial, then it would have passed the test. This is how Turing Test works.

Nowadays, Artificial Players would almost beat a human player. It is not that artificial players are better than a human being, but geniuses or professionals developers program this artificial player to be the best competitors. The best example is the Chess Game application. The Artificial players calculate the chance for the best moves in order to beat the human player.

chatbot platform

AI-experts develop this kind of AI program so it will give a challenge when it comes to playing the game with or without the internet. This improvement surprises humans. It heats up that these AI players could challenge humans in an authentic way and is becoming a philosophical issue. The most significant reason why developers create AI players is to make people improve their selves on their own. And just like these artificial players, the chatbots that came from a chatbot platform could also compete with their users on how they are intelligent.

Human Intelligence

Intelligence is described as a general mental ability for learning, problem-solving, and reason. Moreover, Human Intelligence is the knowledge of humans being that are marked by a high level of self-motivation and self-awareness. Furthermore, Intelligence can be measured by the standardized test and obtained scores that predict numerous social outcomes, including educational, job performance, health, and many more.

An understanding of brain mechanisms underlying the general mental ability that could provide societal benefits and significant individuals. Some people have enormous difficulty in deciding when it comes to solving their problems. Additionally, most of the people let the problem bother them instead of solving their problems. This situation occurs when a person doesn’t know how to solve their problems. They could not focus on the solution and gives too much attention to doubting their selves. This kind of negativity affects their daily living continuously and buildup unsolved problems that provoke more profound disappointments.

Luckily, with this kind of situation, there is a digital assistant that might help people with their problems. Yes! You are thinking it right. They are a so-called chatbot. As discussed earlier, their chatbot is programmed to accurate answer the people’s questions appropriately. Moreover, these chatbot applications that are built in a chatbot platform can also be you informant. These applications are made to prevent the worst-case scenario when it comes to their users.

Most of these chatbot applications prove their technological abilities. It may not solve people’s problems, but it could lessen the difficulty of a situation. Encouraging people is one of the best abilities that chatbot applications have. Not only these chatbots will provide an accurate answer but could also give more suggestion regarding the user’s questions. Lastly, chatbots are now the most significant technological advancement in the app market.

chatbot platform

HeroBot: Platform That Develops Chatbots in Different With Other Platforms

Technology conquers the world. It is available everywhere, even in a small object a person could ever see. This is what makes the programmer become interested in developing such applications that can make human’s daily lives better. In addition, many applications are now available on the internet. Different programmers, different application, and different purposes. But what truly do people need in an application?

Artificial Intelligence is one of the essential apps that continues to develop and improve today. And chatbots are the applications that come along with the concept of Artificial Intelligence. Do you ever wonder if you could have a chatbot as your friend? A chatbot is exceptional in various ways. Moreover, with the advancements of modern technology chatbot platforms are being updated and upgraded its feature more often weekly — obviously, the better the platform, the greater the chances of success in building chatbots applications.

How Herobot can help you to be competitive

Competition in app markets is getting fiercer. Various application platform wants to be on top of this competition. And HeroBot is one of those platforms that can compete with other platforms. But what makes the HeroBot platform different from the others? HeroBot is a developing platform that builds an intelligent platform. It has all the component that is essential in creating a chatbot app. Moreover, this user-friendly platform very simple, and you can create a chatbot with a simple drag and drop, unlike other platforms that have a lot of processes. More importantly, is the HeroBot provides all the tools and equipment that can make a big difference with a chatbot that the user will make.

It will also help the user by proving the guidelines for creating their chatbot. So what are you waiting for? Come and visit us on our website. Click this link, and together we will make a difference in the revolutionized modern technology. Every day is a chance to improve, and by using HeroBot platform enhance your creativeness for this will lead you to a better future of yourself.