The Voice Recognition Technology behind Talking Bot

talking bot

AI chatbots and voice recognition technology are seeping its way to the digital trend in such a fast pace. These days, artificial intelligence chatbots do not only apply to the gadgets we have but, the current market is also adapting it for customer service. Chatbot therapists, chatbot shopping aids, and chatbot weather forecaster are only some of the examples of AI chatbots. Not only that chatbots can reply to your messages, but they can also talk to you in your native language. Such bot is called talking bot.

A talking bot is an AI chatbot infused with voice recognition technology. Combined with the power of natural language processing, such bots respond to customers based on their understanding. Through voice recognition systems, conversational bots are able to respond to user’s questions and execute user’s commands. This digital advancement proliferates in the market in every way we can imagine.

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Anatomy of a talking bot

Artificial intelligence is the brain of conversational bots. This brain makes it possible for a talking bot to respond in a way that a real-life person does. Because of this technological lift, customer service has been more efficient. The artificial intelligence in bots makes computers do things that humans can. But, aside from AI, there still are some sciences behind this friend of ours.

Natural Language Processing (NLP)

NLP is a field of computer science, artificial intelligence, and information engineering that is responsible for making interactions between machines and humans possible. Particularly, natural language processing is concerned with how computers process and analyze large amounts of natural language data. This is also applied to talking bot or conversational bot.

The objective of NLP is to read, decipher, and understand human language in a valuable manner. Amazon’s Alexa, for instance, is powered with NLP to understand its user’s command and then fruitfully responds to it. Without this AI subfield, a talking bot will not be able to differentiate the difference between “hello” and “goodbye” and will not be able to respond to conversations meaningfully.

Voice Recognition Technology

Voice recognition is another field of computer science that is concerned with designing computer systems that can recognize spoken words. Speech or voice recognition is the ability of a machine or program to interpret and carry out spoken commands. This technology allows its users to do hand-free simple tasks. For instance, voice recognition on chatbot involves voice dialing, speech-to-text processing, and home appliance control. Using this technology, a talking bot interprets a string of words into a meaningful phrase and then identify its intent.

Customer service in the current market

You may be wondering how voice recognition technology is used by the current market to leverage their customer service. Well, there are a lot of brands that tried using a chatbot to increase their engagements. Amazon’s Alexa, for example, has been the entry point of a brand that wants to get in the trend of talking bot. The voice recognition feature of a conversational bot is fundamentally re-shaping the current market in a way that increases their customer service. To prove this, reports say that voice recognition platforms had only a word error rate of five percent.

Since today’s technology is continuously working on perfecting voice assistants, a large number of companies are trying to provide their customers intelligent and state-of-the-art conversational bots. Instead of human aids, brand customers converse with bots, so they do not have to get on hold until a human agent is available to talk to them.

How to use voice recognition to enhance the brand experience

With the vast technological advancements today, brands and companies are using it as their weapon of marketing. It has been proven that using the latest technologies like talking bot increase customer satisfaction. Furthermore, the latest technologies are now called as the future of marketing. Well, the world of artificial intelligence is developing in a fast phase so, here are some proofs for this claim:

Voice recognition changes the customer experience

To put it simply, consumers do not want a large number of answers to their questions. What they want is “the answer.” By using talking bot technology, brands provide customers with the simplest and most useful answer that they need. In this way, brands make it easier for their customers to get their needs in a short span of time. In addition to this, a chatbot can handle a vast number of queries all at the same time. Such power enables users to get real-time answers without waiting for a live agent to assist them.

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Bots make getting customer preference easier

Conversational bots are able to know what their customers prefer by simply giving them choices and asking them which they prefer. After the choosing and picking process, the chatbot will be able to recognize the preferences of its customers and finally will offer them the products or services that will suit these preferences. Additionally, bots can remember a consumer’s preferences so that when they come back, the talking bot will instantly send them services or products based on their previous conversation.

Conversational bots make conversing to customers more comfortable

There are consumers that do not feel comfortable talking to live service providers. When such a thing happens, conversational bots step into action. Customers will be more at ease to tell confidential information since they know that they are not talking to real-life people who can spill the information they share. Additionally, bots can store information and data for future use, so when the customer comes back, they do not need to do a repetitive question and answer portion about their preferences.

Examples of a Talking Bot

Businesses always want to be in the trend since they know that being in the trend will be their edge in the battle between brands. Moreover, the rise of conversational bot became one of the fastest-growing customer service providers for businesses because they can make conversations with a lot of people simultaneously. Here are some examples of bots that will make you want to have your own talking bot for your business.

