Female Chatbot and Highly Effective Perks of Utilizing It for Customer Service

female chatbot

Chatbots continue to grow and develop its popularity. Many people are expecting it to infuse with the majority of businesses in the near future. This serves a good promise for an excellent customer service experience. This application holds a significant part in making differently fantastic customer service experience. It is not just for the customer’s easy access for their FAQs. More that that, female chatbot improves the company’s reputation of being responsive and engaged to their clients.

female chatbot

More importantly, chatbots have the ability to cut expenses of businesses. Instead of hiring people, you can utilize a computer program to take account on client’s questions. After all, people design bots to make things easier for humans. Moreover, here comes the female bots, which gained its popularity and has been in use by several large banks and other industry as their automated digital assistants during the reign of chatbot.

Earlier, the avatar and images of an automated messaging service look like a robot. As time goes by, their avatar and photos look like real customer service representatives. They are also distinguished by gender and even have names. Big time companies like Amazon has Alexa, Apple has Siri, and Microsoft has Cortana. Notice that they seem to choose and prefer women names. Why is that?

Female Chatbot: Should Chatbots be Female?

We are not imposing rivalry between male and female. Before we know it, there is always gender bias in every single situations and scene. Moreover, chatbots are programmed and designed for quality customer service experience. They are not real people; therefore, envy and rivalry is not part of their vocabulary. Moving forward, what is with women names that make chatbots more beneficial for businesses? Why companies prefer girl names for their bots? More importantly, does it affect the user’s perspective on the messaging bot? That is what we will find out.

The notion of women in giving and extending help in the role of assistants

It is ideally true and is happening in every company. Assistants are often women, and the work that women do to these kinds of job position has been remarkably impressive. Some people had engraved into their minds that when the word “assistant” was in the job title, more likely, it is a woman.

We cannot deny the fact that women have the reputation of being more hospitable and always willing to assist in the best way they can. No doubts, men can also do. However, women are more conscious in this phase. Same with giving customer service and assistance, people are more likely to feel that they are being assisted and help out in the best way the female chatbot can.

Female names give an image of someone helpful, friendly, and comfortable to talk to

Indeed, if the messaging bot has the same name as your mom, best friend, sister or anyone you know, you will feel surer that this one is friendly and will do her best to help you out. It will contribute to the solid reputation of the company. Also, the comfort that it can uphold tall throughout the conversation up to the solution of your concerns are all very light and handled professionally with a personal touch. Give your chatbot this kind of name, and you will eventually know that you made the right decision in order to create a female chatbot.

Women names create the impression of being empathetic

Mentioned earlier was the several large banks who have developed a female chatbot that responds with empathy. Like for example, when a client accidentally loses a card and in need of immediate help to answer her questions, an empathetic bot is at her service. It will make the client feel comfortable and later on assured that everything will go well.

The assurance that a woman delivers when she promises that everything will be alright is something we can’t disagree with. More reason for companies to choose female names for their messaging bot in customer service.

The leadership that is presented by women

bot girl

No doubts about the adage saying, “Behind the success of a man, is a woman.” Women tend to lead men to success and praise him as he rejoices the fruits of hardships. This characteristics often relate to women. If the support bot named after a woman who was once a leader, user’s and clients tend to believe to your bots without second thoughts. Clients will be assured and will tend to trust more to your brand and will surely spread the word. Another plus points to your reputation.

Girl’s name has the ability to speak to someone saying like she’s approachable

The name itself is saying it all. It was like she was already talking to you even if you haven’t approached her. Chatbots like these are often present in the websites that offer services where a quick messaging box will pop up at the lower right corner saying “Hi, can I help?” or any other spiel that will hook clients to chat and talk to a real customer service representative. It will create an initial interaction to a potential or existing clients having her first approach or inquiry.

Female names also give an impression of providing more detailed and precise information

It is noticeable in women that they often see even the smallest detail in a given situation. The tendency is clients will think that these bots will provide more detailed and exact answers that you need and is able to help you out of your queries and concerns.

Users will eventually believe that they are in the right corner and approaching the right person to assist them with their questions. The more exact information and detailed answers the clients receive, the more they tend to create better communication and build trust in the company. This is another good reason to create a female chatbot.

Women names have an image of being a listener

Not just they listen, but they do understand as well. This characteristic is a must for every chatbot. Listening is the key to understanding where it is a way to solve the issues and problems. Therefore, getting into conversations with a female chatbot will create a fantastic customer service experience as the client’s side is being heard and understood initially and throughout the chat message.

Results of using female chatbot

Women names for chatbots certainly give us something that we believe in, something that we hold on to and something that we are looking up to. It will develop a remarkable relation and engagement to clients and users that will be the foundation of trust and loyalty.

With these original characters that a chatbot must have, something great is yet to come for that business. The benefits that it upholds for the enterprises are exemplary. Companies will be overwhelmed with its ability to increase positive reputation in responsiveness to clients, which aims to deliver the best possible solutions to queries and inquiries as well.

female chatbot

Companies prefer girl names for their chatbot program due to the above reasons. These items in the list above are all noticeable and very clear to see. Today, even voice messages and voice guides were female voices. This is because women gives a professional but empathetic vibe to other people. Thus, having a feminine voice on your bot is much more effective. They respond with a sense of power that they know what they serve for, and they also react with a heart. It must be the design of every chatbot including a female chatbot.

Final Say

Therefore, if the chatbot was female in name, people’s perspective of the messaging bots will grow and develop positively. People depend on their ability to answer queries in seconds and deliver information in minutes. Everyone will believe that it will give its best to assist the clients. People will know that this chatbot is helpful, friendly, and is comfortable to talk to.

People will know that this computer program will respond with empathy. More importantly, leadership is one of its characteristics. It should have a name after someone that seems to be approachable and provides more detailed and more precise information. Most of all, it must be known that this chatbot is a good listener.

In this significant advancement in our environment, we never thought and often overlooked that our character sneaks into something we build. That even if we have no intentions at all, it will still be part of us. The reality is that humans are still there at the tail of every invention. That even we are afraid that these bots will replace us, we are still the mind of these computer programs.

So, don’t worry as we always are the head of every invention. Instead, be one of those who is not afraid of changes and development. Be one of those who want the future to be more meaningful. Create a better world with a better way of communication through these inventions. Choose the most trusted and the best platform that will help you have your awesome female chatbot!

Chatbot Development Guide – What do You Know about Chatbots?

chatbot development

Chatbots have fast become a big hit since the year 2016. Their popularity has increased due to the rapid changing world of the marketing industry. They are now the most preferred platform in engaging with global customers – virtually. The demand for chatbot development is currently out of control, and nothing can stop it, especially in this generation of unlimited access to the internet.

Chatbots turn out to be the new obsession for customer service mainly because you can allow yourself to manage tons of inquiries without the hassle of replying to users one by one. There are no doubts; chatbots are now the center of attraction for automated tasks and hassle-free communication and we need chatbot development tools and guides more than ever.

However, chatbot development is the first thing every business should consider before taking it to the real action. Having a practical and useful chatbot can help you expand your business extent. If you can reach to your potential customers as quickly as possible, you can attain more significant sales and soon have your brand printed at everyone’s mind. The question here is; how much do you know about a chatbot? Why do you need one?

What is a Chatbot?

A chatbot is a computer program that is designed to simulate intelligent conversations with human users through the use of artificial intelligence. There are two major ways to communicate with a chatbot: written and spoken text.

chatbot development

Chatbots can be utilized in various messaging apps like Facebook Messenger. You can have a chatbot do the job of communicating with customers for you.

The Rise of Chatbots and Chatbot Development Tools

Chatbots made their mark through contextual conversations. They became the standard for virtual interaction. There’s this artificial intelligence that allows them to make one-on-one conversations as if we are conversing with a real human.

The conversational skills of a chatbot are not limited to entertaining customers. They mainly function to deliver quality customer service by providing users with useful information. It is not just a trend, but a marketing strategy every business should have.

However, chatbots are programmed to converse about a specific subject. Users can’t ask them questions that are not relevant to the brand.

Chatbot Helps Improve the User Experience

You can rely on a chatbot to help you attain a world-class customer service because they offer convenient and easy interactions to every user. Chatbots allow you to engage with different people with different product concerns. Having the combination of human knowledge and machine capability, chatbots become the most expedient way to communicate with global customers – in a way that every detail is well-structured and easy to understand.

Chatbots have the power to act on your behalf whenever there are bulk messages that you cannot handle. It is now the language of every marketer who seeks for a more efficient assistant. They can do specific jobs such as processing requests, providing relevant information, and becoming someone you would like talking to about a certain detail.

