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Frequently Asked Questions

A bot is a a series of automated conversations that can answer common questions from your customers over your website or Facebook Messenger. This could be to explain what your product or service does, gather information about the customer, deliver helpful content, or nurture them towards a sale.

HeroBot bots allow you to automatically welcome new users, send them content, schedule messages, respond to specific keywords, send followups via Emails & SMS and much more.

Every day it’s becoming harder to reach your audience. People open less email and social media is so noisy your organic reach is often less than 2% of your audience. Facebook Messenger bots solve this problem by providing personalized and automated conversations with your customers. It is real-time, interactive, and has 80 to 99% open rates.

You’ll need an existing Facebook Page and administrator rights to manage it. After that click on the “Get Started Free” button at the top of the page.

While you need a Facebook Page to get started, Your HeroBot bot is not restricted to just customers on your Facebook page. Anywhere your customers can click a link – your Website, in an email, on a QR code, etc., you can launch your HeroBot bot and start a conversation.