Amazon’s Alexa

This digital friend of ours is one of the most useful conversational bots by various companies. Developers created Alexa gadgets like Amazon Echo and Amazon Echo Show. On the other hand, there is also an Alexa for Businesses. This chatbot enables companies to use Amazon’s virtual assistant in order to finish more tasks. In addition to these, Alexa also has a lot of skills that enable more efficient customer service. For instance, you can ask Alexa to manage your emails for you. In this way, you can save more time for other, more important tasks while Alexa takes care of your messages.

Apple’s Siri

This voice-controlled personal assistant has been around for some years now. Siri interacts by talking to its user in such a way that a friend does. The user can ask Siri questions, make her execute commands, or help find what you need, hands-free. Moreover, this Apple personal assistant has access to every application you have on your iPhone, mail, messages, contacts, maps, and dialer, for instance. Siri can give you personalized results with its numerous capabilities.

Baidu

This digital assistant is more like the Google of China. Additionally, Baidu is China’s biggest search engine. The software understands both English and Mandarin. How? Well, this digital assistant uses Deep Search 2, which is a software that is developed in Silicon Valley. Because of this system, Baidu was able to learn and understand words by listening to recordings and reading their transcriptions simultaneously.

Google Assistant

Google’s chatbot was an extension to Google Now. But, while Google Now was not available today, Google Assistant still lives to aid its users in various tasks. Additionally, Google Now supports both text and speech commands. By saying “Okay, Google’’ or “Hey, Google,’’ the user will be able to wake Google Assistant up. You can connect voice assistant to smart homes and devices so users can turn on and off appliances hands-free. Also, Google Assistant can access applications on your devices such as your calendar, music, and reminders. It can also search for weather forecasts and news online.

With the continuous integration of technology into our daily lives, it is important to use it to our advantage. Businesses, for instance, can use a talking bot to increase their customer engagement as well as to build better customer experience. By doing this, they can build loyalty among consumers while providing what their customers need in the fastest possible way.

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Moreover, consumer preference change over time. They want answers to their queries in the fastest possible way, and having a bot for your business will help you give the fast service that the customers need without having to hire more people for your business. You see, bots really are the future of marketing. 

If you are in need of a conversational bot for your business, HeroBot is here for you. Contact us now to get the bot that best suits your brand.

Best Chatbots in Free App Marketing

free app marketing

You might have already faced fierce competition if you started your own business. If you want to stand out among your competitors, you have to follow some free app marketing strategies. This can guarantee smoother business transactions and better communication with your customers.

Free app marketing is about the interactions with the users through their entire lifecycle. This starts from when they heard about your business until they become a regular and loyal customer. In order to make this useful, you have to figure out who will be your target audience. Moreover, you have to know where to meet these persons and what they expect for your product or services. The effect will be a lot stronger if you are able to capture what your target audience wants.

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Knowing about your competitors will help you improve your process. It can also distinguish your business from competitors and navigate challenges in your market. Moreover, you, as the owner of your business, have to determine your main advantage and try to enhance them.

Free app marketing strategies

The most common question marketers will ever encounter is how to market their products or services. Working with a mobile chatbot has given everyone a unique opportunity with hundreds or thousands of business workers and customers. Many of them have shared investing a significant amount of time and money in creating a chatbot. This way they can upgrade their business to the best it can be. So, to help you handle the landscape of the chatbot app marketing, we present this article. Here are some free chatbot app marketing strategies that are proven effective.

1. Know your Target Audience and Competitors

If you don’t know the benefactor of your chatbot app, creating a free marketing app would be useless. You will be needing to know your customers’ demographics. You also have to understand the age, lifestyle, and any other factors that a potential target audience has.

Not only should you know your target, but you must also have knowledge about your competitors. Knowing them will help you improve the process of the system. It will also good for navigating challenges in chatbot app marketing and distinguishing your business from competitors. With this, it will be easier to identify the strength and weaknesses of your competitors. Your free marketing app should also be better than the alternative mobile app landing pages that keep the readers informed in a creative and unexpected way.

2. Focus on the Key Performance Indicator’s specific to app marketing

Setting up goals is very similar to marketing campaigns. Your goals should be more realistic, measurable, and time-bounded. It is the perfect tactic, along with the app-specific nuances, to reach your objectives.

 The company’s chatbot app development team should focus on the significance and benefit of these KPI’s in your marketing plan. Additionally, it is essential to understand how these goals serve the objectives of the company. So, in that aspect, your chatbot app marketing goals should closely coincide with the goals of your marketing strategies.

3. Dedicate the resources your chatbot app deserves

Nowadays, marketers focus on their mobile advertisements. They dedicate a large percentage of their marketing budget to this tactic. In the era of technology, apps are a powerful marketing tool. Therefore it requires a higher allocation of marketing resources.