Almost everyone has embraced various messaging platforms so that chatbots grab this opportunity to make the life of every user significantly better. They make communication a lot better by giving users what they want. That is why is more crucial than ever to get familiar with chatbot development processes.

How do you build a chatbot?

As mentioned earlier, the very first thing every marketer should consider is chatbot development. To build your own chatbot is quite challenging. However, if you have enough attention to details, I’m sure you will come up with a successful one.

An effective chatbot comes with a plan. Initially, you have to have to determine the purpose of building a chatbot – the problems you want it to solve.

Another thing you should know is that there are two types of chatbots: the basic chatbots and the chatbots with AI brains. And since customers like to converse with intelligent chatbots, marketers should exert an effort to create a chatbot that is rich in artificial intelligence.

Various services offer assistance in developing a chatbot. You can browse for different offers, but here’s a good one: HeroBot.

Herobot is an ultimate platform for Messenger Marketing and social media automation. It gives you the power to generate Facebook Messenger bots, conversion funnels, and drip campaigns that can be used for marketing, lead generation, and sales support.

Chatbot Development with a Good Design

The design of your chatbot primarily depends on the messaging platform of your choice. However, you might want to consider the following elements to develop a useful chatbot:

Visual Chatbots

Visual but builder is the easiest way of chatbot development methods available. Via this great feature of HeroBot you can create an amazing chatbot in less than a minute.

Smart Reply

These are the instant texts that are available on the conversation screen. It allows the user to make an immediate reply without the hassle of typing anything.

Quick Reply

Tapping on this option will enable users to send their responses to the bot quickly.

chatbot development

Buttons

It’s the job of a chatbot to make a user engage in a decision. Some buttons prompt on the conversation whenever a user clicks an option. It will be better to add interactive buttons so that you can allow them to decide faster and easier.

Get Started Button

When clicked, this button enables a chatbot to be active in the conversation. Facebook Messenger chatbots cannot start without this feature.

Persistent Menu

This feature let users steer his way to the other portion of the bot that is not readily available.

Cards

This feature provides users with images, text, links, and etc. Users can choose a relevant card (anything of your interest). Also these elemnts makes the chatbot development process more fun and engaging.

Chatbot Development: Tips for a More Engaging Chatbot

Though chatbots have increased its popularity, you can still encounter some people who are not familiar to it. So, to make your chatbots more engaging to everyone, you must consider developing a user-friendly chatbot that everyone can easily recognize.

Develop a chatbot that will bring success to your business, and at the same time; a chatbot that will assure excellent customer service. So, to create a successful chatbot, it is essential to determine your target market. Also, consider a design that is appealing to the audience – tone-wise and very user-friendly.

Without further ado, here are some tips you can utilize for effective chatbot development:

Determine your potential customers

The very first thing to consider in building a successful bot is understanding your target market. It is imperative to determine your potential customers and their demands.

Develop a chatbot that is equipped with necessary information. Know your goal – entertain, inform, promote, buy or sell, etc. In addition, make a further study with your product or services if it will fit well with the global audience. Never opt for something that may inhibit your chance of increasing your sales.

Be more welcoming

Chatbots can be hard to understand sometimes. For this reason, you should consider developing a chatbot that will also serve as a guide, aside from being just a customer service representative.

Some people may not be too familiar with the chatbot technology, so it is vital to welcome them with an easy-to-use interface. Provide quick tools that will enable users to discover the features of your chatbot. The goal here is to encourage users to input their inquiries without the confusion on how to use it.

Improve your services through user reviews and opinions

As a marketer, you should accept the fact that not everyone will be satisfied with your services. To make use of it, take it constructively. Use their insights or opinions in improving the quality of your customer service.

Make your bot more like a human friend. Develop it by adding features that will keep the customers active in the conversation. Make it more as comfortable and convenient as possible.

Know what users think about your chatbot

Chatbots can’t determine what the customers feel. However, if you include a little survey on the chatbot, you’ll be able to find out each user’s experience. Through this, you will know what to improve.

Make it simple

The simpler the chatbot is, the more users it can attract. Consider in the design of your chatbot the demand for instant access to information. Therefore, if your chatbot is simple and easy to use, you can allow more users to keep the conversation going (that can result in potential market growth).

Chatbot Development is Just the Beginning

After developing your chatbot, your next task is to promote it. Your chatbot won’t be successful if it will stay stagnant. To help you out, here are some ways you can do to promote your chatbot:

Create a multilingual chatbot

Having your chatbot speak in different languages can attract global customers. It can be a big help in promoting your brand to everyone.

Use the power of online media

Being mentioned in different media platforms is a great way to introduce your chatbot. In this way, many people may find it interesting and soon engage with your brand.

Do referral systems

The referral system is one great way to bring new users. You can use different platforms in doing this system – allowing you to interact with different people.

chatbot development

How Herobot Can Help You

Herobot can definitely help you create an effective chatbot for your marketing strategy. It offers a wide range of services that are no doubts useful in promoting your brand globally. At Herobot, they turn your ideal bot into reality – in high quality. To learn more, visit the website today!

Best Chatbot Facebook Messenger that might Interest You

best chatbot facebook

Ever since Facebook started to support chatbots 3 years ago, the population of Facebook chatbots has boomed up to 300,000 and still increasing. With this massive amount, it would be hard to find the best chatbot Facebook messenger, one that could be useful for you.

Why you need it

There are several different purposes for the use of Facebook chatbots, and one main use is for businesses. It allows businesses to easily and directly connect with their customers since almost all of the people in the world right now uses Facebook. Facebook chatbots also save costs and time, since chatbots are available 24/7/365. They will do the marketing job for businesses quickly and efficiently, as long as it is designed properly. Plus, chatbots will never catch any disease, unlike human employees, meaning business owners will never have to worry about medical expenses. Moreover, Facebook chatbots shall be responsible for re-engaging with customers and are able to retain information for future use.

Aside from business use, Facebook chatbots have many more interesting functions. Facebook chatbots can be used for news, productivity, finance, health and fitness, and many more. You just need to find the best chatbot facebook messenger that suits your interest. In case you wonder how to search for Facebook chatbots, just simply select “new chat” button on the messenger app. Type the character “@” in the search bar then the name of the chatbot.

best chatbot facebook

List of Best Chatbot Facebook Messenger has to offer

Now that you are aware of how to find chatbots, we provided a list of best chatbot of Facebook messenger that might interest you:

Fitness and Health:

Atlas Fitness

This chatbot is for the people who aspire to be fit and needs inspiration. Atlas Fitness provides several types of workout for you to try and even gives you a routine for the daily workout. In addition, this chatbot also gives motivational messages and keeps you reminded to continue your workout and achieve your fitness goal.

Health Tap

This Facebook chatbot is able to answer and diagnose you regarding your illness, given that you provided your condition and symptoms. This Facebook chatbot has proven to be very useful as it can also provide first aid. In case the chatbot cannot answer your query, it will connect you with a real health professional to give you medical advice. You can also subscribe to their paid services, which will enable you to connect with a real professional through a voice call and even video call.

Best Chatbot Facebook Messenger for Travelling:

Hipmunk

This best chatbot Facebook messenger offers convenient ticket booking, informs you regarding flights to famous tourist destinations, and can even make a hotel reservation for you. You can do all this just by using this chatbot on messenger. Once you send your location, Hipmunk will provide you choices of famous destinations with relatively low price. In addition, this chatbot to the job of finding hotels and flights if you already have a specific destination in mind. This chatbot also gives information regarding the best time of flight for your chosen destination.

KAYAK

This Facebook chatbot also provides clear information regarding travel as well. From the ticket booking, as well as travel suggestions. KAYAK can also help you plan a trip, depending on your budget.

Instalocate

Instalocate is the best chatbot that monitors flights, and can alert you for flight delays and can even help you get compensation.

Best Chatbot Facebook messenger for Productivity:

HD Print Bot

This best chatbot Facebook messenger can help you to print pictures and documents through a printer connected to the web. Just simply upload the file you wish to print. Also, you need to type in the email address of the printer to be used.

Job Bot

Is finding a job difficult for you? No need to worry anymore! Job bot is the best chatbot of messenger for you. Job bot shall help you find the right job. All you have to do is key in your credentials. Job bot will search for jobs near your location, as well as international jobs. Once the Job bot found a suitable job for you, you will be notified regularly, and what’s more, is you can apply to the job through messenger.

Hello Jarvis

Truly with the latest technology, we can now set reminders so we will not forget doing anything we ought to do. But with the Facebook messenger chatbot Hello Jarvis, we just type in the things we need to be reminded about at a specific time, and this chatbot will remind us with not only one single device, but on multiple devices. Just be sure the best chatbot Facebook messenger you used is also installed on other devices. Simple but useful, isn’t it?

Facebook Messenger Chatbots for News:

Today

One of the many companies who pioneered the use of chatbots is the newspaper company “Today.” Until present, the Singaporean newspaper company still retains its fame as one of the best chatbot of Facebook messenger. This chatbot will keep you updated of the latest news as long as you subscribe.

NewsBytes

This news chatbot, keeps you updated of the latest news, in many ways you would prefer. You can read the full news, or you can read news summarized in bullets. You can personalize this best chatbot Facebook messenger by subscribing to topics only relevant to your interest. Besides the latest news, this chatbot can also send you interesting articles. This Facebook chatbot is user-friendly, and stories can be easily shared among friends.

best chatbot facebook

Facebook Messenger Chatbots for Music Lovers:

Spotify

Spotify is now already popular in terms of music, most especially now that they have their own chatbot. Their best chatbot Facebook messenger will keep you updated about everything in the music world. This chatbot also helps you to create a playlist with songs of your preference. You can find new songs and directly share it to your friends.

Scope Bot

Most of us overhear some songs, and then it’s stuck inside our head. Sometimes we find those songs pretty neat, and we end up being frustrated because we are not able to know its title. Luckily, the Scope Bot exists. All you have to do is to provide the lyrics you remember, just make sure you heard it right. Then the scope bot will show you a song, together with its details such as the release date, album, artist, and even the studio where the song was recorded. If scope bot shows the wrong song, you just simply type wrong, and then it will show you other results.

Facebook Messenger Chatbots for Sports Fans:

theScore

For the sports fans who want to be updated for every game of their favorite sport, theScore is the best chatbot of Facebook messenger for you. theScore shall send you status and scores of the game matches whether it’s NBA, NFL, NHL or MLB. This chatbot sends you updates regarding schedules of matches, and you can even ask it about information regarding your favorite teams.

Toni

Toni is a sports chatbot like theScore but is exclusive to football only. It keeps solid football fans updated of everything in the world of football. You have the option to choose which team you want to subscribe to and be updated of game schedules, standings or injury reports. Toni bot can also send you videos of game highlights if you wish and directly share it to your friends.

Entertainment Bots:

Zodiac Fire

From the name itself, this Facebook chatbot will send you updates regarding your horoscope for the day. But the fun doesn’t stop there. Aside from the horoscope, you can have a fun conversation with it and find yourself amused, with its witty replies and fun choice of words.

SuperCop

Stuck in a long queue line? Easily bored? Can’t do anything to kill the time? Then SuperCop might be the best chatbot Facebook messenger for you. SuperCop will give you mind challenging cases and riddles, for you to solve as you are a detective trying to find the criminal. Simple cases are given at the start, but it becomes harder and more complicated as you progress on the game. Solving cases will help you earn keys which will be used for clues. This chatbot will surely amuse you in times of boredom.

best chatbot facebook

Dungeons and Monsters

Another best chatbot Facebook messenger that can free you from boredom is the Dungeons and Monsters. This is for the people who fancy RPG games. This chatbot will let you create your own character and set its stats. Then your journey into the dungeon starts. You shall slay different monsters and dragons in order to level up your character, and proceed deeper into the dungeon. Just like ordinary RPGs, you can also pick-up items such as weapons, healing potions and power-up potions, which will help you throughout the game.

Now that you have read our picks for the best chatbot of Facebook messenger, try to check them out and see for yourself how useful or amusing it might be. Or better yet, do you have any idea for a chatbot? If yes, then visit herobot.app, and together, we will help you turn your idea into a useful and interesting chatbot.

Best Bot Creation Tool and 6 Best Innovative Bot Examples to Help Build Your Own

best bot

Chatbots are widely used today for various purposes. It can be used for entertainment, news updates, sports, and most especially for improving the marketing strategies of businesses. Development of AI technology has made marketing automation more effective. Making the best bot saves significant amounts of money and time, allowing business owners to maximize their time and effort for more critical matters of their business.

Moreover, it brings a substantial increase in businesses’ revenues. Whether big or small companies, chatbots prove to be beneficial; that is if designed and developed properly. Bots that are more personalized and have more exciting features will bring better results. And here in this article, we will discuss the best innovative bots out there.

Chatbot Ecosystem

best bot

The most difficult part of using chatbots is creating an effective conversation. Most brands use chatbots struggles when it comes to this part. You could create warm welcoming conversation structures, but still unable to get traction. Or you may overhaul your pitch, but still unable to acquire leads. You can use funny and interesting emoji or GIFs in sending discount, offers or other contents, but still, get little interaction and response.

The strategies mentioned above have worked efficiently well. That is when the Messenger Chatbot Marketing was still less populated and social media enables organic leads. Nowadays, the chatbot world has become more competitive, and it’s difficult to stand out among thousands of bots out there.

Today, chatbots are being developed to become more human-like and as personal as possible. According to INC, Facebook Messenger is the second most used messaging app in the world. And in fact, more audiences continue to adopt messenger as the main communication medium for business or other transactions.

The world of chatbots has drastically changed. However, the main objective is still the same: To deliver creative, convenient, and fast-responding services.

Presently, you must refrain from sending nonspecific broadcasts or contents to your customer list. This is because it doesn’t work most of the time. In a fierce and strict competition, the best innovative bot should direct customer problems with the most effective and correct solutions.

Useful tips from Best bot of 2019

In this part of the article, we shall start discussing the list of best bot out there, and get some excellent tips and ideas if you want to create your own chatbot:

1. National Geographic chatbot

National Geographic had an excellent idea to give users a chance to talk with Albert Einstein – well at least with a bot that answers like Einstein. They developed a chatbot that would speak like Albert Einstein, in order to endorse one of their show titled “Genius”. Unlike most of the companies which will bombard you with massive promotional messages, Einstein chatbot engages users in a fascinating conversation. In addition, Einstein chatbot will sometimes respond with some information regarding “Genius” and other shows of National Geographic.

How did this benefit National Geographic? According to Social Media Week, they had 11 turns each conversation, 50% user re-engagement, involved community of followers and an average of 6-8 minute conversations. Truly, the best bot that brought excellent results. All these good results by choosing a user-friendly and interesting bot strategy.

Points to learn:

  • Rethink concepts in a brand new way. Several companies use chatbots to improve their customer services. Refrain from using same conversational sequence, over and over again. Instead, create and use something new that no one has ever seen.
  • Make chatbots that deliver intimate conversations. Users of Einstein bot felt and thought they were talking to the real Einstein. Einstein chatbot has given excellent answers to both personal and professional questions asked by the users. Because of this, users have felt an intimate connection with the bot, and then the show it has promoted.
  • Make effective engagement with humor. With a natural conversation, essential information and a good sense of humor, your chatbot can keep on engaging users.

2. KIA’s “Kian”

Automotive is considered as an industry with the fiercest competition in the world. However, with KIA’s chatbot called “Kian”, they had made messenger a feasible channel for information. According to Mobile Marketer, Kian interacts with 115,000 users a week, 21% conversion rate, and has created interaction three times than the corporate site.

Points to learn:
  • Enable humanlike interactions. Kian chatbot gives answers to any questions regarding any of KIA’s car models, just like an actual human salesman.
  • Use data collecting ability of bots and enhance retargeting. Like Kian, you should create a chatbot that captures every customer’s needs and information. Therefore, your leads won’t just vanish and shall drive future sales and marketing strategies.
  • Provide several services in a single place. Don’t use chatbots to do a single task like getting lead information. Utilize them for doing multitasks, such as bills payment, physical store searching, and other more.

It is common for a chatbot to answer basic questions. But if you want to build the best bot, you must design it to answer the multiple needs of your customers. The best bot should provide the best customer service.

3. Emirates Vacations Chatbot

CTR (Click-Through Rate) of display ads averages an all-time low of 0.35%. Because of this, Emirates Vacations integrated chatbot to their display ads. This resulted in 87% increase in engagement rates since it was implemented in 2018.

best bot

Points to learn:

  • Provide a smooth experience. To be able to book a flight right within the ad proves to be convenient for most of Emirates Vacations’ customers. Customers won’t need to be directed to other pages and click a lot of links, therefore making sure profits.
  • Help user achieve their goal. Before browsing the net, users already have a goal in mind. Like Emirates Vacations’ bot, you should develop a bot that will help them complete and achieve their goal within a short amount of time.
  • Be relevant. Instead of sending generic messages to all of your subscribers, provide a different sequence for your business’ homepage, Facebook page, and product pages.