Mobile Marketing Association studies the marketing effectiveness of mobile apps. According to them, marketers should be spending more on their marketing budgets on mobile. Once you have collected your marketing budget, you then need to plan on how the budget will be used for your marketing app. The promotion and advertisements for products or services should be creative and engaging at the same time.

4. Ensure your chatbot app delivers the best experience

In the past, business relies mostly on printed ads. However, nowadays, such means of advertising might be boring. With a chatbot, you are convincing and selling your products to the consumers based on the experience that your chatbot provides. And, more importantly, how the experience is entirely different and superior to the other experience that customers previously had on traditional marketing. The strategy of marketing the experience has caused customer experience to become more convenient across every industry.

5. Make timely improvements

Measuring areas of traditional marketing is a lot more different from measuring the success of free app marketing strategies. Mobile technology is new and developing rapidly. Therefore, this means that the best of today may not be the best for tomorrow because there will most likely be a more effective and efficient way to relay information.

And now a lot of companies apply traditional marketing measurement tactics to the chatbot app. It is much more valuable use of time and resources to research new techniques and compare them with your current practice.

6. Artificial intelligence in the app marketing

Traditional marketing is a wide-ranging category that includes many productions of advertising and marketing. Traditional marketing applies the selling of the product or service as a part of an advertising strategy. HeroBot will help you build your chatbot for your effective free app marketing strategy.

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One of the convincing benefits of having a chatbot for marketing is that the consumers will understand more the potential that your business has to offer for the people. Bot advertisements can rapidly make your business more accessible, overrated, and easier to purchase. Therefore, this means that it is easier for marketers to find target customers even just by reaching in people’s social media accounts.

HeroBot will certainly help you build your chatbot, which will surely provide promising results. Chatbots are currently are more capable than an average agent representative.

App marketing conclusions

If you believe app marketing can’t get any greater or better, then think over and over again. A lot of businesses have begun to purchase the most technological trends like chatbots. This technology allows brand too effortlessly to obtain target audience like millennials. Chatbots can be a great tool for increasing and boosting the efficacy of the app markets. These recently attain conventional popularity, due to breakthrough and development in technology surrounding chatbots. Because of this kind of app, the markets remain the most successful and powerful marketing in the digital world.

It is beyond evident, at this significant point, that mobile is a demanding component of the marketing mix and success of the company. Thus, they have to move beyond the mentality of having an app for further understanding of the impact that they can have on active brand awareness, increasing revenue, and traffics of the stores. And now the best and the brightest app just like artificial intelligence such as online chatbots in free app marketing are going to be the one willing to go all in and dedicated the necessary time, effort and cost towards developing this strange environment of the furthest extent.

What makes the HeroBot’s rating high in free app marketing?

People now heavily depend on advanced technology devices when it comes to solving their problems. Luckily, things have become much easier with the release of these chatbot apps. However, there’s a lot more improvement and changes with these technological application’s advancements. The HeroBot platform assumes a certain familiarity on the internet. Users can expect that HeroBot will help them all the way through their chatbot making ventures.

In addition, people considered HeroBot as a real hero, because this chatbot-making platform makes peoples’ life a lot better and convenient. HeroBot has been designed to allow for the future extension of functionality and to a corporation to become more efficient and cost-effective. And because of its potential, HeroBot becomes popular and is also considered as a great indication of a business’ success. People happily find everything they need in the contributed work of artificial intelligence.

HeroBot Online platform

HeroBot Messenger Chatbot-creating platform is the future of digital marketing. Basically, it is an online platform that enables users to build their own chatbot without the need for complex coding. HeroBot will help you build an AI chatbot that has the direction of various commands and much more like a natural sound conversation with your customers.

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With the complete set of tools that can convert anyone into a subscriber, HeroBot makes it excessively easy to grow businesses’ contact and customer list. HeroBot has the chat broadcast that sends pieces of information, notifications, updates, and promos in Facebook Messenger with 85% open rates. By creating conversion funnels, HeroBot’s lead-generation user flow with the interactive widget, app integrations, and smart conversion tracking features.

This app also has agency client management that has unlimited pages, ultimate growth tools, user administration, and exclusive analytics reports for agencies. Chatbots have their pre-made bot template just like HeroBot for every business vertical.  Herobot’s platform comes with tons of pre-made facebook messenger bots literally for all business verticals, so that the user doesn’t have to lift a finger.

For a small amount of investment and free app marketing, the user can get an excellent solution for generating high-value customers for their business. Also, with the features of a familiar interface and a user-friendly app, HeroBot is impressive and knowledgeable for getting the customer’s issues resolves, or a question answered.  So what are you waiting for? Get in touch with us and learn more about HeroBot by clicking this link.