4. Budlight Chatbot

Bud Light’s chatbot provides a fun experience to their customers. With their chatbot, they offer beer deliveries in less than an hour during game days. It also sends specialized team cans and even reminds customers to stock their refrigerators for every coming game day. This resulted in 83% increased engagement rate from its launch.

Points to learn:
  • Do it slowly, but surely. Making the best bot does not happen in an instant. Surely you will want to make a bot that can do everything. But the key to building a successful bot is to take it easy. Make a step-by-step improvement. Doing everything at once during start-up fails most of the time.
  • Send timely and appropriate contents. Just like Bud Light’s chatbot, you should create a bot that will blast customers with random irrelevant contents. Instead, you should send appropriate contents and make sure your timing is also correct.

5. Civilized Caveman Chatbot

One of the first adopters of messenger chatbot quiz was the Civilized Caveman. They provided a 1-minute quiz and then followed by a 7-day detox. This resulted in a fortified relationship between them and their customer.

Points to learn:
  • Include quizzes to start conversations. One of the best way to catch the interest and engage customers. Moreover, by clicking on the “Get Started” button, users already become subscribers.
  • Improve engagement with the use of relevant images. Emoji, GIFs, and images will hold customers’ attention a little longer. This will help you bring customers deeper down to your marketing funnel.

With civilized caveman chatbot’s humanlike approach and excellent conversational tone, they reach their customers’ emotion. Making them curious and interested, until they become a regular subscriber.

6. Whole Foods Chatbot.

Whole Foods’ chatbot is renowned for allowing users to find recipes in an instant, therefore driving significant traffic to their website. Not only recipes they are offering, but a variety of creative cooking inspiration and product recommendations as well.

Points to learn:
  • Make chatbots that simplify searches. One best thing about Whole Foods’ chatbot is that users find it very easy to find recipes and other information they are searching for. With the use of filters, their bot simplifies the search, and moreover, they provide a preview of the recipes. When users decide to click on the showed result, they will be directed to Whole Foods’ website to fully view the recipe.
  • Make it personalized. Making a personalized chatbot can be challenging. However, if done well, a chatbot can create better engagement and customer interaction. It makes users fee a bit happy to feel pampered and special, and not just like one of your many users.
bot samples

Create your own now!

We hope these best bot examples have inspired you and enriched your knowledge in regards to chatbots. It really is easy to build chatbots with all the tools available. However, the world of chatbots today have fierce and intense competition. Therefore, the real challenge is to build a chatbot that will stand-out among the rest that exists.

Captivate your users. Stimulate their curiosity and interests. More importantly, provide them the best customer service that you could offer through your own chatbot. What are you waiting for? Start your chatbot ventures now! Herobot will help you in every step of the way. Come visit us.

Analyzing the Best Way to Build a Twitter Chatbot

twitter chatbot

You might not realize how widespread chatbots are right now. According to Business Insider, 80 percent of businesses will likely want to invest in a chatbot by 2020. And true enough, most online brands today have a chatbot at the frontlines of customer service. They’re commonly situated on social media platforms to meet where consumers are. And a stark example of this is a Twitter chatbot.

As with any other chatbot, you can make a Twitter chatbot in many different ways. Although its functions may slightly differ from other chatbots, it still has one primary purpose in mind: to increase customer engagement. Though, it’s effectiveness can lie in its programming and development. So to make the most out of it, you need to find the best way to build your Twitter chatbot.

Analyzing the Best Way to Build a Twitter Chatbot

Why You Should Get A Twitter Chatbot

Before analyzing the ways of building a Twitter chatbot, we have to discuss its importance. Constructing a chatbot on Twitter may be one of the best uses of the software. Compared to other social media platforms, Twitter is one of the most bot-friendly channels available to chatbots. This is due to recent updates on the platform’s Direct Messaging (DM) capabilities, making business-consumer conversations easier:

Welcome Messages

Businesses can set planned messages to consumers, even without prior user engagement. This feature allows brands to take the initiative, leading prospects to products, deals, and websites.

Quick Replies

Additionally, businesses also make conversations smoother by offering a set of replies to choose from. These prompted responses help save time and reduce confusion when trying to interact with chatbots. This feature is also great for chat-centric platforms like Facebook Messenger and WhatsApp, minimizing customer effort.

At this point, Twitter is making the transition from being a micro-blogging app to a more chat-friendly social media platform. From amassing millions of users, making the jump towards a messaging app is the next best choice. This move particularly suits chatbots, as chatbots fit the rapid messaging experience perfectly–consumers want short but speedy replies at the edge of their fingertips.

Furthermore, a recent study shows that replying on Twitter can heighten customer relations. Given good customer responses, customers are 44 percent more likely to share their experience on Twitter compared to other platforms. Customer satisfaction is more transparent on Twitter as it is a bite-sized blogging space where people can air their thoughts more freely.

Moreover, the study also found that brand responsiveness and consumer spending habits go hand-in-hand. Users are more likely to spend on brands that are more receptive. It also showed that faster replies played a factor in generating revenue. Users’ willingness to connect on the next interaction increased when brands in 5 minutes or less.

What to Consider in a Twitter Chatbot

There is no one way to build a Twitter chatbot. With the abundance of third-party developers and chatbot development tools, virtually anyone can make a Twitter chatbot at this point. Although there are still some considerations when it comes to making one. It’s always a marketing strategy at the end of the day, and marketing strategies require the right execution. Factors such as audience, distribution, and long-term goals are essential to its success. Here are some details to consider in making your Twitter chatbot:

To AI or not to AI?

We get it: AI is excellent. We have reached a point where chatbots can have engaging interactions, all thanks to AI. Chatbot software has made it possible for bots to carry out numerous tasks, from scheduling meetings to reporting the time of the day. Companies also have a more comprehensive range with a chatbot, as they can respond to more consumers in a short amount of time. But this begs the question: do you need a high-powered AI chatbot to answer customer queries?

For a Twitter chatbot, where users will only engage for inquiries, an intelligent AI Twitter chatbot might not be necessary. You can achieve the same outcome with a rule-based chatbot, which costs less and takes less effort to tweak and develop. The key here is clear responses and an efficient customer reply flow. The Quick Replies feature helps in this regard.

Chatbot goals are crucial in these times of developing, as it helps set expectations accordingly. Looking back at what you want to achieve with your Twitter chatbot is essential to its success.

Do you need a developer?

Making a Twitter chatbot is not as easy as it looks. While many third-party developers offer an easy click-and-drag interface, chatbot creation doesn’t stop at implementation. Chatbots need to be tweaked regularly to maintain effectiveness, and should always be up-to-date with the latest trends in communication. To add, Twitter chatbots require a server to handle customer requests and integration into the platform’s API. So having a support team behind your chatbot can help it become the best version it can be.

Although with enough resources, there might not be a need to consult developers for your chatbot. It all comes down to whether you can develop it on your own or if you need help from third-party developers. Some Twitter partners provide tools for the development of Twitter chatbots, so developer experience is not required in this aspect. But take in mind: third-party development tools can vary, so be sure to choose one with tools that you want.

More human or more bot?

When you implement a chatbot, it is going to be the face of the business. So it goes without saying that the chatbot must represent company goals and objectives while still being easy to talk to. This is where tone and grammar have vital roles: chatbots have to sound natural to maintain customer responsiveness.

Since chatbots are so versatile, you can program a chatbot beyond planned responses. Chatbot conversations can be more engaging with natural language processing or NLP, where chatbots can learn from past interactions and tweak responses accordingly. But while NLP is making waves in the chatbot community, it’s not necessary the “end-all, be-all” of chatbot communication.

While sounding natural is the key to connecting customers, it’s not a good idea to make the bot sound too natural. No matter how you spin it, a chatbot is a chatbot; nothing more, nothing less. So while it might be a good idea for your bot to have a personality, it’s still a bot at the end of the day.

The Best Way to Build a Twitter Chatbot

You can develop your own Twitter chatbot in many different ways. But in reality, there is no ‘best way’ to build a Twitter chatbot. It all depends on what you want to do you’re your chatbot, and how you plan to do it. And remember, your Twitter chatbot is only as good as you program it, so constant development is the key. Looking at areas of improvement is an excellent place to start after implementation. Making a chatbot is only half the battle, after all. Testing it out with users to see how it fares with users is also essential.

Analyzing the Best Way to Build a Twitter Chatbot

Listed below are some factors to consider for the best improvement in your Twitter chatbot:

Message volume

When you make a Twitter chatbot, expect tons of replies in your inbox, whether on a daily or hourly basis. If your current server, whether your own or a third-party developer’s, cannot handle the load, it might be time to upgrade your systems to accommodate your customers.

CTR

As stated earlier, the chatbot is the face of the business, and if it doesn’t get enough engagement, it may be due for revisions. CTR, also known as clickthrough rate, will tell if a chatbot is doing its job correctly. You can trace CTR problems in a variety of factors in your Twitter chatbot, such as the chat flow (Is it too long or is it too short?), the planned replies, how the chatbot converses, etc.

Problems resolved

A chatbot’s primary goal is to make the user experience better, including answering questions when people need it. Regularly check if your Twitter chatbot is handling queries effectively. The number of problems resolved will tell whether the chatbot is a boon or a bane to the business.

Digitalize with HeroBot today!

With the advent of tech development, there may be hundreds or even thousands of Twitter bot builders online right now. But nothing beats the value that HeroBot offers for your business. You’ll have access to top-of-the-line tools at competitive prices. Best of all, there’s an expert team to guide you through the process. Check out the herobot.app website for plans and other details!

Ranking the Best Instant Messenger Apps For Business

best instant messenger

Whether you like it or not, instant messaging is now a vital part of doing business in the 21st century. Formal or informal, employees and bosses alike have an easier time communicating with each other in a way that wasn’t possible before. Almost every business in the market right now has utilized these instant messenger apps at some point. And some of the best instant messenger apps have put seamless communication, file sharing, video calls, and screen sharing all in one tiny package. And the best part? They’re free.

And in the time of lock-downs and physical distancing, they’ve become even more reliable. With team members separated and travel options limited, instant messenger apps ensure productivity among employees by maintaining constant communication at all times. These apps are now a common channel that connects employees, whether through one-on-one conversations, invite-only group chats, or public team chats in general. So it’s more important than ever to find the best instant messenger app which you can use for communicating in business.

Ranking the Best Instant Messenger Apps For Business

Communication-Wise: Email vs Instant Messenger Apps

While some may argue that email is still the king when it comes to business communication, these apps beg to differ.

The best instant messenger apps have a lot of things in common. Instant messenger apps are, by default, instant. With a tap of a finger, you can communicate in real-time without the hassle of waiting for a reply email. This feature cuts down on waiting times and enables work to continue without a hitch.

Additionally, one of the benefits of using the best instant messenger apps is they encourage brevity. Whereas an email might require all the pleasantries and formalities, communicating through an instant messaging app is short and sweet. Messages are brief, straight to the point, with no questions asked.

And although both platforms are online, instant messenger apps are much more suited for brainstorming and topics that require on-going communication. You can’t communicate within emails in real-time, which might be an issue if you’re running on a tight deadline. Instant messenger apps provide a solution to this problem, where people can interact and contribute to on-demand conversations immediately.

What Makes A Good Instant Messenger App?

Before you can choose the best instant messenger app, first you have to know what makes a good instant messenger app. Nowadays, millions of people communicate through these platforms, so it’s no surprise that businesses have gotten wind of the trend as well.

Here are some key features to look out for in finding the best instant messenger app:

Push Notifications

Instant messenger apps are called instant for a reason–they relay messages in real-time. So they must have push notifications that notify the user when messages arrive. 

Real-time Connection

It’s known that the best instant messenger apps are the apps that can send and receive messages immediately. This is one of the core features of messaging apps in general, and are a must-have to compete with the best instant messenger apps on the market.

Group Chats

One-on-one conversations are no longer enough. With the rapidly-evolving state of technology, multitasking is a must for people in this day and age. The group chats feature in instant messenger apps is not only necessary, but it’s also beneficial in bridging together employees.

Ranking the Best Instant Messenger Apps For Business

Free Voice & Video Calls

As the new channel for communication, instant messenger apps should contain free voice and video calling features. It should remove the need for charging network carrier fees, as the apps are connected online.

Multimedia Support

Communication is not limited to words, so instant messenger apps should have the option for multimedia attachments like photos, videos, files, etc. This feature opens new avenues for users to interact with each other, apart from conventional means.

The Best Instant Messenger Apps For Business Ranked

Every instant messenger app is unique in its own way, but there is a notable handful of which are great platforms to use for business.

1. Facebook Messenger

With over 2 million active users a month, Facebook Messenger is a no-brainer for communication. You can send messages, videos, GIFs, files, and audio recordings to stay connected with team members. What’s more is that Facebook Messenger is connected to your Facebook account, so it’s merely a matter of downloading the app and logging in.

Additionally, Facebook is one of the most prominent social media platforms to date, and it also houses most online businesses that are trying to make a living online. You can connect with customers easier on Facebook Messenger as you get to meet customers from where you are, while still maintaining communications with team members. This makes it one of the best instant messenger apps on the market.

Recently, Facebook Messenger also released a new feature called Messenger Rooms, which is an upgrade to their video calls that can support up to 50 people at a time.

2. Slack

This team-oriented messaging app has made waves across companies and casual users due to a mix of messaging, management tools, and app integration. Slack covers the basics of instant messaging while also supporting multimedia features like file sharing and group messaging tools.

Furthermore, the app features a system of chat channels that allows you to set subgroups for task or topic-oriented discussions. Slack also archives your communications, allowing you to search through old messages, channels, and shared files, and is integrated with services like cloud storage and Zendesk.

3. Viber

Rakuten-owned Viber is an instant messenger app that’s easy to set-up, offers a variety of messaging options, and uses your phone number as a login. The app can also sync up with your phone contacts to locate friends that are currently using Viber.

This instant messaging app can send texts, stickers, GIFs, photos, audio recordings all for free when it comes to fellow Viber users. However, the Viber Out feature lets you call non-Viber numbers and landline phones worldwide (for a fee).

New updates now introduced a self-destructing message feature that is only available in secrets chats in a one-on-one conversation.

4. Microsoft Teams

If your company already uses Microsoft’s Office 365, then you could do just as well with Microsoft Teams, the tech giant’s productivity-oriented messaging app.

This app offers a plethora of features, ranging from chat channels, group chats, to video and voice calls and file sharing. It also allows customizable chats and integration of Office suite tools, while replete with security and compliance features. Although, Teams does require users to have an Office 365 account.

5. BBM Enterprise

All of us remember the Blackberry mobile. While its days are long and gone, the Blackberry messaging platform would not be forgotten. So, if you miss the days when Blackberry is the most popular, then BBM Enterprise is right for you.

Ranking the Best Instant Messenger Apps For Business

BBM Enterprises allows users to send, edit, retract, delete or even set a timer on messages, along with a reading receipts feature. Apart from the usual multimedia features, you can also share files, your location, and connect through video or audio calls.

6. Band

For a less formal and business-like form of messaging and collaboration, then Band is perfect for you. It’s an instant messenger app which also doubles as a coordinated platform for more informal groups like family or friends or even study groups.

Here, users can make custom groups where they can invite friends and post announcements on a common board. The app also provides more focused private group chats where members can share files, create polls, upload photo albums, etc. It also a shared calendar feature so participants can stay updated with tasks.

7. Telegram

Telegram is aimed squarely at the security-conscious user with end-to-end encryption where only you and your recipient can see it. What it boasts is a quick, encrypted messaging service for both personal and private chats. The instant messenger also features a group chat function that can hold up to 200 users at a time.

Communication is what drives people, what drives ideas, and what drives opportunities. This is why communication continuously challenges the bounds of modern technology, in order to transform it to a platform that is convenient and accessible to all. It’s this particular drive that gave birth to the development of the best instant messenger apps

These apps keep individuals and brands connected through speedy transfer of information. And when it’s used effectively, it opens a vast network of connections available at everyone’s fingertips.

Given the situation that we are facing, it is crucial to be able to connect to people as often as possible to check on them. While the best instant messenger apps serve as bridges in communicating, it is also vital that we know how to use them properly. Take time to update it regularly to maximize the use of old and new features that can take your conversations into a unique experience.

Create The Best Chatbot For the Best Instant Messenger

The best instant messenger deserves the best chatbot to go along with it. Reach your customers faster and convert more leads with our quality chatbots. Both these technologies combined will surely put you two steps ahead of the competition. Contact us at Herobot.app for more details.

Get More Clicks Using a Messenger Chat Bot

messenger chat bot

Eight billion is the number of messages that are sent over Facebook Messenger every month. 1.3 billion, on the other hand, is the number of active Messenger users each month. With these numbers, it’s hard to deny the potential that a messenger chat bot has as a marketing tool. This is a new tactic called “messenger marketing,” where businesses use a mobile chat app to connect with customers. Messenger marketing is not just limited to Facebook Messenger, but its also available to other platforms like Telegram, Viber, WeChat, etc. It provides users easy access when subscribing to business campaigns, updates via widgets like chat bots.

The use of messenger chat bots today is in full swing. You don’t need to pay someone to deliver messages as chat bots are everywhere. Its use is highly valued in the labor market for its ability to engage in conversation without the supervision of a human agent. Since it’s automated, it saves time for both the customer and the business. This time-efficient feature is what makes customers subscribe to the brand faster and what keeps company resources.  Marketing professionals and tech experts agree that in a few years from now, chat bots will handle customer inquiries completely.

Get More Clicks Using a Messenger Chat Bot

To add, messenger chat bots are no longer simple input-output machines. While they are still great information collectors and organizers, they have evolved to do so much more. This is due to the integration of artificial intelligence or AI, which expanded chat bot functions exponentially. Newer, AI-powered bots can now engage in small-talk and learn from past user interactions. Hence, this opens up new opportunities to utilize them in digital marketing strategies.

Choose Your Fighter: Messenger Marketing vs. Email Marketing

Choosing between the two seems absurd since both have their specific purposes. Messenger marketing is useful in terms of growing the brand’s audience and service awareness through social media apps. Email marketing is prominent for sharing things like news, brand updates, and promotional offers right into a user’s inbox. But since people are unlikely to open their email inbox, they cannot respond urgently to messages. In short, it’s one-way communication most of the time, unlike messenger marketing that encourages real-time two-way communication. Whenever customers have questions regarding the brand, they are likely to ask via messenger instead of email.

Meanwhile, combining these two is not a bad idea. Using both channels can help you address customer demands quickly. Utilize this as much as possible to increase engagement with your audience. The only limitation here is the internet connectivity. In this way, you will be updated with the progress of your business as well as with your customers. Generate FAQs not only increase engagement and traffic to your site but also to gain the trust of prospected customers.

Why Messenger Chat Bots?

Messenger chat bots are now essential to improving sales. Aside from cutting down on routine tasks, they help gain customer loyalty due to the speedy replies in processing customer requests. These bots are also a convenient widget that can deliver content as they have a higher response rate, unlike traditional marketing channels. They can send relevant information and notifications regarding upcoming events. These chat bots can also offer excellent opportunities to re-engage prospects.

Traffic and lead generation are the two things to consider when talking about online marketing. The truth is, it is the biggest challenge among online marketers. Knowing the benefits of marketing methods alone is not sufficient to reach target customers. While most marketing strategies can be both challenging and expensive, messenger chat bots are easy to make. What’s more is that you can integrate them without breaking a sweat. Thus, businesses are resorting to messaging apps, given that messaging app users are continuously growing. Today, it has become a platform where brands and customers meet.

The best part is, they’re a business solution that doesn’t break the bank. With human agents, companies need to factor in salaries, employee benefits, bonuses, and all that jazz. Human agents are limited in the sense that you can only have a number working at a time, which can hurt sales. With a chat bot, your brand can accommodate tens to hundreds of users at a time, without the hassle of working hours or agent availability.

What Messenger Chat Bots Do

Gone are the days of waiting for hours on end to get a call back from a business. Engagement between brand and consumer is now a click away. This is the newfound power that comes with messenger marketing–near-instant response times. Companies, whether they’re only starting or established competitors, are now incorporating messenger chat bots in their daily operations. But exactly how do they use this new technology to drive sales?

Here are some of the capabilities of messenger chat bots today:

1. Customer Service Improvement

Searching answers to the FAQ section can consume precious time. Most users do not have, or rather, do not want to spend their time scrolling for the answers to their questions. Waiting times are also a bother, as customers do not like to wait around. These problems are made obsolete by messenger chat bots.

Get More Clicks Using a Messenger Chat Bot

2. 24/7 Uptime

Messenger chat bots are one chat away. Writing and sending your questions on an item or service can only take minutes to be processed. You can also write to them at any time of the day since chat bots don’t need to rest. You need not worry if you’re asking about a particular product or service at around 3 AM since these chat bots have your back.

Engaging Conversations

Instead of reading through a great wall of text, you can be at ease when talking to a messenger chat bot. You can get the information you want and when you want it. These chat bots help you navigate through the sea of information on company websites.

3. Faster Response Times

The thing about messaging apps today is that everything is instant. With a stable internet connection, it will only take moments for your message before its sent. This is as if you were asking them in real-time. Chat bots can reply as soon as possible, and this helps converts more visitors into buyers.

4. Saves Company Resources

In a nutshell, messenger chat bots lessen employee workload. Chat bots can handle the usual day-to-day questions while employees can focus on resolving more complicated issues in the customer inquiry department.

Reach New Heights with Messenger Marketing

Compared to other marketing techniques, messenger marketing is something else. It’s no longer a competition of who has the flashiest graphics or visual design. Today, it’s about who can reach the most customers faster. Brands are now racing on various social media apps on who can get the most likes, shares–the most user engagement out of everyone else.

And the birth of messenger chat bots has changed the game. These chat bots have now put customer engagement at an all-time high. And it will only get higher as more people download messaging apps. It’s the perfect time to attract potential customers and convert more leads with this new technology. Thus, it’s crucial to follow this trend before other brands follow suit. Here some of the ways that you can level up your messenger marketing efforts:

Provide meaty content

People access the internet for information. Satisfy them by giving adequate information about your brand and services. Instead of sending them the content via email or SMS, you can send it straight to their messaging app.

Lead your followers to relevant content

While providing content to your followers is your utmost concern, you can also direct them to content with messenger chat bots. Suggesting related sites or content helps them engage with the business, even if they don’t know what they’re looking for yet.

Remind people about upcoming events

Constant updates like this can make your customers value your brand better. An active, hands-on business is more attractive than a passive business.

Use ads to reach your audience

Since the typical user feed is chock full of ads, it is quite impossible to reach your customer without noise. By using messenger ads, you will redirect your customers towards your website. You can also re-engage past leads through ads. This gives you additional opportunity to reconnect with potential customers.

Get More Clicks Using a Messenger Chat Bot

Jumpstart your Business with Herobot

Messenger marketing is all the rage right now, and messenger chat bots are the newest tools in the digital marketing scene. And at a time where everything is digitalized, there’s no better opportunity to start using them other than today. Watch your brand grow as you boost sales and convert leads faster than before. Hop on over to our website at Herobot.app to learn how you can get started with your messenger chat bot. From bot creation to bot support, our specialized team will guide you through the whole process. Contact us for more details!

How Facebook Messenger Video Calls are Reinventing Connections

facebook messenger video call for android

As the old adage goes, no man is an island. This is especially true with humans, who cannot live without social interaction. It’s an important aspect of our lives, which is fulfilled through constant communication. Communication is what brings people together. We are always improving this with technology, like the invention of the Internet. And more recently, Facebook Messenger Video Calls.

This new technology allowed us to not only connect with people who might be miles away, but to connect with people from all over the world. To clarify, Facebook did not invent the video call technology. Rather, it only made it accessible to people–2.5 billion people, in fact. Anyone with a smartphone, whether it be Android or Apple, can avail this feature by downloading Facebook’s online messaging app, Facebook Messenger.

How Facebook Messenger Video Calls

Now, Facebook Messenger is more than a platform for online chatting and video calls. It’s also the biggest online messaging apps to date, where people can send messages, photos, videos, and audio recordings. Facebook Messenger Video Calls are only one aspect of Facebook Messenger, but even this feature can vary from one-on-one video calls and group video calls with up to 50 people. This is great way to connect groups of people online, without the need for physical meetups.

Facebook Messenger Video Calls Amid COVID-19

The new coronavirus pandemic has taken the world by storm. It caught several countries by surprise, and by the first quarter of 2020, a number of countries had already closed borders to observe lockdown measures. The global economy went on the decline. Businesses worldwide have been forced to shut down. Online classes went on the rise.

More than ever, Facebook has become a crucial platform to maintain communications. With people staying in during the pandemic, going online is now the way to go. This led to the launching of Messenger Rooms.

Messenger Rooms was created out of a growing need to accommodate more people in Facebook Messenger Video Calls. This new feature allowed users to video chat with up to 50 people at a time with no time limit. Anyone can join, and Rooms can be created from either Messenger or Facebook. This encourages the platform for online classes or virtual business meetings.

Facebook Messenger Video Calls in the Corporate World

Social media platforms have become a necessity for businesses operating in the 21st century. Since the advent of the digital era, businesses who don’t adapt to the online are easily left behind. These include not only social media platforms, but online platforms like LinkedIn and Shopify that can boost their business.

Facebook Messenger Video Calls are also a great tool for organizing businesses. During a time where physical distancing is king, these online video calls are a great way to check up on employees. They can also be used as make-shit conferences in the absence of meeting rooms, and are just as functional as an actual meeting. It can be argued that it’s more efficient even, as it disposes the need of traveling to a meeting venue and renting out a conference room.

It’s also not limited to within an organization too. Facebook Messenger Video Calls can be used to set up meetings with clients, or get in touch with other businesses. Face-to-face communications open a much more conducive environment that is more open for negotiations, unlike emails which are succinct and most of the time, straightforward.

And with more younger people entering the workforce, it makes sense to make the shift into the era of video calls. Businesses always have to be on the next big thing if they want to stay ahead of the competition. It can also be a great way to utilize younger members of the organization to directly engage with customer needs.

How Facebook Messenger Video Calls

But video calls can only take you so far. It has its limitations, and these limitations can vary not only to Facebook Messenger Video Calls, but to other platforms as well. With each benefit, it also has its downsides such as being subject to camera quality, internet connectivity, and platform support.

The Role of AI in Video Calls

As technology evolves, video calls are only getting better and better. Before Facebook Messenger Video Calls became an option for business calls, there are already a number of video conferencing apps like Zoom and Skype. These apps have transformed personal face-to-face video calls into online corporate conferences that bring employees together in real time. And with how online platform are booming, it’s only natural that features adapt and evolve to the needs of consumers.

One of the innovations in this aspect is the integration of Artificial Intelligence or AI in video call technology. AI has proven to be very effective in various sectors such as Marketing and Sales. Recent advancements in the technology help improve user experience and cut down on time-consuming tasks through automation.

Below are some of the examples how AI is changing video calls:

Noise suppression

Ambient noise is unavoidable, unless you work in a secluded and shut-off environment. There will always be noise, whether its from an electric fan or your feet shuffling in your chair. AI is able to clean up the noise input before transmitting it in your calls and assure that your colleagues or your clients will only hear your voice and nothing else.

Hi-res video calls

The quality of a video call often depends on what video codec is being used by the platform. Choosing the best one with the proper parameters will naturally improve the quality of the video call. But platform video codecs are often set and users are forced to settle with the current video quality. But with AI, the quality of the call can be greatly improved by adjusting the right video codec based on the quality requirements and what the end-user’s network can allow. This way, Facebook Messenger Video Calls as well as other platforms quality can be improved for the better.

Natural language processing

This feature is relatively new in the video conferencing applications. It allows AI to takes virtual notes of meetings, transcribe conference audio, and list down important points. Also, it can allow translation of conversations in different languages. And this feature can also be integrated with virtual assistant or chatbots that can enable them to join and leave meetings with a voice command.

Video optimization

Video calls with better resolution aside, AI can also help fix inconsistencies in videos such as lighting and color issues. By automatically finding these issues, it can take the necessary steps to correct them by adjusting light balance, focus, and other details. Other features can include gaze correction and even background modification to emulate a more professional environment.

In addition, AI can also detect and shift the focus onto the person who is speaking. This can help audiences recognize speakers during online conferences and ensure full attention to the speakers.

The Role of AI in Consumer Connections

Apart from shaping video calls as we know it, AI has also helped chatbot technology reach new heights. Chatbots are no longer mere question-and-answer machines; with AI, chatbots are able to engage in conversation, improve user interaction, and many more. And what’s more is that this type of technology is now accessible more than ever, with the rise of online messaging platforms like Facebook Messenger.

How Facebook Messenger Video Calls

And this widespread accessibility across platforms is what makes it attractive for businesses, especially the ones who are still transitioning online. Tech reports show that by 2020, 80 percent of businesses will want to have their own chatbot. So far, a majority of online companies already do. Brands can easily reach out to their customers online to provide better customer service and maintain after-sales support. AI chatbots in particular offer a unique user experience with the use of personalized responses tailored to user questions and interests.

In addition, chatbots are also cheaper and cost less to maintain compared to human representatives. With smart chatbots, businesses can ensure 24/7 conversational AI support within arms’ reach. 

Assemble your own Chatbot today!

With the shift towards the digital environment, Facebook Messenger Video Calls will have to adopt the use of AI sooner or later. Current times make it hard for organizations to streamline tasks like transcribing the minutes of a meeting. AI can help in this demand as to cut down on laborious tasks through automation. Consumer needs are always changing, so businesses must always adapt to these changes in order to stay ahead. This is also true for chatbot technology; it’s never too late to get your own.

If you’re wondering where to begin, Herobot has the right solution for you. You can create your own AI-ready chatbot with the most advanced tools in chatbot development software. Our talented crew will help guide you through the process to make sure that when you build with us, you build it right.

Ready to get started? Check out our website at herobot.app for more details.

Benefits of a Customer Service Chatbot to Digital Marketing

customer service chatbot

A customer service chatbot is a software program that allows conversation between the customer and the company. It utilizes instant messaging to send an inquiry and to respond as well. Artificial intelligence fuels this software. Customer service chatbot is often integrated into company websites and social media applications that feature messaging. However, there are still companies that hire humans to provide customer support. They have not heard of the countless benefits that a customer service chatbot brings to the company.

High customer satisfaction is one of the many goals of a company. It is a very important deciding factor to improve and manage the products or service of a business. Higher customer satisfaction results in customer loyalty and devotion. It is advantageous against competition. Many companies are offering the same products and services. Having a proof of customer satisfaction appeals to other potential customers.

customer service chatbot

How Customer Service Chatbot helps

Additionally, satisfied customers spread positive word of mouth to their friends and families. Customer satisfaction is not only about repurchases. It is also about acquiring new customers. According to research, 73% of customers say customers have satisfaction when the company values their time. Thus, customer satisfaction is all about providing efficient customer service. Companies are continuously improving and investing in customer service support. The latest trend in providing customer support today is a customer service chatbot.

Top benefits of a customer service chatbot

Saves money and human resources

Many companies are neglecting the idea of customer service chatbot. The main reason for this negligence is monetary. On the contrary, it is more cost-effective to use than human resources. There is no need to hire more employees to provide customer support. Since humans cannot work 24 hours a day, companies need two to three sets of staff. Three sets of employees mean higher operational costs for their needs.

Meanwhile, with the use of a customer service chatbot, there is no need to hire people to do night shifts. Employees, on the other hand, can increase productivity. The basic role like answering simple questions is now the job for the chatbot. So, it allows employees to focus on more important aspects of their job. This aid not only saves money but also increases job satisfaction of employees.

24/7 availability of customer support

Customers’ needs are unpredictable. Any time of the day or night, a customer can ask a question about the company’s services. Their needs may arise even after office hours. However, queries during this time should not be neglected. It can cause dissatisfaction on the part of the customer. Problems may also arise when their question or issue is not addressed immediately. That is why there should always be an available person to answer these questions. But, adding a support team working at the wee hours is costly for a company.

Luckily, a customer service chatbot is less costly and does not tire. It can work 24 hours a day without decreasing its efficiency. They can respond anytime of the day or night. There is no need for customers to wait for a long time to get their much-needed answers. As a result, they would feel that their time is valued by the company. Thus, making them loyal supporters and satisfied customers.

Provides instant responses

As problems may arise anytime, chatbots are ready to give quick solutions. Being on hold for a long time can cost the company its customers. People in the modern world get everything in an instant. That is why waiting time is not their favorite thing in the world. They want instant responses to their queries. Answers should not only be instant but relevant. A customer service chatbot may not provide a 100% relevant answer to a question. But, it can reduce frustration on the part of the customer.

While waiting for a human resource who can thoroughly answer the question, the chatbot can fill in for the mean time. An initial response of a chatbot is better than receiving nothing at all. It is better to give an instant solution that partly solves the problem than to make them wait. A chatbot can at least buy time for a human agent to focus on the more critical aspect of the solution to the customer’s problems.

Performs consistently and accurately

Since it is by artificial intelligence, a customer service chatbot gives efficient responses. It can perform repetitive tasks without reducing accuracy. Human agents may get to a point saturation on their job. Instances like this happen when there is nothing new on the job that they are doing. Answering frequently asked questions every day can put them in this state. Reaching this point may decrease their efficiency.

But, this cannot happen to a customer service chatbot. It does not need a break from all the workload. A chatbot also does not get saturated about its job even if it is repetitive. It performs all action at the same level of efficiency and accuracy even if it is repetitive. In fact, they are intentionally performing tasks like these.

customer service chatbot

Decreases customer frustration

Problems that may arise from the company’s services and products are often the same for one customer and another. But, customers have different versions of their problems. Thus, they demand a version of the solution personalized to their problem. Interactive voice response (IVR) systems during phone calls do not provide this kind of response. IVR systems are programs that give the same response and options that customers do not favor for.

Sometimes, customers do not know which department should their question be addressed to. Reaching a wrong department results in customer frustration. With the help of a chatbot, a customer need not be directed to a department. In cases they really want to talk to a person, they may do so. Customers will be connected to a department with the help of chatbot. Since a customer service chatbot can gather data accurately, it will also route a customer to the appropriate department. This way, time and resources are saved while customers are also receiving personalized responses.

Reduces customer anxiety

Faulty IVR systems are not the only cause of stress for a customer. There are customers who get anxious when talking to a human agent about their issue. Some customers are not confident enough talking to strangers about their concerns in the company’s services. A customer service chatbot is often preferred by people who experience anxiety.

Through chatbots, they need not be transferred from one department to another. The instant response and solution that the chatbot provides lessens their emotional stress. For these people, the issue they are raising is stressful enough already. A response that can cause them more stress is the last thing they want to get.

Improves self service

Some people are more comfortable solving their problems on their own. There are just customers who do not believe that a chatbot knows what is best for their issue. But, they still need a chatbot to provide them options. A customer service chatbot can instruct customers without the help of a human agent. After gathering information about the problem of the customer, relevant solutions are provided by the chatbot. This feature gives the customer an option to fix the issue by their own means. Chatbots are providing possible solutions but also give the customer a chance to do it on their own.

Versatile in terms of language

Customers of a global company vary in languages that they use. Inquiries and problems may arise from different parts of the world. Thus, it requires a globally renowned company to hire multilingual customer support staff. But, it is difficult and costly to do so. Luckily, a customer service chatbot can work with several languages. Since it is run by an AI, it will not take the chatbot years to learn a language. Also, chatbots can detect accurate intents of the customers. While it is not comparable to a person who is fluent in a foreign language, it can reduce the costs of the company on hiring more multilingual staff.

Gathers accurate data

Part of providing customer support is gathering data to improve services. Problems that the customers experience contributes to enhancing and developing new services and products. But, a human agent cannot recall an entire conversation thoroughly. Details from a problem and the provided solution may not be accurate if the only reference is the memory of a person. With no offense intended, a person’s memory is not entirely reliable. Some details may be left out or interpreted with bias.

Use Herobot now!

On the other hand, a customer service chatbot is more reliable. It records the data from the conversation accurately. There are also chatbots that are programmed to provide data analytics from the recorded conversations. This data is more accurate to rely on, especially during company decision making.

customer service chatbot

In today’s industry, artificial intelligence is a tool for an automated workflow. Companies invest in AIs to improve services. A customer service chatbot is a great investment for a company. Herobot is one of the many companies in the business world that creates customer service chatbot. Visit their page at https://powerpres.com/  to learn more about them.

What is the Best Messenger Bot Builder for Business?

best messenger

Isn’t tiring to answer every message that arrives in your inbox? Same questions on how to this and that from your customers every single day? Well, worry no more! Chatbots are here to save your day! Technology is evolving very fast that people have developed more efficient ways to make their daily tasks as easy as possible everything just like answering your messages on Facebook. Best Messenger chatbots are computer-generated software that is made to automatically respond to different kinds of queries.

Bot Development is considered as the most essential works on the internet right now. Developers and Companies created this kind of software to answer their costumers easier.

best messenger

What makes Herobot better?

Herobot is the best messenger bot builder used as a marketing and social media automation platform that allows users to create Facebook Messenger bots, conversion funnels, and drip campaigns for marketing and lead generation. Herobot is easy to use and free!

Unlike other chatbots, Herobot also offers various services like email broadcasting, messenger engagement, email autoresponder. You can make your own chatbot with the right construction of the message you want your customers to know. This software can really make your work easier and time-efficient.

Reviews from different companies said that it is the best messenger for business because it helped them to gain more customers and disseminate the products that they are selling. And the best is that Herobot helped them to expand their business and have international business partners.

Benefits of using Herobot

Herobot is said to be the best messenger bot builder for business and other services. That is why users can gain a lot of benefits from using this software. Like if you are working in a big company and answering different types of queries about your product is very time-consuming. This tool will definitely help you so you can take care of other tasks that you have for the day.

One best feature of Herobot or should I say the bread and butter of this tool is that you can actually have your own virtual assistant without losing a penny, They will automatically answer your emails, helps you upgrade the companies best Messenger Ads, and they can find local competitors so that you will know the other trends your consumer wants. It is your customer service expert providing a real-time response to your customers while making sure that the connection between the company and its consumers have a personal touch.

Best Messenger Bots for Community

It focuses more on building a community in order to expand the company’s market. You can get in touch more with your consumers that will help in having a larger audience in which the company will receive more feedbacks that will help them improve their products more.

Lastly, Herobot is free, unlike other software that would ask for money for their services. Herobot is just one click away. You can use it anytime and anywhere. Who wouldn’t love this tool! You get to have your service for free and earning at the same time as your business! This is the reason why Herobot is the best messenger bot builder for business.

Herobot changing the Business Game

Competition may also appear with this kind of product because every day more and more developers are creating chat bots that can also be used by other companies and business owners. That is why Herobot makes sure they are always one step ahead on being the best messenger for business.

best messenger

How does Herobot is changing the business game? Since the continuous growth of technology has become more broad and useful. Online businesses became a popular venue for people to easily sell or promote their goods. Like literally everything that you need whether it’s for personal care, foods that you are craving for, and even stuff for plants! Awesome right? It has been all over the internet starting from the best Messenger app up to Instagram and also other apps that are specially designed for your shopping pleasure.  

Best Messenger Bots in Marketing

Even though Online business is booming, it is not a guarantee that you will succeed easily. Business owners are pretty challenged in terms of how well they respond to every customer they have. and how will they promote the products they are selling in a fast way. That’s when the best messenger bots enter the business game.

Best Messenger bots make customer service reliable plus business owners can focus more on improving their product. And the most awesome thing is all you have to do is simply create your own chatbot with Herobot and you already have customer service at its finest which makes it the best messenger for business.

What are the Different kinds of Chatbot

Best Messenger bots are not always about business, promoting brands, and customer service. They can also be used for entertainment, errands, academe, sports, and even in creating memes. Here is a list of chatbots and what they are for. See if you can find the chatbot that perfectly suits your concept.

Out of Bacon

This messenger bot is used for people who always need a reminder of the things they need when they are grocery shopping. Just type in the things that are running out on your pantry and out of bacon will automatically make a list of the things that you need. And What makes this chatbot very useful and handy is that users can open it on telegram and what’s app.

Hipmunk

If you are a person who loves going out for a new adventure then this is the best messenger bot for you. Hipmunk is a messenger bot that can help you find cheap and affordable ticket deals for your next destination and also gives you travel tips.

The Score

This Messenger chatbot is for sports lovers because it gives you the latest sports updates and news about NBA, NFL, and Soccer leagues like what are the winning teams and many more. You can also ask them about your favorite team and follow them on all their social media accounts.

Genius

If you are a fan of Albert Einstein then this is the perfect chance for you to know more about his life and achievements. Facebook has created a chatbot that lets you have a chat with the greatest scientist of all time. This Messenger chatbot has focused more on the academe and since it’s a child-friendly chatbot kid can freely explore the chatbot and learn in a fun and exciting way.

Meme Generator Bot

Spending almost half of your day on Facebook? Well, you might want to try to meme-making chatbot! Meme Generator bot can help you create your own meme with the use of your own pictures and words. You might become the next most famous person in the meme-making world!

Kylo Ren

Another type of entertainment bot. This chatbot will convince you to join the dark side with the help of the supreme leader Kylo Ren. This can also give you the history and fun facts about the star wars trilogy. Perfect for all Star Wars fans!

best messenger

Supercop

This chatbot includes mystery games and problem-solving. So if you are into crime-solving games then this might help you come up with better strategies.

Chatbot makes things easier

You see, everything that can help us make our lives easier is possible with the help of technology. People might call or consider this as a shortcuts but what matters is the quality of work and the work being done on time. These are just one of the million things that technology contributed in our daily lives. It helps companies reach their targets and still be in lined with their missing and vision. With the help of Herobot, business owners or companies can focus more on ways on how to gain more profit and it will also play a vital role in the company’s future success.

Fortunately, these type of tools have been created to enhance and go beyond what is expected in a company. Although other companies might find these type of changes challenging to keep up with. Sooner or later, They will have to learn more about these developments in order to get ahead of their competitors. Herobot became famous for providing a service that shows how a company is open for change?

Want to make the best Messenger bot?

Innovation is important in the business industry hence every company seeks tools or products such as chatbots to maintain and establish their brand. The secret to one’s success in any kind of industry is customer service and Herobot can not only provide good customer service but also excellence that can create a legacy for a company.  Herobot is innovation and is indeed the best messenger for business. So if are looking for a unique, hassle-free way to jumpstart your business? Have a reliable customer service team such as Herobot and you are ready to go.